ZyNOS System Error Log

- Main Error codes
- Other Error codes

The system error codes can be displayed by using the CI commond 'sys log disp i'.
For example,

ras> sys log disp i
62 112 PP0a INTL call failed, rnp=576de0, code = -3022

Main Error Codes

`-3000 remote node is connecting`
`-3001 configured incoming call only, outgoing call fails`
`-3002 configured outgoing call only, incoming call fails`
`-3003 packet is filtered`
`-3004 no iface`
`-3005 no channel available`
`-3006 call request fail`
`-3007 remote node is waiting call back`
`-3020 call dial fail`
`-3022 filter groups are mixed, so call is not allowed`
`-3023 received unexpected event`
`-3024 state timeout`
`-3025 waiting RADIUS authentication`
`-3026 RADIUS call back fail`
`-3028 the node is not found`
`-3029 the node is inactive`
`-3030 dial fail`
`-3031 no budget`
`-3032 radius authentication fail`
`-3033 CLID is required`
`-3034 CLID can not be found`
`-3035 an outgoing call has already been placed for this remote node`
`-3036 call is blocked`
`-3037 invalid phone number`
`-3038 remote side is busy`
`-3039 no carrier`
`-3040 no dial tone`
`-3041 remote node is not active`
`-3042 no answer received`
`-3043 dial timeout`
`-3045 redial stopped`
`-3046 redial no number`
`-3047`
`-3048 remote node is not L2TP enabled or supported`

`-3000`
`Message: PINI ERROR netMakeChannDial: err=-3000, rn_p=576de0`
`Meaning: remote node is connecting already. (rn_p refers remote`
`node point, it may change for different version, and different`
`remote node number)`
`Solution: ask remote node to dial to you, then if you drop, you can dial;`
`or reboot.`

`-3001`
`Message: PINI ERROR netMakeChannDial: err=-3001, rn_p=576de0`
`Meaning: remote node call direction is configured as incoming only.`
`Solution: change the call direction to outgoing or both.`

`-3002`
`Message: PINI ERROR netMakeChannDial: err=-3002, rn_p=576de0`
`Meaning: remote node call direction is configured as outgoing only.`
`Solution: change the call direction to both or incoming.`

`-3003`
`Message: PINI ERROR netMakeChannDial: err=-3003, rn_p=576de0`
`Meaning: call failed, packet is filtered.`
`Solution: clean the filter set and reboot.`

`-3004`
`Message: PINI ERROR netMakeChannDial: err=-3004, rn_p=576de0`
`Meaning: call failed due to no iface.`
`Solution: reboot or drop one line.`

`-3005`
`Message: PINI ERROR netMakeChannDial: err=-3005, rn_p=576de0`
`Meaning: call failed, both channels are down or occupied.`
`Solution: initilize the ISDN line or drop one line.`

`-3006`
`Message: PINI ERROR netMakeChannDial: err=-3006, rn_p=576de0`
`Meaning: call request failed.`
`Solution: check the configuration.`

`-3007`
`Message: PINI ERROR netMakeChannDial: err=-3007, rn_p=576de0`
`Meaning: remote node dial to you and wait you call back.`
`Solution: do nothing, it should be information.`

`-3020`
`Message: PINI ERROR netMakeChannDial: err=-3020, rn_p=576de0`
`Meaning: call dial fail.`
`Solution: check resource and configuration.`

`-3022`
`Message: PINI ERROR netMakeChannDial: err=-3022, rn_p=576de0`
`Meaning: filter groups are mixed, so call is not allowed.`
`Solution: clean the filter set and reboot.`

`-3023`
`Message: PINI ERROR netMakeChannDial: err=-3023, rn_p=576de0`
`Meaning: received unexpected event.`
`Solution: do nothing, it should be information.`

`-3024`
`Message: PINI ERROR netMakeChannDial: err=-3024, rn_p=576de0`
`Meaning: state dial timeout.`
`Solution: do nothing, it should be information.`

`-3025`
`Message: PINI ERROR netMakeChannDial: err=-3025, rn_p=576de0`
`Meaning: waiting RADIUS authentication.`
`Solution: do nothing, it should be information.`

`-3026`
`Message: PINI ERROR netMakeChannDial: err=-3026, rn_p=576de0`
`Meaning: RADIUS call back fail`
`Solution: do nothing, it should be information.`

`-3028`
`Message: PINI ERROR netMakeChannDial: err=-3028, rn_p=576de0`
`Meaning: can not find the remote node.`
`Solution: check configuration.`

`-3029`
`Message: PINI ERROR netMakeChannDial: err=-3029, rn_p=576de0`
`Meaning: the node is not active.`
`Solution: check the configuration of the remote node.`

`-3030`
`Message: PINI ERROR netMakeChannDial: err=-3030, rn_p=576de`
`Meaning: dial fail.`
`Solution: do nothing if it happens once for a while; check the line if`
`keep receiving this message.`

`-3031`
`Message: PINI ERROR netMakeChannDial: err=-3031, rn_p=586de0`
`Meaning: can not dial due to no budget.`
`Solution: reconfigure Menu 11 remote node profile - Allocated Budget.`

`-3032`
`Message: PINI ERROR netMakeChannDial: err=-3032, rn_p=526de0`
`Meaning: RADIUS authentication.`
`Solution: check the configuration in Menu 23.2.`

`-3033`
`Message: PINI ERROR netMakeChannDial: err=-3033, rn_p=596de0`
`Meaning: dial failed due to remote side CLID= required or dial-in user`
`CLID=required.`
`Solution: enter correct CLID number in remote node or in dial-in user`
`setup.`

`-3034`
`Message: PINI ERROR netMakeChannDial: err=-3034, rn_p=572de0`
`Meaning: CLID can not be found`
`Solution: enter the correct CLID.`

`-3035`
`Message: PINI ERROR netMakeChannDial: err=-3035, rn_p=576de0`
`Meaning: call conflict, receive RING after an outgoing call has already`
`been placed for this remote node.`
`Solution: do nothing, it should be information.`

`-3036`
`Message: PINI ERROR netMakeChannDial: err=-3036, rn_p=576de0`
`Meaning: call is blocked due to it's in the blacklist.`
`Solution: remove it from blacklist in Menu 24.9.2.`

`-3037`
`Message: PINI ERROR netMakeChannDial: err=-3037, rn_p=376de0`
`Meaning: invalid phone number.`
`Solution: check phone number in SMT.`

`-3038`
`Message: PINI ERROR netMakeChannDial: err=-3038, rn_p=576ae0`
`Meaning: dial fail due to remote side is busy.`
`Solution: wait until remote side is available.`

`-3039`
`Message: PINI ERROR netMakeChannDial: err=-3039, rn_p=526de0`
`Meaning: dial failed due to no carrier.`
`Solution: check the ISDN line or reboot.`

`-3040`
`Message: PINI ERROR netMakeChannDial: err=-3040, rn_p=576de0`
`Meaning: no dial tone.`
`Solution: check the phone line.`

`-3041`
`Message: PINI ERROR netMakeChannDial: err=-3041, rn_p=576de0`
`Meaning: remote node is not active.`
`Solution: active the remote node.`

`-3042`
`Message: PINI ERROR netMakeChannDial: err=-3042, rn_p=576de0`
`Meaning: no answer received.`
`Solution: check whether the phone number configured correctly.`

`-3043`
`Message: PINI ERROR netMakeChannDial: err=-3043, rn_p=276de0`
`Meaning: dial timeout.`
`Solution: change the timeout value.`

`-3045`
`Message: PINI ERROR netMakeChannDial: err=-3045, rn_p=576de0`
`Meaning: redial stopped.`
`Solution: do nothing, it should be information.`

`-3046`
`Message: PINI ERROR netMakeChannDial: err=-3046, rn_p=76de0`
`Meaning: no number available to make a call again.`
`Solution: do nothing, it should be information.`

`-3047`
`Message: PINI ERROR netMakeChannDial: err=-3047, rn_p=56de0`
`Meaning: first call to peer with CLID authenticated and the peer is`
`obtained CLID but PPP is not up yet, second call to the peer`
`with same CLID is coming.`
`Solution: using different CLID.`

`-3048`
`Message: PINI ERROR netMakeChannDial: err=-3048, rn_p=576de0`
`Meaning: remote node is not L2TP enabled or supported.`
`Solution: change remote side configuration - enable L2TP if possible.`

`Other Error Codes`

`35. Message: PINI ERROR LoopBack Test Fail: -4`

`Meaning: isdn loopback test fail due to no link or wrong number.`
`Solution: check the Menu 2 setting and reintialize ISDN line.`

`36. Message: PP09 ERROR Inet SUA: cannot get IP addr from server.`

`Meaning: Server did not assign IP address to you when you are using SUA.`
`Solution: request server assign IP address to you if you need use SUA.`

`37. Message: PNET ERROR iproute SUA O/G: No port for source A0659522,264`

`Meaning: outgoing call failed since the port for the source is not in the SUA table.`
`Solution: too many users on the LAN.`

`38. Message: PP09 WARN Discard unknown network protocol 0x802B.`

`Meaning: the peer using the different network protocol. (WARN - warning log)`
`Solution: not a problem.`

`39. Message: PP0a WARN CHAP : login to remote failed, please check user/pswd.`

`Meaning: login to the remote node failed.`
`Solution: check the login name and password.`

`40. Message: PP09 WARN Local IP mismatch, proposed 1.1.1.1 neg'd 209.24.163.33`

`Meaning: peer wants to assign IP address to you which is different from Menu 3.2 local IP address.`
`Solution: use SUA to accept the peer assigned IP address.`

`41. Message: WARN ppp CCP Stac seq error; recv'd 0x67 exp'd 0x81`

`Meaning: received compression packet not matching with the expected number.`
`Solution: it is not a problem.`

`42. Message: PP08 INFO CALL REJ: ch<5ba788> CLID not matched.`

`Meaning: CLID number is not match the remote node CLID. (INFO - information log)`
`Solution: change to correct CLID number.`

`43. Message: Tracelog type 21180 level 1`

`Meaning: tracelog type xxx: refers the type of information will be displayed. 21180 - L2TP`
`bit 0 -- error log trace bit 1 - kernel trace bit 2 - memory`
`bit 3 -- mbuffer bit 4 - Stdio bit 5 - ndis LAN packet`
`bit 6 - LAN packet bit 7 - WAN packet bit 8 - IP protocol`
`bit 9 - IPX protocol bit 10 - Bridging protocol bit 11 - AppleTalk protocol`
`bit 12 - ppp protocol bit 13 - application bit 14 - SPT`
`bit 15 - connection manager bit 16 - event manager`
`bit 17 - L2TP protocol`

`level xx: refers the information contents will be displayed, lower level - less contents. Default is level 5.`

`44. Message: CheckSum Error 1`

`Meaning: 1. Download wrong firmware to the hardware because hardware does not have enough flash memory for this firmware.`
`Or 2. download fail.`
`Solution: 1. Use large flash memory for this firmware. 2. Redownload.`

`45. Message: 9f PNET WARN ppp MP late arrival seq x877 M x0`

`Meaning: the receiver received a previous packet after it has received a late packet.`
`Solution: it is not a problem.`

`46. Message: INFO addCallHistory: Transfer rate 255 is out of defined`
`values.`

`Meaning: transfer rate is not in the defined range.`
`Solution: report to ZyXEL support. (one call history is missed in the call history table).`

All contents copyright © 1999 ZyXEL Communications Corporation.