<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
    <ConfigItem Name="SecureMode" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::DebugMode" Required="0" Valid="1" ConfigLevel="100">
        <Description Translatable="1">Enables or disables the debug mode over frontend interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::TemplateCache" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ConfigLevel" Required="1" Valid="1">
        <Description Translatable="1">Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="100">
                <Item Key="100">100 (Expert)</Item>
                <Item Key="200">200 (Advanced)</Item>
                <Item Key="300">300 (Beginner)</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ConfigImportAllowed" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Controls if the admin is allowed to import a saved system configuration in SysConfig.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ProductName" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">OTRS 5</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SystemID" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="^\d+$">10</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="FQDN" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">yourhost.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NodeID" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the cluster node identifier. This is only used in cluster configurations where there is more than one OTRS frontend system. Note: only values from 1 to 99 are allowed.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="^[1-9][\d]?$">1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="HttpType" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="http">
                <Item Key="http">http</Item>
                <Item Key="https">https</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ScriptAlias" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">otrs/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AdminEmail" Required="1" Valid="1">
        <Description Translatable="1">Defines the system administrator's email address. It will be displayed in the error screens of the application.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">admin@example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Organization" Required="1" Valid="1">
        <Description Translatable="1">Company name which will be included in outgoing emails as an X-Header.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">Example Company</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultLanguage" Required="1" Valid="1">
        <Description Translatable="1">Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="^(..|.._..)$">en</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultUsedLanguages" Required="1" Valid="1">
        <Description Translatable="1">Defines all the languages that are available to the application. Specify only English names of languages here.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Hash>
                <Item Key="ar_SA" Translatable="1">Arabic (Saudi Arabia)</Item>
                <Item Key="bg" Translatable="1">Bulgarian</Item>
                <Item Key="ca" Translatable="1">Catalan</Item>
                <Item Key="cs" Translatable="1">Czech</Item>
                <Item Key="da" Translatable="1">Danish</Item>
                <Item Key="de" Translatable="1">German</Item>
                <Item Key="en" Translatable="1">English (United States)</Item>
                <Item Key="en_CA" Translatable="1">English (Canada)</Item>
                <Item Key="en_GB" Translatable="1">English (United Kingdom)</Item>
                <Item Key="es" Translatable="1">Spanish</Item>
                <Item Key="es_CO" Translatable="1">Spanish (Colombia)</Item>
                <Item Key="es_MX" Translatable="1">Spanish (Mexico)</Item>
                <Item Key="et" Translatable="1">Estonian</Item>
                <Item Key="el" Translatable="1">Greek</Item>
                <Item Key="fa" Translatable="1">Persian</Item>
                <Item Key="fi" Translatable="1">Finnish</Item>
                <Item Key="fr" Translatable="1">French</Item>
                <Item Key="fr_CA" Translatable="1">French (Canada)</Item>
                <Item Key="gl" Translatable="1">Galician</Item>
                <Item Key="he" Translatable="1">Hebrew</Item>
                <Item Key="hi" Translatable="1">Hindi</Item>
                <Item Key="hr" Translatable="1">Croatian</Item>
                <Item Key="hu" Translatable="1">Hungarian</Item>
                <Item Key="it" Translatable="1">Italian</Item>
                <Item Key="ja" Translatable="1">Japanese</Item>
                <Item Key="lt" Translatable="1">Lithuanian</Item>
                <Item Key="lv" Translatable="1">Latvian</Item>
                <Item Key="ms" Translatable="1">Malay</Item>
                <Item Key="nl" Translatable="1">Nederlands</Item>
                <Item Key="nb_NO" Translatable="1">Norwegian</Item>
                <Item Key="pt_BR" Translatable="1">Portuguese (Brasil)</Item>
                <Item Key="pt" Translatable="1">Portuguese</Item>
                <Item Key="pl" Translatable="1">Polish</Item>
                <Item Key="ru" Translatable="1">Russian</Item>
                <Item Key="sl" Translatable="1">Slovenian</Item>
                <Item Key="sr_Latn" Translatable="1">Serbian Latin</Item>
                <Item Key="sr_Cyrl" Translatable="1">Serbian Cyrillic</Item>
                <Item Key="sk_SK" Translatable="1">Slovak</Item>
                <Item Key="sv" Translatable="1">Swedish</Item>
                <Item Key="sw" Translatable="1">Swahili</Item>
                <Item Key="tr" Translatable="1">Turkish</Item>
                <Item Key="uk" Translatable="1">Ukrainian</Item>
                <Item Key="vi_VN" Translatable="1">Vietnam</Item>
                <Item Key="zh_CN" Translatable="1">Chinese (Simplified)</Item>
                <Item Key="zh_TW" Translatable="1">Chinese (Traditional)</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultUsedLanguagesNative" Required="1" Valid="1">
<Description Translatable="1">Defines all the languages that are available to the application. Specify only native names of languages here.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Hash>
                <Item Key="ar_SA">العَرَبِية‎</Item>
                <Item Key="bg">Български</Item>
                <Item Key="ca">Català</Item>
                <Item Key="cs">Česky</Item>
                <Item Key="da">Dansk</Item>
                <Item Key="de">Deutsch</Item>
                <Item Key="en">English (United States)</Item>
                <Item Key="en_CA">English (Canada)</Item>
                <Item Key="en_GB">English (United Kingdom)</Item>
                <Item Key="es">Español</Item>
                <Item Key="es_CO">Español (Colombia)</Item>
                <Item Key="es_MX">Español (México)</Item>
                <Item Key="et">Eesti</Item>
                <Item Key="el">Ελληνικά</Item>
                <Item Key="fa">فارسى</Item>
                <Item Key="fi">Suomi</Item>
                <Item Key="fr">Fraçais</Item>
                <Item Key="fr_CA">Français (Canada)</Item>
                <Item Key="gl">Galego</Item>
                <Item Key="he">עברית</Item>
                <Item Key="hi">हिन्दी</Item>
                <Item Key="hr">Hrvatski</Item>
                <Item Key="hu">Magyar</Item>
                <Item Key="it">Italiano</Item>
                <Item Key="ja">日本語</Item>
                <Item Key="lt">Lietuvių kalba</Item>
                <Item Key="lv">Latvijas</Item>
                <Item Key="ms">Melayu</Item>
                <Item Key="nl">Nederlandse</Item>
                <Item Key="nb_NO">Norsk bokmål</Item>
                <Item Key="pt_BR">Português Brasileiro</Item>
                <Item Key="pt">Português</Item>
                <Item Key="pl">Polski</Item>
                <Item Key="ru">Русский</Item>
                <Item Key="sl">Slovenščina</Item>
                <Item Key="sr_Latn">Srpski</Item>
                <Item Key="sr_Cyrl">Српски</Item>
                <Item Key="sk_SK">Slovenčina</Item>
                <Item Key="sv">Svenska</Item>
                <Item Key="sw">Kiswahili</Item>
                <Item Key="tr">Türkçe</Item>
                <Item Key="uk">Українська</Item>
                <Item Key="vi_VN">ViɆt Nam</Item>
                <Item Key="zh_CN">简体中文</Item>
                <Item Key="zh_TW">正體中文</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultTheme" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at http://otrs.github.io/doc/.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">Standard</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultTheme::HostBased" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Hash>
                <Item Key="host1\.example\.com">SomeTheme1</Item>
                <Item Key="host2\.example\.com">SomeTheme2</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerHeadline" Required="1" Valid="1">
        <Description Translatable="1">The headline shown in the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">Example Company</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerLogo" Required="0" Valid="0">
        <Description Translatable="1">The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Customer/default/img/logo.png</Item>
                <Item Key="StyleTop">2px</Item>
                <Item Key="StyleRight">25px</Item>
                <Item Key="StyleHeight">50px</Item>
                <Item Key="StyleWidth">135px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLogo" Required="0" Valid="1">
        <Description Translatable="1">The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/logo_bg.png</Item>
                <Item Key="StyleTop">4px</Item>
                <Item Key="StyleRight">38px</Item>
                <Item Key="StyleHeight">67px</Item>
                <Item Key="StyleWidth">270px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLogoCustom###default" Required="0" Valid="0">
        <Description Translatable="1">The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/logo_bg.png</Item>
                <Item Key="StyleTop">4px</Item>
                <Item Key="StyleRight">38px</Item>
                <Item Key="StyleHeight">67px</Item>
                <Item Key="StyleWidth">270px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLogoCustom###slim" Required="0" Valid="0">
        <Description Translatable="1">The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/logo_bg.png</Item>
                <Item Key="StyleTop">4px</Item>
                <Item Key="StyleRight">38px</Item>
                <Item Key="StyleHeight">67px</Item>
                <Item Key="StyleWidth">270px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLogoCustom###ivory" Required="0" Valid="0">
        <Description Translatable="1">The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/logo_bg.png</Item>
                <Item Key="StyleTop">4px</Item>
                <Item Key="StyleRight">38px</Item>
                <Item Key="StyleHeight">67px</Item>
                <Item Key="StyleWidth">270px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLogoCustom###ivory-slim" Required="0" Valid="0">
        <Description Translatable="1">The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/logo_bg.png</Item>
                <Item Key="StyleTop">4px</Item>
                <Item Key="StyleRight">38px</Item>
                <Item Key="StyleHeight">67px</Item>
                <Item Key="StyleWidth">270px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentLoginLogo" Required="0" Valid="0">
        <Description Translatable="1">The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="URL">skins/Agent/default/img/loginlogo_default.png</Item>
                <Item Key="StyleHeight">100px</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::WebPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL base path of icons, CSS and Java Script.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">/otrs-web/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::ImagePath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL image path of icons for navigation.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;skins/Agent/default/img/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CSSPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL CSS path.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;css/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::JavaScriptPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL java script path.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;js/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichText" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichTextPath" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the URL rich text editor path.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Frontend::WebPath&gt;js/thirdparty/ckeditor-4.5.3/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichTextWidth" Required="1" Valid="1">
        <Description Translatable="1">Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^\d+%?$">620</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichTextHeight" Required="1" Valid="1">
        <Description Translatable="1">Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^\d+%?$">320</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichText::DefaultCSS" Required="1" Valid="1">
        <Description Translatable="1">Defines the default CSS used in rich text editors.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::RichText::EnhancedMode" Required="1" Valid="1">
        <Description Translatable="1">Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DisableMSIFrameSecurityRestricted" Required="0" Valid="1">
        <Description Translatable="1">Disable restricted security for IFrames in IE. May be required for SSO to work in IE8.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultViewNewLine" Required="1" Valid="1">
        <Description Translatable="1">Automated line break in text messages after x number of chars.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,3}$">90</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DefaultViewLines" Required="1" Valid="1">
        <Description Translatable="1">Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">6000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::AnimationEnabled" Required="1" Valid="1">
        <Description Translatable="1">Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::MenuDragDropEnabled" Required="1" Valid="1">
        <Description Translatable="1">Turns on drag and drop for the main navigation.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeInputFormat" Required="1" Valid="1">
        <Description Translatable="1">Defines the date input format used in forms (option or input fields).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="Option">
                <Item Key="Option">Option</Item>
                <Item Key="Input">Input</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeShowAlwaysLong" Required="1" Valid="1">
        <Description Translatable="1">Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AttachmentDownloadType" Required="1" Valid="1">
        <Description Translatable="1">Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="attachment">
                <Item Key="inline">inline</Item>
                <Item Key="attachment">attachment</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckMXRecord" Required="1" Valid="1">
        <Description Translatable="1">Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckMXRecord::Nameserver" Required="0" Valid="0">
        <Description Translatable="1">Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">ns.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckEmailAddresses" Required="1" Valid="1">
        <Description Translatable="1">Makes the application check the syntax of email addresses.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckEmailValidAddress" Required="1" Valid="1">
        <Description Translatable="1">Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">^(root@localhost|admin@localhost)$</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CheckEmailInvalidAddress" Required="1" Valid="1">
        <Description Translatable="1">Defines a regular expression that filters all email addresses that should not be used in the application.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">@(example)\.(..|...)$</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::ViewMode" Required="1" Valid="1">
        <Description Translatable="1">Determines the way the linked objects are displayed in each zoom mask.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Option SelectedID="Simple">
                <Item Key="Simple">Simple</Item>
                <Item Key="Complex">Complex</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::Type###Normal" Required="1" Valid="1">
        <Description Translatable="1">Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Hash>
                <Item Key="SourceName">Normal</Item>
                <Item Key="TargetName">Normal</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::Type###ParentChild" Required="1" Valid="1">
        <Description Translatable="1">Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Hash>
                <Item Key="SourceName">Parent</Item>
                <Item Key="TargetName">Child</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LinkObject::TypeGroup###0001" Required="0" Valid="1">
        <Description Translatable="1">Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::LinkObject</SubGroup>
        <Setting>
            <Array>
                <Item>Normal</Item>
                <Item>ParentChild</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule" Required="1" Valid="1">
        <Description Translatable="1">Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Log/*.pm" SelectedID="Kernel::System::Log::SysLog"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::SysLog::Facility" Required="1" Valid="1">
        <Description Translatable="1">If "SysLog" was selected for LogModule, a special log facility can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <String Regex="">user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::SysLog::LogSock" Required="1" Valid="1">
        <Description Translatable="1">If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <String Regex="">unix</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::SysLog::Charset" Required="1" Valid="1">
        <Description Translatable="1">If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <Option SelectedID="utf-8">
                <Item Key="iso-8859-1">iso-8859-1</Item>
                <Item Key="iso-8859-15">iso-8859-15</Item>
                <Item Key="utf-8">utf-8</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::LogFile" Required="1" Valid="1">
        <Description Translatable="1">If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <String Regex="">/tmp/otrs.log</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogModule::LogFile::Date" Required="1" Valid="1">
        <Description Translatable="1">Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MinimumLogLevel" Required="1" Valid="1">
        <Description Translatable="1">Set minimum loglevel. If you select 'error', just errors are logged. With 'debug' you get all logging messages.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Log</SubGroup>
        <Setting>
            <Option SelectedID="error">
                <Item Key="error">error</Item>
                <Item Key="notice">notice</Item>
                <Item Key="info">info</Item>
                <Item Key="debug">debug</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Email/*.pm" SelectedID="Kernel::System::Email::Sendmail"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::CMD" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">/usr/sbin/sendmail -i -f</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::Host" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">mail.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::Port" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,6}$">25</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::AuthUser" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">MailserverLogin</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailModule::AuthPassword" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="" Type="Password">MailserverPassword</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailBcc" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailEnvelopeFrom" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailNotificationEnvelopeFrom" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex=""></String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SendmailEncodingForce" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Sendmail</SubGroup>
        <Setting>
            <String Regex="">base64</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LoginURL" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines an alternate URL, where the login link refers to.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/login.html</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LogoutURL" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines an alternate URL, where the logout link refers to.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/thanks-for-using-otrs.html</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreApplicationModule###AgentInfo" Required="0" Valid="0" ConfigLevel="300">
        <Description Translatable="1">Defines a useful module to load specific user options or to display news.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">Kernel::Modules::AgentInfo</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="InfoKey" Required="1" Valid="1" ConfigLevel="300">
        <Description Translatable="1">Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">wpt22</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="InfoFile" Required="1" Valid="1" ConfigLevel="300">
        <Description Translatable="1">File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">AgentInfo</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::HeaderMetaModule###100-Refresh" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to generate code for periodic page reloads.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleMetaHead</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMeta::Refresh</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###100-OTRSBusiness" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::AgentOTRSBusiness</Item>
                <Item Key="Group">admin</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::NotifyModule###1-OTRSBusiness" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::CustomerOTRSBusiness</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###200-UID-Check" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::UIDCheck</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###300-ShowAgentOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows all the currently logged in agents in the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::AgentOnline</Item>
                <Item Key="ShowEmail">1</Item>
                <Item Key="IdleMinutes">60</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###400-ShowCustomerOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows all the currently loged in customers in the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::CustomerOnline</Item>
                <Item Key="ShowEmail">1</Item>
                <Item Key="IdleMinutes">60</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###500-OutofOffice-Check" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::OutofOfficeCheck</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###600-SystemMaintenance-Check" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::SystemMaintenanceCheck</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NotifyModule###900-Generic" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::Generic</Item>
                <Item Key="Priority">Warning</Item>
                <Item Key="Text">The OTRS Website</Item>
                <Item Key="File">&lt;OTRS_CONFIG_Home&gt;/var/notify.txt</Item>
                <Item Key="Link">http://www.otrs.com</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionModule" Required="1" Valid="1">
        <Description Translatable="1">Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option Location="Kernel/System/AuthSession/*.pm" SelectedID="Kernel::System::AuthSession::DB"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionName" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the session key. E.g. Session, SessionID or OTRS.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">OTRSAgentInterface</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSessionName" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the key for customer sessions.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">OTRSCustomerInterface</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionCheckRemoteIP" Required="1" Valid="1">
        <Description Translatable="1">Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionDeleteIfNotRemoteID" Required="1" Valid="1">
        <Description Translatable="1">Deletes a session if the session id is used with an invalid remote IP address.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionMaxTime" Required="1" Valid="1">
        <Description Translatable="1">Defines the maximal valid time (in seconds) for a session id.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">57600</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionMaxIdleTime" Required="1" Valid="1">
        <Description Translatable="1">Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">21600</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionActiveTime" Required="1" Valid="1">
        <Description Translatable="1">Sets the time (in seconds) a user is marked as active.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">600</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionDeleteIfTimeToOld" Required="1" Valid="1">
        <Description Translatable="1">Deletes requested sessions if they have timed out.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionUseCookie" Required="1" Valid="1">
        <Description Translatable="1">Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionUseCookieAfterBrowserClose" Required="1" Valid="1">
        <Description Translatable="1">Stores cookies after the browser has been closed.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionCSRFProtection" Required="1" Valid="1">
        <Description Translatable="1">Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentSessionLimit" Required="0" Valid="1">
        <Description Translatable="1">Sets the maximum number of active agents within the timespan defined in SessionActiveTime.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">100</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentSessionPerUserLimit" Required="0" Valid="1">
        <Description Translatable="1">Sets the maximum number of active sessions per agent within the timespan defined in SessionActiveTime.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">20</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerSessionLimit" Required="0" Valid="1">
        <Description Translatable="1">Sets the maximum number of active customers within the timespan defined in SessionActiveTime.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">100</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerSessionPerUserLimit" Required="0" Valid="1">
        <Description Translatable="1">Sets the maximum number of active sessions per customers within the timespan defined in SessionActiveTime.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">20</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionDir" Required="1" Valid="1">
        <Description Translatable="1">If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/sessions</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SessionTable" Required="1" Valid="1">
        <Description Translatable="1">If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Session</SubGroup>
        <Setting>
            <String Regex="">sessions</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone" Required="0" Valid="0">
        <Description Translatable="1">Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="+0">
                <Item Key="+0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZoneUser" Required="0" Valid="1">
        <Description Translatable="1">Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZoneUserBrowserAutoOffset" Required="0" Valid="1">
        <Description Translatable="1">Sets the user time zone per user based on java script / browser time zone offset feature at login time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1" Translatable="1">New Year's Day</Item>
                <Item Month="5" Day="1" Translatable="1">International Workers' Day</Item>
                <Item Month="12" Day="24" Translatable="1">Christmas Eve</Item>
                <Item Month="12" Day="25" Translatable="1">First Christmas Day</Item>
                <Item Month="12" Day="26" Translatable="1">Second Christmas Day</Item>
                <Item Month="12" Day="31" Translatable="1">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar1Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar1" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar1</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar2Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 2</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar2" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar2</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar3Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 3</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar3" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar3</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar4Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 4</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar4" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar4</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar5Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 5</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar5" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar5</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar6Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 6</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar6" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar6</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar7Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 7</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar7" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar7</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar8Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 8</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar8" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar8</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar9Name" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <String Regex="">Calendar Name 9</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeZone::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0">+ 0</Item>
                <Item Key="+1">+ 1</Item>
                <Item Key="+2">+ 2</Item>
                <Item Key="+3">+ 3</Item>
                <Item Key="+4">+ 4</Item>
                <Item Key="+5">+ 5</Item>
                <Item Key="+6">+ 6</Item>
                <Item Key="+7">+ 7</Item>
                <Item Key="+8">+ 8</Item>
                <Item Key="+9">+ 9</Item>
                <Item Key="+10">+10</Item>
                <Item Key="+11">+11</Item>
                <Item Key="+12">+12</Item>
                <Item Key="-1">- 1</Item>
                <Item Key="-2">- 2</Item>
                <Item Key="-3">- 3</Item>
                <Item Key="-4">- 4</Item>
                <Item Key="-5">- 5</Item>
                <Item Key="-6">- 6</Item>
                <Item Key="-7">- 7</Item>
                <Item Key="-8">- 8</Item>
                <Item Key="-9">- 9</Item>
                <Item Key="-10">-10</Item>
                <Item Key="-11">-11</Item>
                <Item Key="-12">-12</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CalendarWeekDayStart::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Define the start day of the week for the date picker for the indicated calendar.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">Sunday</Item>
                <Item Key="1" Translatable="1">Monday</Item>
                <Item Key="2" Translatable="1">Tuesday</Item>
                <Item Key="3" Translatable="1">Wednesday</Item>
                <Item Key="4" Translatable="1">Thursday</Item>
                <Item Key="5" Translatable="1">Friday</Item>
                <Item Key="6" Translatable="1">Saturday</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDays::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <TimeVacationDays>
                <Item Month="1" Day="1">New Year's Day</Item>
                <Item Month="5" Day="1">International Workers' Day</Item>
                <Item Month="12" Day="24">Christmas Eve</Item>
                <Item Month="12" Day="25">First Christmas Day</Item>
                <Item Month="12" Day="26">Second Christmas Day</Item>
                <Item Month="12" Day="31">New Year's Eve</Item>
            </TimeVacationDays>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeVacationDaysOneTime::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <TimeVacationDaysOneTime>
                <Item Year="2004" Month="1" Day="1">test</Item>
            </TimeVacationDaysOneTime>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeWorkingHours::Calendar9" Required="1" Valid="1">
        <Description Translatable="1">Defines the hours and week days of the indicated calendar, to count the working time.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time::Calendar9</SubGroup>
        <Setting>
            <TimeWorkingHours>
                <Day Name="Mon">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Tue">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Wed">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Thu">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Fri">
                    <Hour>8</Hour>
                    <Hour>9</Hour>
                    <Hour>10</Hour>
                    <Hour>11</Hour>
                    <Hour>12</Hour>
                    <Hour>13</Hour>
                    <Hour>14</Hour>
                    <Hour>15</Hour>
                    <Hour>16</Hour>
                    <Hour>17</Hour>
                    <Hour>18</Hour>
                    <Hour>19</Hour>
                    <Hour>20</Hour>
                </Day>
                <Day Name="Sat">
                </Day>
                <Day Name="Sun">
                </Day>
            </TimeWorkingHours>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebMaxFileUpload" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,11}$">24000000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebUploadCacheModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Web/UploadCache/*.pm" SelectedID="Kernel::System::Web::UploadCache::DB"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CGILogPrefix" Required="1" Valid="1">
        <Description Translatable="1">Specifies the text that should appear in the log file to denote a CGI script entry.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">OTRS-CGI</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::FilterText###AAAURL" Required="0" Valid="1">
        <Description Translatable="1">Defines the filter that processes the text in the articles, in order to highlight URLs.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::FilterText::URL</Item>
                <Item Key="Templates">
                    <Hash>
                        <Item Key="AgentTicketZoom">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LostPassword" Required="1" Valid="1">
        <Description Translatable="1">Activates lost password feature for agents, in the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ShowMotd" Required="1" Valid="1">
        <Description Translatable="1">Shows the message of the day on login screen of the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DemoSystem" Required="1" Valid="1">
        <Description Translatable="1">Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SwitchToUser" Required="1" Valid="1">
        <Description Translatable="1">Allows the administrators to login as other users, via the users administration panel.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SwitchToCustomer" Required="1" Valid="1">
        <Description Translatable="1">Allows the administrators to login as other customers, via the customer user administration panel.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SwitchToCustomer::PermissionGroup" Required="1" Valid="1">
        <Description Translatable="1">Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">admin</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###application/excel" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">xlhtml</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###application/msword" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">wvWare</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###application/pdf" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of PDF documents, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">pdftohtml -stdout -i</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="MIME-Viewer###text/xml" Required="0" Valid="0">
        <Description Translatable="1">Specifies the path to the converter that allows the view of XML files, in the web interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MIME-Viewer</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/scripts/tools/xml2html.pl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellChecker" Required="1" Valid="1">
        <Description Translatable="1">Enables spell checker support.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellCheckerBin" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <String Regex="">/usr/bin/ispell</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellCheckerDictDefault" Required="1" Valid="1">
        <Description Translatable="1">Defines the default spell checker dictionary.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <String Regex="">english</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SpellCheckerIgnore" Required="1" Valid="1">
        <Description Translatable="1">Defines a default list of words, that are ignored by the spell checker.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SpellChecker</SubGroup>
        <Setting>
            <Array>
                <Item>www</Item>
                <Item>webmail</Item>
                <Item>https</Item>
                <Item>http</Item>
                <Item>html</Item>
                <Item>rfc</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebUserAgent::Timeout" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Sets the timeout (in seconds) for http/ftp downloads.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::WebUserAgent</SubGroup>
        <Setting>
            <String Regex="">15</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebUserAgent::Proxy" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the connections for http/ftp, via a proxy.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::WebUserAgent</SubGroup>
        <Setting>
            <String Regex="">http://proxy.sn.no:8001/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="WebUserAgent::DisableSSLVerification" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!</Description>
        <Group>Framework</Group>
        <SubGroup>Core::WebUserAgent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::FileUpload" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Enables file upload in the package manager frontend.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::RepositoryRoot" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the location to get online repository list for additional packages. The first available result will be used.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Array>
                <Item>http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::RepositoryList" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Hash>
                <Item Key="ftp://ftp.example.com/pub/otrs/misc/packages/">[Example] ftp://ftp.example.com/</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::RepositoryAccessRegExp" Required="0" Valid="0">
        <Description Translatable="1">Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <String Regex="">127\.0\.0\.1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::Timeout" Required="1" Valid="1">
        <Description Translatable="1">Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <String Regex="">120</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::Proxy" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <String Regex="">http://proxy.sn.no:8001/</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::ShowFeatureAddons" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Toggles display of OTRS FeatureAddons list in PackageManager.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Package::EventModulePost###99-SupportDataSend" Required="0" Valid="1">
        <Description Translatable="1">Package event module file a scheduler task for update registration.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Package</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Package::Event::SupportDataSend</Item>
                <Item Key="Event">(PackageInstall|PackageReinstall|PackageUpgrade|PackageUninstall)</Item>
                <Item Key="Transaction">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Events###Package" Required="1" Valid="1">
        <Description Translatable="1">List of all Package events to be displayed in the GUI.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin</SubGroup>
        <Setting>
            <Array>
                <Item>PackageInstall</Item>
                <Item>PackageReinstall</Item>
                <Item>PackageUpgrade</Item>
                <Item>PackageUninstall</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Events###DynamicField" Required="1" Valid="1">
        <Description Translatable="1">List of all DynamicField events to be displayed in the GUI.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin</SubGroup>
        <Setting>
            <Array>
                <Item>DynamicFieldAdd</Item>
                <Item>DynamicFieldUpdate</Item>
                <Item>DynamicFieldDelete</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SOAP::User" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SOAP</SubGroup>
        <Setting>
            <String Regex="">some_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SOAP::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SOAP</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_pass</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SOAP::Keep-Alive" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Enable keep-alive connection header for SOAP responses.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::SOAP</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::LogoFile" Required="1" Valid="1">
        <Description Translatable="1">Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/logo-otrs.png</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::PageSize" Required="1" Valid="1">
        <Description Translatable="1">Defines the standard size of PDF pages.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <Option SelectedID="a4">
                <Item Key="a4">DIN A4</Item>
                <Item Key="letter">Letter</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::MaxPages" Required="1" Valid="1">
        <Description Translatable="1">Defines the maximum number of pages per PDF file.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <Option SelectedID="100">
                <Item Key="50">50</Item>
                <Item Key="100">100</Item>
                <Item Key="150">150</Item>
                <Item Key="200">200</Item>
                <Item Key="250">250</Item>
                <Item Key="300">300</Item>
                <Item Key="350">350</Item>
                <Item Key="400">400</Item>
                <Item Key="450">450</Item>
                <Item Key="500">500</Item>
                <Item Key="550">550</Item>
                <Item Key="600">600</Item>
                <Item Key="650">650</Item>
                <Item Key="700">700</Item>
                <Item Key="750">750</Item>
                <Item Key="800">800</Item>
                <Item Key="850">850</Item>
                <Item Key="900">900</Item>
                <Item Key="950">950</Item>
                <Item Key="1000">1000</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###Proportional" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###ProportionalBold" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle bold proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans-Bold.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###ProportionalItalic" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle italic proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans-Oblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###ProportionalBoldItalic" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle bold italic proportional font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSans-BoldOblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###Monospaced" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###MonospacedBold" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle bold monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono-Bold.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###MonospacedItalic" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle italic monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono-Oblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PDF::TTFontFile###MonospacedBoldItalic" Required="1" Valid="1">
        <Description Translatable="1">Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PDF</SubGroup>
        <Setting>
            <String Regex="">DejaVuSansMono-BoldOblique.ttf</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP" Required="1" Valid="1">
        <Description Translatable="1">Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Bin" Required="1" Valid="1">
        <Description Translatable="1">Defines the path to PGP binary.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <String Regex="" Check="File">/usr/bin/gpg</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Options" Required="1" Valid="1">
        <Description Translatable="1">Sets the options for PGP binary.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <String Regex="">--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Key::Password" Required="1" Valid="1">
        <Description Translatable="1">Sets the password for private PGP key.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Hash>
                <Item Key="D2DF79FA">SomePassword</Item>
                <Item Key="488A0B8F">SomePassword</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::TrustedNetwork" Required="0" Valid="1">
        <Description Translatable="1">Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::Log" Required="1" Valid="1">
        <Description Translatable="1">Configure your own log text for PGP.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Hash>
                <Item Key="SIG_ID">Signature data.</Item>
                <Item Key="GOODSIG">Good PGP signature.</Item>
                <Item Key="VALIDSIG">The PGP signature with the keyid is good.</Item>
                <Item Key="TRUST_UNDEFINED">This key is not certified with a trusted signature!.</Item>
                <Item Key="KEYREVOKED">The PGP signature was made by a revoked key, this could mean that the signature is forged.</Item>
                <Item Key="REVKEYSIG">The PGP signature was made by a revoked key, this could mean that the signature is forged.</Item>
                <Item Key="BADSIG">The PGP signature with the keyid has not been verified successfully.</Item>
                <Item Key="ERRSIG">It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.</Item>
                <Item Key="SIGEXPIRED">The PGP signature is expired.</Item>
                <Item Key="EXPKEYSIG">The PGP signature was made by an expired key.</Item>
                <Item Key="NO_PUBKEY">No public key found.</Item>
                <Item Key="NODATA">No valid OpenPGP data found.</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PGP::StoreDecryptedData" Required="1" Valid="1">
        <Description Translatable="1">If this option is enabled, then the decrypted data will be stored in the database if they are displayed in AgentTicketZoom.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::PGP</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME" Required="1" Valid="1">
        <Description Translatable="1">Enables S/MIME support.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::Bin" Required="1" Valid="1">
        <Description Translatable="1">Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <String Regex="" Check="File">/usr/bin/openssl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::CertPath" Required="1" Valid="1">
        <Description Translatable="1">Specifies the directory where SSL certificates are stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <String Regex="" Check="Directory">/etc/ssl/certs</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::PrivatePath" Required="1" Valid="1">
        <Description Translatable="1">Specifies the directory where private SSL certificates are stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <String Regex="" Check="Directory">/etc/ssl/private</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::CacheTTL" Required="1" Valid="1">
        <Description Translatable="1">Cache time in seconds for the SSL certificate attributes.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <String Regex="\d+">86400</String><!-- default 1 day -->
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SMIME::StoreDecryptedData" Required="1" Valid="1">
        <Description Translatable="1">If this option is enabled, then the decrypted data will be stored in the database if they are displayed in AgentTicketZoom.</Description>
        <Group>Framework</Group>
        <SubGroup>Crypt::SMIME</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSenderName" Required="1" Valid="1">
        <Description Translatable="1">Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">OTRS Notifications</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSenderEmail" Required="1" Valid="1">
        <Description Translatable="1">Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">otrs@&lt;OTRS_CONFIG_FQDN&gt;</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSubjectLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to agents, with token about new requested password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">New OTRS password request</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationBodyLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl?Action=LostPassword;Token=&lt;OTRS_TOKEN&gt;

If you did not request a new password, please ignore this email.
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationSubjectLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to agents, about new password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">New OTRS password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="NotificationBodyLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,


Here's your new OTRS password.

New password: &lt;OTRS_NEWPW&gt;

You can log in via the following URL:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;index.pl
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="System::Permission" Required="1" Valid="1">
        <Description Translatable="1">Defines the standard permissions available for agents within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Array>
                <Item>ro</Item>
                <Item>rw</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="System::Customer::Permission" Required="1" Valid="1">
        <Description Translatable="1">Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Array>
                <Item>ro</Item>
                <Item>rw</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ReferenceData::OwnCountryList" Required="0" Valid="0">
        <Description Translatable="1">This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::ReferenceData</SubGroup>
        <Setting>
            <Hash>
                <Item Key="AT">Austria</Item>
                <Item Key="DE">Germany</Item>
                <Item Key="CH">Switzerland</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PerformanceLog" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PerformanceLog</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PerformanceLog::File" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Specifies the path of the file for the performance log.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PerformanceLog</SubGroup>
        <Setting>
            <String Regex="">&lt;OTRS_CONFIG_Home&gt;/var/log/Performance.log</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PerformanceLog::FileMax" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the maximum size (in MB) of the log file.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::PerformanceLog</SubGroup>
        <Setting>
            <String Regex="">25</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AuthTwoFactorModule" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the two-factor module to authenticate agents.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Auth::TwoFactor</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Auth/TwoFactor/*.pm" SelectedID="Kernel::System::Auth::TwoFactor::GoogleAuthenticator"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AuthTwoFactorModule::SecretPreferencesKey" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the agent preferences key where the shared secret key is stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Auth::TwoFactor</SubGroup>
        <Setting>
            <String Regex="">UserGoogleAuthenticatorSecretKey</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AuthTwoFactorModule::AllowEmptySecret" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Auth::TwoFactor</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AuthTwoFactorModule::AllowPreviousToken" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Auth::TwoFactor</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTable" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the table, where the customer preferences are stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <String Regex="">user_preferences</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTableKey" Required="1" Valid="1">
        <Description Translatable="1">Defines the column to store the keys for the preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <String Regex="">preferences_key</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTableValue" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the column to store the data in the preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <String Regex="">preferences_value</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesTableUserID" Required="1" Valid="1">
        <Description Translatable="1">Defines the name of the column to store the user identifier in the preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <String Regex="">user_id</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesView" Required="1" Valid="1">
        <Description Translatable="1">Sets the display order of the different items in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Array>
                <Item>User Profile</Item>
                <Item>Notification Settings</Item>
                <Item>Other Settings</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Password" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Password</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Change password</Item>
                <Item Key="Prio">0500</Item>
                <Item Key="Area">Agent</Item>
                <!-- <Item Key="PasswordRegExp">[a-z]|[A-z]|[0-9]|\.|;|,|:|-|\+|#|!|\$|&|\?</Item> -->
                <Item Key="PasswordRegExp"></Item>
                <Item Key="PasswordMinSize">0</Item>
                <Item Key="PasswordMin2Lower2UpperCharacters">0</Item>
                <Item Key="PasswordMin2Characters">0</Item>
                <Item Key="PasswordNeedDigit">0</Item>
                <Item Key="PasswordMaxLoginFailed">0</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###GoogleAuthenticatorSecretKey" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Google Authenticator</Item>
                <Item Key="Desc" Translatable="1">Enter your shared secret to enable two factor authentication.</Item>
                <Item Key="Key" Translatable="1">Shared Secret</Item>
                <Item Key="Block">Input</Item>
                <Item Key="PrefKey">UserGoogleAuthenticatorSecretKey</Item>
                <Item Key="Prio">0600</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###SpellDict" Required="0" Valid="0">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Spelling Dictionary</Item>
                <Item Key="Key" Translatable="1">Default spelling dictionary</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="english">English</Item>
                        <Item Key="deutsch">Deutsch</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">english</Item>
                <Item Key="PrefKey">UserSpellDict</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Comment" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">Comment</Item>
                <Item Key="Key" Translatable="1">Comment</Item>
                <Item Key="Block">Input</Item>
                <Item Key="Data">[% Env("UserComment") %]</Item>
                <Item Key="PrefKey">UserComment</Item>
                <Item Key="Prio">6000</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###DynamicField" Required="0" Valid="0">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>DynamicFields</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">NameX</Item>
                <Item Key="Key" Translatable="1">Default value for NameX</Item>
                <Item Key="Block">Input</Item>
                <Item Key="Data">[% Env("UserDynamicField_NameX") %]</Item>
                <Item Key="PrefKey">UserDynamicField_NameX</Item>
                <Item Key="Prio">7000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Language" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Language</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Language</Item>
                <Item Key="Key" Translatable="1">Language</Item>
                <Item Key="PrefKey">UserLanguage</Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Skin" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Skin</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">Skin</Item>
                <Item Key="Key" Translatable="1">Skin</Item>
                <Item Key="PrefKey">UserSkin</Item>
                <Item Key="Prio">100</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###Theme" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Theme</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Theme</Item>
                <Item Key="Key" Translatable="1">Frontend theme</Item>
                <Item Key="PrefKey">UserTheme</Item>
                <Item Key="Prio">3000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###OutOfOffice" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::OutOfOffice</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Block">OutOfOffice</Item>
                <Item Key="Label" Translatable="1">Out Of Office Time</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="PrefKey">UserOutOfOffice</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###TimeZone" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::TimeZone</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Time Zone</Item>
                <Item Key="Key" Translatable="1">Time Zone</Item>
                <Item Key="PrefKey">UserTimeZone</Item>
                <Item Key="Prio">5000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PreferencesGroups###CSVSeparator" Required="0" Valid="0">
        <Description Translatable="1">Gives end users the possibility to override the separator character for CSV files, defined in the translation files.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">CSV Separator</Item>
                <Item Key="Desc" Translatable="1">Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used.</Item>
                <Item Key="Key" Translatable="1">CSV Separator</Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key=""></Item>
                        <Item Key=",">,</Item>
                        <Item Key=";">;</Item>
                        <Item Key="|">|</Item>
                        <Item Key="\t">tab</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">0</Item>
                <Item Key="PrefKey">UserCSVSeparator</Item>
                <Item Key="Prio">4000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelUserID" Required="1" Valid="1">
        <Description Translatable="1">Defines the user identifier for the customer panel.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerGroupSupport" Required="1" Valid="1">
        <Description Translatable="1">Activates support for customer groups.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerGroupAlwaysGroups" Required="1" Valid="1">
        <Description Translatable="1">Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Array>
                <Item>users</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::HeaderMetaModule###1-Refresh" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to generate code for periodic page reloads.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleMetaHead</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::HeaderMeta::Refresh</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::NotifyModule###1-ShowAgentOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows the currently loged in agents in the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::AgentOnline</Item>
                <Item Key="ShowEmail">1</Item>
                <Item Key="IdleMinutes">60</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::NotifyModule###1-ShowCustomerOnline" Required="0" Valid="0">
        <Description Translatable="1">Defines the module that shows the currently loged in customers in the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::CustomerOnline</Item>
                <Item Key="ShowEmail">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::NotifyModule###6-CustomerSystemMaintenance-Check" Required="1" Valid="1">
        <Description Translatable="1">Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleNotify</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Notification::CustomerSystemMaintenanceCheck</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelLoginURL" Required="0" Valid="0">
        <Description Translatable="1">Defines an alternate login URL for the customer panel..</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/cgi-bin/login.pl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelLogoutURL" Required="0" Valid="0">
        <Description Translatable="1">Defines an alternate logout URL for the customer panel.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">http://host.example.com/cgi-bin/login.pl</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###1-GoogleMaps" Required="0" Valid="1">
        <Description Translatable="1">Defines a customer item, which generates a google maps icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::CustomerUser::Generic</Item>
                <Item Key="Required">UserStreet;UserCity;</Item>
                <Item Key="Attributes">UserStreet;UserCity;UserCountry;</Item>
                <Item Key="CSS">Core.Agent.CustomerUser.GoogleMaps.css</Item>
                <Item Key="CSSClass">GoogleMaps</Item>
                <Item Key="Target">_blank</Item>
                <Item Key="Text">Location</Item>
                <Item Key="URL">http://maps.google.com/maps?z=7&amp;q=</Item>
                <Item Key="IconName">fa-globe</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###2-Google" Required="0" Valid="0">
        <Description Translatable="1">Defines a customer item, which generates a google icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::CustomerUser::Generic</Item>
                <Item Key="Required">UserFirstname;UserLastname;</Item>
                <Item Key="Attributes">UserFirstname;UserLastname;</Item>
                <Item Key="CSS">Core.Agent.CustomerUser.Google.css</Item>
                <Item Key="CSSClass">Google</Item>
                <Item Key="Target">_blank</Item>
                <Item Key="Text">Google</Item>
                <Item Key="URL">http://google.com/search?q=</Item>
                <Item Key="IconName">fa-google</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###2-LinkedIn" Required="0" Valid="0">
        <Description Translatable="1">Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::CustomerUser::Generic</Item>
                <Item Key="Required">UserFirstname;UserLastname;</Item>
                <Item Key="Attributes">UserFirstname;UserLastname;</Item>
                <Item Key="CSS">Core.Agent.CustomerUser.LinkedIn.css</Item>
                <Item Key="CSSClass">LinkedIn</Item>
                <Item Key="Target">_blank</Item>
                <Item Key="Text">LinkedIn</Item>
                <Item Key="URL">http://www.linkedin.com/commonSearch?type=people&amp;keywords=</Item>
                <Item Key="IconName">fa-linkedin</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CustomerUser::Item###3-XING" Required="0" Valid="0">
        <Description Translatable="1">Defines a customer item, which generates a XING icon at the end of a customer info block.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::CustomerUser::Generic</Item>
                <Item Key="Required">UserFirstname;UserLastname;</Item>
                <Item Key="Attributes">UserFirstname;UserLastname;</Item>
                <Item Key="CSS">Core.Agent.CustomerUser.Xing.css</Item>
                <Item Key="CSSClass">Xing</Item>
                <Item Key="Target">_blank</Item>
                <Item Key="Text">XING</Item>
                <Item Key="URL">https://www.xing.com/app/search?op=search;keywords=</Item>
                <Item Key="IconName">fa-xing</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelPreApplicationModule###CustomerAccept" Required="0" Valid="0">
        <Description Translatable="1">This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">Kernel::Modules::CustomerAccept</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanel::InfoKey" Required="0" Valid="0">
        <Description Translatable="1">Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">CustomerAccept1</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanel::InfoFile" Required="0" Valid="0">
        <Description Translatable="1">Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">CustomerAccept</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Activates lost password feature for customers.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelCreateAccount" Required="1" Valid="1">
        <Description Translatable="1">Enables customers to create their own accounts.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelCreateAccount::MailRestrictions::Whitelist" Required="0" Valid="0">
        <Description Translatable="1">If active, one of the regular expressions has to match the user's email address to allow registration.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Array>
              <Item>\@your\.domain\.example$</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelCreateAccount::MailRestrictions::Blacklist" Required="0" Valid="0">
        <Description Translatable="1">If active, none of the regular expressions may match the user's email address to allow registration.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Array>
              <Item>\@your\.domain\.example$</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSubjectLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to customers, with token about new requested password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">New OTRS password request</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelBodyLostPasswordToken" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;customer.pl?Action=CustomerLostPassword;Token=&lt;OTRS_TOKEN&gt;

If you did not request a new password, please ignore this email.
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSubjectLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to customers, about new password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">New OTRS password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelBodyLostPassword" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,


New password: &lt;OTRS_NEWPW&gt;

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;customer.pl
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelSubjectNewAccount" Required="1" Valid="1">
        <Description Translatable="1">Defines the subject for notification mails sent to customers, about new account.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">New OTRS Account!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPanelBodyNewAccount" Required="1" Valid="1">
        <Description Translatable="1">Defines the body text for notification mails sent to customers, about new account.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <TextArea>Hi &lt;OTRS_USERFIRSTNAME&gt;,

You or someone impersonating you has created a new OTRS account for
you.

Full name: &lt;OTRS_USERFIRSTNAME&gt; &lt;OTRS_USERLASTNAME&gt;
User name: &lt;OTRS_USERLOGIN&gt;
Password : &lt;OTRS_USERPASSWORD&gt;

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;customer.pl
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the module to authenticate customers.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option Location="Kernel/System/CustomerAuth/*.pm" SelectedID="Kernel::System::CustomerAuth::DB"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::CryptType" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="sha2">
                <Item Key="crypt">Crypt</Item>
                <Item Key="apr1">Apache MD5</Item>
                <Item Key="md5">MD5-Crypt</Item>
                <Item Key="plain">Plain</Item>
                <Item Key="sha1">SHA-1</Item>
                <Item Key="sha2">SHA-2</Item>
                <Item Key="bcrypt">bcrypt</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::Table" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">customer_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::CustomerKey" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">login</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::CustomerPassword" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">pw</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::DSN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">DBI:mysql:database=customerdb;host=customerdbhost</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::User" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">some_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::DB::Type" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">mysql</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::HTTPBasicAuth::Replace" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">example_domain\\</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">^(.+?)@.+?$</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::Host" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">ldap.example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::BaseDN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">dc=example,dc=com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::UID" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">uid</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::GroupDN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">cn=otrsallow,ou=posixGroups,dc=example,dc=com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::AccessAttr" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">memberUid</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::UserAttr" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="UID">
                <Item Key="UID">UID</Item>
                <Item Key="DN">DN</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::SearchUserDN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">cn=binduser,ou=users,dc=example,dc=com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::SearchUserPw" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::AlwaysFilter" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">(!objectclass=computer)</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::UserSuffix" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">@domain.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::Params" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Hash>
                <Item Key="port">389</Item>
                <Item Key="timeout">120</Item>
                <Item Key="async">0</Item>
                <Item Key="version">3</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::LDAP::Die" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::Radius::Host" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "Radius" was selected for Customer::AuthModule, the radius host must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="">radiushost</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::Radius::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <String Regex="" Type="Password">radiussecret</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthModule::Radius::Die" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthTwoFactorModule" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Defines the two-factor module to authenticate customers.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth::TwoFactor</SubGroup>
        <Setting>
            <Option Location="Kernel/System/CustomerAuth/TwoFactor/*.pm" SelectedID="Kernel::System::CustomerAuth::TwoFactor::GoogleAuthenticator"></Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthTwoFactorModule::SecretPreferencesKey" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the customer preferences key where the shared secret key is stored.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth::TwoFactor</SubGroup>
        <Setting>
            <String Regex="">UserGoogleAuthenticatorSecretKey</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthTwoFactorModule::AllowEmptySecret" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth::TwoFactor</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Customer::AuthTwoFactorModule::AllowPreviousToken" Required="0" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Auth::TwoFactor</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferences" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Defines the parameters for the customer preferences table.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::CustomerUser::Preferences::DB</Item>
                <Item  Key="Params">
                    <Hash>
                        <Item Key="Table">customer_preferences</Item>
                        <Item Key="TableKey">preferences_key</Item>
                        <Item Key="TableValue">preferences_value</Item>
                        <Item Key="TableUserID">user_id</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesView" Required="1" Valid="1">
        <Description Translatable="1">Sets the order of the different items in the customer preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Array>
                <Item>User Profile</Item>
                <Item>Other Settings</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###Password" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Password</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">Change password</Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Area">Customer</Item>
                <!-- <Item Key="PasswordRegExp">[a-z]|[A-z]|[0-9]|\.|;|,|:|-|\+|#|!|\$|&|\?</Item> -->
                <Item Key="PasswordRegExp"></Item>
                <Item Key="PasswordMinSize">0</Item>
                <Item Key="PasswordMin2Lower2UpperCharacters">0</Item>
                <Item Key="PasswordMin2Characters">0</Item>
                <Item Key="PasswordNeedDigit">0</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###GoogleAuthenticatorSecretKey" Required="0" Valid="1">
        <Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">Google Authenticator</Item>
                <Item Key="Key" Translatable="1">Shared Secret</Item>
                <Item Key="Block">Input</Item>
                <Item Key="PrefKey">UserGoogleAuthenticatorSecretKey</Item>
                <Item Key="Prio">1100</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###Language" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Language</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Interface language</Item>
                <Item Key="Key" Translatable="1">Language</Item>
                <Item Key="PrefKey">UserLanguage</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###Theme" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Theme</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Theme</Item>
                <Item Key="Key" Translatable="1">Select your frontend Theme.</Item>
                <Item Key="PrefKey">UserTheme</Item>
                <Item Key="Prio">1000</Item>
                <Item Key="Active">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###TimeZone" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::TimeZone</Item>
                <Item Key="Column">User Profile</Item>
                <Item Key="Label" Translatable="1">Time Zone</Item>
                <Item Key="Key" Translatable="1">Time Zone</Item>
                <Item Key="PrefKey">UserTimeZone</Item>
                <Item Key="Prio">5000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###PGP" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::PGP</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">PGP Key</Item>
                <Item Key="Key" Translatable="1">PGP Key Upload</Item>
                <Item Key="PrefKey">UserPGPKey</Item>
                <Item Key="Prio">10000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerPreferencesGroups###SMIME" Required="0" Valid="1">
        <Description Translatable="1">Defines all the parameters for this item in the customer preferences.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::SMIME</Item>
                <Item Key="Column">Other Settings</Item>
                <Item Key="Label" Translatable="1">S/MIME Certificate</Item>
                <Item Key="Key" Translatable="1">S/MIME Certificate Upload</Item>
                <Item Key="PrefKey">UserSMIMEKey</Item>
                <Item Key="Prio">11000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###Logout" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Logout</Description>
                <Title></Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentDashboard" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Agent Dashboard</Description>
                <Title></Title>
                <NavBarName>Dashboard</NavBarName>
                <NavBar>
                    <Description Translatable="1"></Description>
                    <Name Translatable="1">Dashboard</Name>
                    <Link>Action=AgentDashboard</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Dashboard</NavBar>
                    <Type>Menu</Type>
                    <Block>ItemArea</Block>
                    <AccessKey>d</AccessKey>
                    <Prio>50</Prio>
                </NavBar>
                <Loader>
                    <CSS>Core.Agent.Dashboard.css</CSS>
                    <CSS>Core.AllocationList.css</CSS>
                    <CSS>thirdparty/fullcalendar-2.4.0/fullcalendar.min.css</CSS>
                    <CSS>thirdparty/nvd3-1.7.1/nv.d3.css</CSS>
                    <JavaScript>thirdparty/momentjs-2.10.6/moment.min.js</JavaScript>
                    <JavaScript>thirdparty/fullcalendar-2.4.0/fullcalendar.min.js</JavaScript>
                    <JavaScript>thirdparty/d3-3.5.6/d3.min.js</JavaScript>
                    <JavaScript>thirdparty/nvd3-1.7.1/nvd3.min.js</JavaScript>
                    <JavaScript>thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js</JavaScript>
                    <JavaScript>thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js</JavaScript>
                    <JavaScript>thirdparty/canvg-1.4/rgbcolor.js</JavaScript>
                    <JavaScript>thirdparty/canvg-1.4/StackBlur.js</JavaScript>
                    <JavaScript>thirdparty/canvg-1.4/canvg.js</JavaScript>
                    <JavaScript>thirdparty/StringView-8/stringview.js</JavaScript>
                    <JavaScript>Core.UI.AdvancedChart.js</JavaScript>
                    <JavaScript>Core.UI.AllocationList.js</JavaScript>
                    <JavaScript>Core.Agent.TableFilters.js</JavaScript>
                    <JavaScript>Core.Agent.Dashboard.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentCustomerInformationCenter" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Customer Information Center</Description>
                <Title></Title>
                <NavBarName>Customers</NavBarName>
                <NavBar>
                    <Description Translatable="1"></Description>
                    <Name Translatable="1">Customer Information Center</Name>
                    <Link>Action=AgentCustomerInformationCenter</Link>
                    <LinkOption>onclick="window.setTimeout(function(){Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog();}, 0); return false;"</LinkOption>
                    <NavBar>Customers</NavBar>
                    <Type></Type>
                    <Block>ItemArea</Block>
                    <AccessKey>c</AccessKey>
                    <Prio>50</Prio>
                </NavBar>
                <NavBar>
                    <Description Translatable="1"></Description>
                    <Name Translatable="1">Customers</Name>
                    <Link>Action=AgentCustomerInformationCenter</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Customers</NavBar>
                    <Type>Menu</Type>
                    <Block>ItemArea</Block>
                    <AccessKey></AccessKey>
                    <Prio>60</Prio>
                </NavBar>
                <Loader>
                    <CSS>Core.AllocationList.css</CSS>
                    <JavaScript>Core.UI.AllocationList.js</JavaScript>
                    <JavaScript>Core.Agent.Dashboard.js</JavaScript>
                    <JavaScript>Core.Agent.TableFilters.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentCustomerInformationCenterSearch" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Customer Information Center Search</Description>
                <Title></Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Search###AgentCustomerInformationCenter" Required="0" Valid="1">
        <Description Translatable="1">Search backend router.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::SearchRouter</SubGroup>
        <Setting>
            <Hash>
                <Item Key="^AgentCustomerInformationCenter">Action=AgentCustomerInformationCenterSearch</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Search::JavaScript###AgentCustomerInformationCenter" Required="0" Valid="1">
        <Description Translatable="1">JavaScript function for the search frontend.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::SearchRouter</SubGroup>
        <Setting>
            <Hash>
                <Item Key="^AgentCustomerInformationCenter">Core.Agent.CustomerInformationCenterSearch.OpenSearchDialog()</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentCustomerInformationCenter::MainMenu###010-EditCustomerID" Required="0" Valid="0">
        <Description Translatable="1">Main menu registration.</Description>
        <Group>Framework</Group>
        <SubGroup>CustomerInformationCenter</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Name" Translatable="1">Edit customer company</Item>
                <Item Key="Link">[% Env("Baselink") %]Action=AdminCustomerCompany;Subaction=Change;CustomerID=[% Data.CustomerID | uri %];Nav=0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AgentCustomerInformationCenter::Backend###0600-CIC-CustomerCompanyInformation" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the customer company information of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::CustomerCompanyInformation</Item>
                <Item Key="Title" Translatable="1">Customer Information</Item>
                <Item Key="Description" Translatable="1">Customer Information</Item>
                <Item Key="Attributes"></Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentPreferences" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Agent Preferences</Description>
                <Title></Title>
                <NavBarName>Preferences</NavBarName>
                <Loader>
                    <CSS>Core.Agent.Preferences.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###PictureUpload" Required="1" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Picture upload module</Description>
                <Title>Picture-Upload</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentSpelling" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Spell checker</Description>
                <Title>Spell Checker</Title>
                <NavBarName></NavBarName>
                <Loader>
                    <JavaScript>Core.Agent.TicketAction.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###SpellingInline" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Spell checker</Description>
                <Title>Spell Checker</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentBook" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Address book of CustomerUser sources</Description>
                <Title>Address Book</Title>
                <NavBarName></NavBarName>
                <Loader>
                    <JavaScript>Core.Agent.CustomerSearch.js</JavaScript>
                    <JavaScript>Core.Agent.TicketAction.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentLinkObject" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Link Object</Description>
                <Title>Link Object</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentInfo" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Generic Info module</Description>
                <Title>Info</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentSearch" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Global Search Module</Description>
                <Title Translatable="1">Search</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::SearchDefault" Required="0" Valid="1">
        <Description Translatable="1">Search backend default router.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::SearchRouter</SubGroup>
        <Setting>
            <String>Action=AgentTicketSearch;Subaction=AJAX</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###Admin" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin-Area</Description>
                <Title></Title>
                <NavBarName>Admin</NavBarName>
                <NavBar>
                    <Type>Menu</Type>
                    <Description Translatable="1"></Description>
                    <Block>ItemArea</Block>
                    <Name Translatable="1">Admin</Name>
                    <Link>Action=Admin</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Admin</NavBar>
                    <AccessKey>a</AccessKey>
                    <Prio>10000</Prio>
                </NavBar>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.css</CSS>
                    <JavaScript>Core.Agent.Admin.SysConfig.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminInit" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>Init</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminUser" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Create and manage agents.</Description>
                <Title Translatable="1">Agents</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Agents</Name>
                    <Description Translatable="1">Create and manage agents.</Description>
                    <Block>Agent</Block>
                    <Prio>100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Groups</Name>
                    <Block>Agent</Block>
                    <Description Translatable="1">Create and manage groups.</Description>
                    <Prio>150</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminUserGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Agents &lt;-&gt; Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Agents &lt;-&gt; Groups</Name>
                    <Block>Agent</Block>
                    <Description Translatable="1">Link agents to groups.</Description>
                    <Prio>200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerUser" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <GroupRo></GroupRo>
                <Group>admin</Group>
                <Group>users</Group>
                <Description>Edit Customer Users</Description>
                <Title Translatable="1">Customer Users</Title>
                <NavBarName>Customers</NavBarName>
                <NavBar>
                    <Name Translatable="1">Customer User Administration</Name>
                    <Link>Action=AdminCustomerUser;Nav=Agent</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Customers</NavBar>
                    <Description Translatable="1"></Description>
                    <Type></Type>
                    <Block>ItemArea</Block>
                    <AccessKey></AccessKey>
                    <Prio>9000</Prio>
                </NavBar>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Customer User</Name>
                    <Block>Customer</Block>
                    <Description Translatable="1">Create and manage customer users.</Description>
                    <Prio>300</Prio>
                </NavBarModule>
                <Loader>
                    <JavaScript>Core.Agent.TicketAction.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerCompany" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <GroupRo></GroupRo>
                <Group>admin</Group>
                <Group>users</Group>
                <Description>Edit Customer Companies</Description>
                <Title Translatable="1">Customer Companies</Title>
                <NavBarName>Customers</NavBarName>
                <NavBar>
                    <Name Translatable="1">Customer Administration</Name>
                    <Link>Action=AdminCustomerCompany;Nav=Agent</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Customers</NavBar>
                    <Description Translatable="1"></Description>
                    <Type></Type>
                    <Block>ItemArea</Block>
                    <AccessKey></AccessKey>
                    <Prio>9100</Prio>
                </NavBar>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Customers</Name>
                    <Description Translatable="1">Create and manage customers.</Description>
                    <Block>Customer</Block>
                    <Prio>310</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::NavBarModule###6-CustomerCompany" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration (disable company link if no company feature is used).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::NavBarModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBar::CustomerCompany</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerUserGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Customers &lt;-&gt; Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Customer User &lt;-&gt; Groups</Name>
                    <Description Translatable="1">Link customer user to groups.</Description>
                    <Block>Customer</Block>
                    <Prio>400</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCustomerUserService" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Customer User &lt;-&gt; Services</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Customer User &lt;-&gt; Services</Name>
                    <Description Translatable="1">Link customer user to services.</Description>
                    <Block>Customer</Block>
                    <Prio>500</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminRole" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Roles</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Roles</Name>
                    <Description Translatable="1">Create and manage roles.</Description>
                    <Block>Agent</Block>
                    <Prio>600</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminRoleUser" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Agents &lt;-&gt; Roles</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Agents &lt;-&gt; Roles</Name>
                    <Description Translatable="1">Link agents to roles.</Description>
                    <Block>Agent</Block>
                    <Prio>700</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminRoleGroup" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Roles &lt;-&gt; Groups</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Roles &lt;-&gt; Groups</Name>
                    <Description Translatable="1">Link roles to groups.</Description>
                    <Block>Agent</Block>
                    <Prio>800</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSMIME" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">S/MIME Management</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">S/MIME Certificates</Name>
                    <Description Translatable="1">Manage S/MIME certificates for email encryption.</Description>
                    <Block>Email</Block>
                    <Prio>1100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPGP" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">PGP Key Management</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">PGP Keys</Name>
                    <Description Translatable="1">Manage PGP keys for email encryption.</Description>
                    <Block>Email</Block>
                    <Prio>1200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminMailAccount" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Mail Accounts</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">PostMaster Mail Accounts</Name>
                    <Description Translatable="1">Manage POP3 or IMAP accounts to fetch email from.</Description>
                    <Block>Email</Block>
                    <Prio>100</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPostMasterFilter" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">PostMaster Filters</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">PostMaster Filters</Name>
                    <Description Translatable="1">Filter incoming emails.</Description>
                    <Block>Email</Block>
                    <Prio>200</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminEmail" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Admin Notification</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Admin Notification</Name>
                    <Description Translatable="1">Send notifications to users.</Description>
                    <Block>System</Block>
                    <Prio>400</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSession" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Session Management</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Session Management</Name>
                    <Description Translatable="1">Manage existing sessions.</Description>
                    <Block>System</Block>
                    <Prio>500</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPerformanceLog" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Performance Log</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Performance Log</Name>
                    <Description Translatable="1">View performance benchmark results.</Description>
                    <Block>System</Block>
                    <Prio>550</Prio>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.PerformanceLog.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminRegistration" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">System Registration</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">System Registration</Name>
                    <Description Translatable="1">Manage system registration.</Description>
                    <Block>System</Block>
                    <Prio>350</Prio>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.Registration.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminOTRSBusiness" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title>OTRS Business Solution™</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name>OTRS Business Solution™</Name>
                    <Description Translatable="1">Deploy and manage OTRS Business Solution™.</Description>
                    <Block>System</Block>
                    <Prio>360</Prio>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.OTRSBusiness.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSupportDataCollector" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Support Data Collector</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Support Data Collector</Name>
                    <Description Translatable="1">Manage support data.</Description>
                    <Block>System</Block>
                    <Prio>370</Prio>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.SupportDataCollector.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminCloudServices" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">Cloud Services</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Cloud Services</Name>
                    <Description Translatable="1">Manage OTRS Group cloud services.</Description>
                    <Block>System</Block>
                    <Prio>380</Prio>
                </NavBarModule>
                <Loader>
                    <CSS>Core.Agent.Admin.CloudServices.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminLog" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">System Log</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">System Log</Name>
                    <Description Translatable="1">View system log messages.</Description>
                    <Block>System</Block>
                    <Prio>600</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSelectBox" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">SQL Box</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">SQL Box</Name>
                    <Description Translatable="1">Execute SQL statements.</Description>
                    <Block>System</Block>
                    <Prio>700</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminPackageManager" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Software Package Manager</Description>
                <Title Translatable="1">Package Manager</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">Package Manager</Name>
                    <Description Translatable="1">Update and extend your system with software packages.</Description>
                    <Block>System</Block>
                    <Prio>1000</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AdminSystemMaintenance" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Group>admin</Group>
                <Description>Admin</Description>
                <Title Translatable="1">System Maintenance</Title>
                <NavBarName>Admin</NavBarName>
                <NavBarModule>
                    <Module>Kernel::Output::HTML::NavBar::ModuleAdmin</Module>
                    <Name Translatable="1">System Maintenance</Name>
                    <Description Translatable="1">Schedule a maintenance period.</Description>
                    <Block>System</Block>
                    <Prio>501</Prio>
                </NavBarModule>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###Logout" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Logout of customer panel</Description>
                <Title></Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerPreferences" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Customer preferences</Description>
                <Title Translatable="1">Preferences</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###CustomerAccept" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>To accept login information, such as an EULA or license.</Description>
                <Title Translatable="1">Info</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###PictureUpload" Required="1" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Picture upload module</Description>
                <Title Translatable="1">Picture-Upload</Title>
                <NavBarName>Ticket</NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerFrontend::Module###SpellingInline" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Spell checker</Description>
                <Title Translatable="1">Spell Checker</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Themes" Required="0" Valid="1">
        <Description Translatable="1">Activates the available themes on the system. Value 1 means active, 0 means inactive.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Standard">1</Item>
                <Item Key="Lite">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::CommonParam###Action" Required="0" Valid="1">
        <Description Translatable="1">Defines the default value for the action parameter.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <String Regex="">AdminInit</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::CommonParam###Action" Required="1" Valid="1">
        <Description Translatable="1">Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Public</SubGroup>
        <Setting>
            <String>PublicDefault</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::Module###PublicDefault" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>PublicDefault</Description>
                <Title>PublicDefault</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::Module###PublicRepository" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>PublicRepository</Description>
                <Title>PublicRepository</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::Module###PublicSupportDataCollector" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>PublicSupportDataCollector</Description>
                <Title>PublicSupportDataCollector</Title>
                <NavBarName></NavBarName>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentHTMLReference" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Title>HTML Reference</Title>
                <Group>users</Group>
                <GroupRo>users</GroupRo>
                <Description>HTML Reference</Description>
                <NavBarName></NavBarName>
                <Loader>
                    <CSS>Core.Agent.HTMLReference.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Module###AgentStatistics" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Title Translatable="1">Statistics</Title>
                <Group>stats</Group>
                <GroupRo>stats</GroupRo>
                <Description Translatable="1"></Description>
                <NavBarName>Reports</NavBarName>
                <NavBar>
                    <Name Translatable="1">Reports</Name>
                    <Link>Action=AgentStatistics;Subaction=Overview</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Reports</NavBar>
                    <Type>Menu</Type>
                    <Description Translatable="1"></Description>
                    <Prio>8500</Prio>
                    <Block>ItemArea</Block>
                    <AccessKey></AccessKey>
                </NavBar>
                <NavBar>
                    <GroupRo>stats</GroupRo>
                    <Description Translatable="1"></Description>
                    <Name Translatable="1">Reports (OTRS Business Solution™)</Name>
                    <Link>Action=AgentStatisticsReports;Subaction=Overview</Link>
                    <LinkOption>class="OTRSBusinessRequired"</LinkOption>
                    <NavBar>Reports</NavBar>
                    <Prio>100</Prio>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey></AccessKey>
                </NavBar>
                <NavBar>
                    <GroupRo>stats</GroupRo>
                    <Description Translatable="1"></Description>
                    <Name Translatable="1">Statistics</Name>
                    <Link>Action=AgentStatistics;Subaction=Overview</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Reports</NavBar>
                    <Prio>200</Prio>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey></AccessKey>
                </NavBar>
                <Loader>
                    <JavaScript>thirdparty/d3-3.5.6/d3.min.js</JavaScript>
                    <JavaScript>thirdparty/nvd3-1.7.1/nvd3.min.js</JavaScript>
                    <JavaScript>thirdparty/nvd3-1.7.1/models/OTRSMultiBarChart.js</JavaScript>
                    <JavaScript>thirdparty/nvd3-1.7.1/models/OTRSStackedAreaChart.js</JavaScript>
                    <JavaScript>thirdparty/canvg-1.4/rgbcolor.js</JavaScript>
                    <JavaScript>thirdparty/canvg-1.4/StackBlur.js</JavaScript>
                    <JavaScript>thirdparty/canvg-1.4/canvg.js</JavaScript>
                    <JavaScript>thirdparty/StringView-8/stringview.js</JavaScript>
                    <JavaScript>Core.Agent.Statistics.js</JavaScript>
                    <JavaScript>Core.UI.AdvancedChart.js</JavaScript>
                    <CSS>thirdparty/nvd3-1.7.1/nv.d3.css</CSS>
                    <CSS>Core.Agent.Statistics.css</CSS>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::StatsHook" Required="1" Valid="1">
        <Description Translatable="1">Sets the stats hook.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats</SubGroup>
        <Setting>
            <String Regex="" Translatable="1">Stat#</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::StatsStartNumber" Required="1" Valid="1">
        <Description Translatable="1">Start number for statistics counting. Every new stat increments this number.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats</SubGroup>
        <Setting>
            <String Regex="">10000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::SearchPageShown" Required="1" Valid="1">
        <Description Translatable="1">Defines the default maximum number of statistics per page on the overview screen.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,2}$">50</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::DefaultSelectedDynamicObject" Required="1" Valid="1">
        <Description Translatable="1">Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <String Regex="">Ticket</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::DefaultSelectedPermissions" Required="1" Valid="1">
        <Description Translatable="1">Defines the default selection at the drop down menu for permissions (Form: Common Specification).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Array>
                <Item>stats</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::DefaultSelectedFormat" Required="1" Valid="1">
        <Description Translatable="1">Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Array>
                <Item>Print</Item>
                <Item>CSV</Item>
                <Item>Excel</Item>
                <Item>D3::BarChart</Item>
                <Item>D3::LineChart</Item>
                <Item>D3::StackedAreaChart</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::SearchLimit" Required="1" Valid="1">
        <Description Translatable="1">Defines the search limit for the stats.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,6}$">1000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::Format" Required="1" Valid="1">
        <Description Translatable="1">Defines all the possible stats output formats.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Print">Print</Item>
                <Item Key="CSV">CSV</Item>
                <Item Key="Excel">Excel</Item>
                <Item Key="D3::BarChart">Graph: Bar Chart</Item>
                <Item Key="D3::LineChart">Graph: Line Chart</Item>
                <Item Key="D3::StackedAreaChart">Graph: Stacked Area Chart</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::ExchangeAxis" Required="1" Valid="1">
        <Description Translatable="1">Allows agents to exchange the axis of a stat if they generate one.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::UseAgentElementInStats" Required="1" Valid="1">
        <Description Translatable="1">Allows agents to generate individual-related stats.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::UseInvalidAgentInStats" Required="1" Valid="1">
        <Description Translatable="1">Allows invalid agents to generate individual-related stats.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::CustomerIDAsMultiSelect" Required="1" Valid="1">
        <Description Translatable="1">Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Stats</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Stats::MaxXaxisAttributes" Required="0" Valid="0">
        <Description Translatable="1">Defines the default maximum number of X-axis attributes for the time scale.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Stats</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,5}$">1000</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::DSN" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <String Regex="">DBI:mysql:database=mirrordb;host=mirrordbhost</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::User" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Specify the username to authenticate for the first mirror database.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <String Regex="">some_user</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::Password" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Specify the password to authenticate for the first mirror database.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <String Regex="" Type="Password">some_password</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::AdditionalMirrors###1" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Configure any additional readonly mirror databases that you want to use.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <Hash>
                <Item Key="DSN">DBI:mysql:database=mirrordb;host=mirrordbhost</Item>
                <Item Key="User">some_user</Item>
                <Item Key="Password">some_password</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::AdditionalMirrors###2" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Configure any additional readonly mirror databases that you want to use.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <Hash>
                <Item Key="DSN">DBI:mysql:database=mirrordb;host=mirrordbhost</Item>
                <Item Key="User">some_user</Item>
                <Item Key="Password">some_password</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::AdditionalMirrors###3" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Configure any additional readonly mirror databases that you want to use.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <Hash>
                <Item Key="DSN">DBI:mysql:database=mirrordb;host=mirrordbhost</Item>
                <Item Key="User">some_user</Item>
                <Item Key="Password">some_password</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::AdditionalMirrors###4" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Configure any additional readonly mirror databases that you want to use.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <Hash>
                <Item Key="DSN">DBI:mysql:database=mirrordb;host=mirrordbhost</Item>
                <Item Key="User">some_user</Item>
                <Item Key="Password">some_password</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Core::MirrorDB::AdditionalMirrors###5" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">Configure any additional readonly mirror databases that you want to use.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::MirrorDB</SubGroup>
        <Setting>
            <Hash>
                <Item Key="DSN">DBI:mysql:database=mirrordb;host=mirrordbhost</Item>
                <Item Key="User">some_user</Item>
                <Item Key="Password">some_password</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="LanguageDebug" Required="1" Valid="1">
        <Description Translatable="1">Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0000-ProductNotify" Required="0" Valid="1">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::ProductNotify</Item>
                <Item Key="Title" Translatable="1">Product News</Item>
                <Item Key="Description" Translatable="1">News about OTRS releases!</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group">admin</Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">1440</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0390-UserOutOfOffice" Required="0" Valid="1">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::UserOutOfOffice</Item>
                <Item Key="Title" Translatable="1">Out Of Office</Item>
                <Item Key="Description"></Item>
                <Item Key="IdleMinutes">60</Item>
                <Item Key="SortBy">UserFullname</Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0400-UserOnline" Required="0" Valid="1">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::UserOnline</Item>
                <Item Key="Title" Translatable="1">Online</Item>
                <Item Key="Description"></Item>
                <Item Key="ShowEmail">0</Item>
                <Item Key="IdleMinutes">60</Item>
                <Item Key="SortBy">UserFullname</Item>
                <Item Key="Filter">Agent</Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">0</Item>
                <Item Key="CacheTTLLocal">5</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0405-News" Required="0" Valid="1">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::News</Item>
                <Item Key="Title" Translatable="1">OTRS News</Item>
                <Item Key="Description"></Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Limit">6</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTL">360</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0410-RSS" Required="0" Valid="0">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::RSS</Item>
                <Item Key="Title" Translatable="1">Custom RSS Feed</Item>
                <Item Key="Description"></Item>
                <Item Key="URL">http://www.otrs.com/en/rss.xml</Item>
                <Item Key="URL_de">http://www.otrs.com/de/rss.xml</Item>
                <Item Key="URL_es">http://www.otrs.com/es/rss.xml</Item>
                <Item Key="URL_nl">http://www.otrs.com/nl/rss.xml</Item>
                <Item Key="URL_ru">http://www.otrs.com/ru/rss.xml</Item>
                <Item Key="URL_zh">http://www.otrs.com/cn/rss.xml</Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Limit">6</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTL">360</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0420-CmdOutput" Required="0" Valid="0">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::CmdOutput</Item>
                <Item Key="Title" Translatable="1">Sample command output</Item>
                <Item Key="Description"></Item>
                <Item Key="Block">ContentSmall</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">0</Item>
                <Item Key="CacheTTL">60</Item>
                <Item Key="Cmd">/bin/echo Configure me please.</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0200-Image" Required="0" Valid="0">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::Image</Item>
                <Item Key="Title" Translatable="1">A picture</Item>
                <Item Key="Description" Translatable="1">Some picture description!</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="URL">http://www.otrs.com/wp-uploads//2013/10/OTRS_Logo-300x170.png</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Link">http://otrs.org/</Item>
                <Item Key="LinkTitle">http://otrs.org/</Item>
                <Item Key="Width">198</Item>
                <Item Key="Height">140</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0210-MOTD" Required="0" Valid="0">
        <Description Translatable="1">Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::MOTD</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Title">Message of the Day</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="DashboardBackend###0300-IFrame" Required="0" Valid="0">
        <Description Translatable="1">Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::IFrame</Item>
                <Item Key="Title" Translatable="1">A Website</Item>
                <Item Key="Description" Translatable="1">Some description!</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="URL">http://www.otrs.org/</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Link">http://otrs.org/</Item>
                <Item Key="LinkTitle">OTRS.org/</Item>
                <Item Key="Width">1024</Item>
                <Item Key="Height">800</Item>
                <Item Key="Marginheight">5</Item>
                <Item Key="Marginwidth">5</Item>
                <Item Key="Frameborder">1</Item>
                <Item Key="Align">left</Item>
                <Item Key="Scrolling">auto</Item>
            </Hash>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Frontend::AgentLinkObject::WildcardSearch" Required="1" Valid="1">
        <Description Translatable="1">Starts a wildcard search of the active object after the link object mask is started.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent::LinkObject</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Frontend::Output::FilterText###OutputFilterTextAutoLink" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter to process the text in the articles, in order to highlight predefined keywords.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::FilterText::AutoLink</Item>
                <Item Key="Templates">
                    <Hash>
                        <Item Key="AgentTicketZoom">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###CVE" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>(CVE|CAN)\-(\d{3,4})\-(\d{2,})</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Mitre</Item>
                        <Item Key="URL">http://cve.mitre.org/cgi-bin/cvename.cgi?name=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="Image">http://cve.mitre.org/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Google</Item>
                        <Item Key="URL">http://google.com/search?q=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="Image">http://www.google.de/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL3">
                    <Hash>
                        <Item Key="Description">US-CERT NVD</Item>
                        <Item Key="URL">http://nvd.nist.gov/nvd.cfm?cvename=&lt;MATCH1&gt;-&lt;MATCH2&gt;-&lt;MATCH3&gt;</Item>
                        <Item Key="Image">http://nvd.nist.gov/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="Templates">
                    <Hash>
                        <Item Key="AgentTicketZoom">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###Bugtraq" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <!-- Example strings: BugTraq ID: 23862 | BugTraq ID: 8945 | Bugtraq ID 140 | BUGTRAQ:20070425 | BID 20799 -->
        <!-- Example URL: http://www.securityfocus.com/bid/23862/info  -->
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>Bugtraq[\s\w\t]*?ID[\s\w\t]*?:[\s\w\t]*?(\d{2,8})</Item>
                        <Item>Bugtraq[\s\w\t]*?ID[\s\w\t]*?(\d{2,8})</Item>
                        <Item>Bugtraq[\s\w\t]*?:[\s\w\t]*?(\d{2,8})</Item>
                        <Item>Bugtraq[\s\w\t]*?(\d{2,8})</Item>
                        <Item>BID[\s\w\t]*?:[\s\w\t]*?(\d{2,8})</Item>
                        <Item>BID[\s\w\t]*?(\d{2,8})</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Security Focus</Item>
                        <Item Key="URL">http://www.securityfocus.com/bid/&lt;MATCH1&gt;/info</Item>
                        <Item Key="Image">http://www.securityfocus.com/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Google</Item>
                        <Item Key="URL">http://google.com/search?q=&lt;MATCH&gt;</Item>
                        <Item Key="Image">http://www.google.de/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="Templates">
                    <Hash>
                        <Item Key="AgentTicketZoom">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###MSBulletins" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <!-- Example strings: MS07-021 | MS04-028 | MS-07-002 -->
        <!-- Example URL: http://www.microsoft.com/technet/security/bulletin/MS07-021.mspx  -->
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>MS[^A-Za-z]{0,5}(\d\d).?(\d{2,4})</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Microsoft Technet</Item>
                        <Item Key="URL">http://www.microsoft.com/technet/security/bulletin/MS&lt;MATCH1&gt;-&lt;MATCH2&gt;.mspx</Item>
                        <Item Key="Image">http://www.microsoft.com/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Google</Item>
                        <Item Key="URL">http://google.com/search?q=MS&lt;MATCH1&gt;-&lt;MATCH2&gt;</Item>
                        <Item Key="Image">http://www.google.de/favicon.ico</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="Templates">
                    <Hash>
                        <Item Key="AgentTicketZoom">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###Setting1" Required="0" Valid="0">
        <Description Translatable="1">Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>RegExp</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">right-small.png</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">Image</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="Templates">
                    <Hash>
                        <Item Key="AgentTicketZoom">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Frontend::Output::OutputFilterTextAutoLink###Setting2" Required="0" Valid="0">
        <Description Translatable="1">Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="RegExp">
                    <Array>
                        <Item>RegExp</Item>
                    </Array>
                </Item>
                <Item Key="URL1">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">right-small.png</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL2">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">Image</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="URL3">
                    <Hash>
                        <Item Key="Description">Description</Item>
                        <Item Key="URL">URL</Item>
                        <Item Key="Image">Image</Item>
                        <Item Key="Target">_blank</Item>
                    </Hash>
                </Item>
                <Item Key="Templates">
                    <Hash>
                        <Item Key="AgentTicketZoom">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Secure::DisableBanner" Required="1" Valid="1">
        <Description Translatable="1">If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="StandardTemplate2QueueByCreating" Required="0" Valid="0">
        <Description Translatable="1">List of default Standard Templates which are assigned automatically to new Queues upon creation.</Description>
        <Group>Framework</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Array>
                <Item></Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Enabled::CSS" Required="1" Valid="1">
        <Description Translatable="1">If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Enabled::JS" Required="1" Valid="1">
        <Description Translatable="1">If enabled, OTRS will deliver all JavaScript files in minified form.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="1" Translatable="1">Yes</Item>
                <Item Key="0" Translatable="1">No</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::CommonCSS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of CSS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.Reset.css</Item>
                <Item>Core.Default.css</Item>
                <Item>Core.Header.css</Item>
                <Item>Core.OverviewControl.css</Item>
                <Item>Core.OverviewSmall.css</Item>
                <Item>Core.OverviewMedium.css</Item>
                <Item>Core.OverviewLarge.css</Item>
                <Item>Core.Footer.css</Item>
                <Item>Core.PageLayout.css</Item>
                <Item>Core.Form.css</Item>
                <Item>Core.Table.css</Item>
                <Item>Core.Widget.css</Item>
                <Item>Core.WidgetMenu.css</Item>
                <Item>Core.TicketDetail.css</Item>
                <Item>Core.Tooltip.css</Item>
                <Item>Core.Dialog.css</Item>
                <Item>Core.InputFields.css</Item>
                <Item>Core.Print.css</Item>
                <Item>thirdparty/fontawesome/font-awesome.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::ResponsiveCSS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of responsive CSS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.Responsive.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::CommonJS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of JS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>thirdparty/jquery-2.1.4/jquery.js</Item>
                <Item>thirdparty/jquery-browser-detection/jquery-browser-detection.js</Item>
                <Item>thirdparty/jquery-ui-1.11.4/jquery-ui.js</Item>
                <Item>thirdparty/jquery-ui-touch-punch-0.2.3/jquery.ui.touch-punch.js</Item>
                <Item>thirdparty/jquery-validate-1.14.0/jquery.validate.js</Item>
                <Item>thirdparty/stacktrace-0.6.4/stacktrace.js</Item>
                <Item>thirdparty/jquery-pubsub/pubsub.js</Item>
                <Item>thirdparty/jquery-jstree-3.2.1/jquery.jstree.js</Item>
                <Item>Core.JavaScriptEnhancements.js</Item>
                <Item>Core.Debug.js</Item>
                <Item>Core.Exception.js</Item>
                <Item>Core.Data.js</Item>
                <Item>Core.Config.js</Item>
                <Item>Core.JSON.js</Item>
                <Item>Core.App.js</Item>
                <Item>Core.App.Responsive.js</Item>
                <Item>Core.AJAX.js</Item>
                <Item>Core.UI.js</Item>
                <Item>Core.UI.InputFields.js</Item>
                <Item>Core.UI.Accordion.js</Item>
                <Item>Core.UI.Datepicker.js</Item>
                <Item>Core.UI.DnD.js</Item>
                <Item>Core.UI.Resizable.js</Item>
                <Item>Core.UI.Table.js</Item>
                <Item>Core.UI.Accessibility.js</Item>
                <Item>Core.UI.RichTextEditor.js</Item>
                <Item>Core.UI.Dialog.js</Item>
                <Item>Core.UI.ActionRow.js</Item>
                <Item>Core.UI.Popup.js</Item>
                <Item>Core.UI.TreeSelection.js</Item>
                <Item>Core.UI.Autocomplete.js</Item>
                <Item>Core.Form.js</Item>
                <Item>Core.Form.ErrorTooltips.js</Item>
                <Item>Core.Form.Validate.js</Item>
                <Item>Core.Agent.js</Item>
                <Item>Core.Agent.Search.js</Item>
                <Item>Core.Agent.CustomerInformationCenterSearch.js</Item>
                <Item>Core.UI.Notification.js</Item>
                <Item>Core.Agent.Responsive.js</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::CommonJS###001-JQueryMigrate" Required="0" Valid="0">
        <Description Translatable="1">List of JS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>thirdparty/jquery-migrate-1.2.1/jquery-migrate.js</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonCSS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of CSS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.Reset.css</Item>
                <Item>Core.Default.css</Item>
                <Item>Core.Form.css</Item>
                <Item>Core.Dialog.css</Item>
                <Item>Core.Tooltip.css</Item>
                <Item>Core.Login.css</Item>
                <Item>Core.Control.css</Item>
                <Item>Core.Table.css</Item>
                <Item>Core.TicketZoom.css</Item>
                <Item>Core.InputFields.css</Item>
                <Item>Core.Print.css</Item>
                <Item>thirdparty/fontawesome/font-awesome.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::ResponsiveCSS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of responsive CSS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>Core.Responsive.css</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonJS###000-Framework" Required="1" Valid="1">
        <Description Translatable="1">List of JS files to always be loaded for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>thirdparty/jquery-2.1.4/jquery.js</Item>
                <Item>thirdparty/jquery-browser-detection/jquery-browser-detection.js</Item>
                <Item>thirdparty/jquery-validate-1.14.0/jquery.validate.js</Item>
                <Item>thirdparty/jquery-ui-1.11.4/jquery-ui.js</Item>
                <Item>thirdparty/stacktrace-0.6.4/stacktrace.js</Item>
                <Item>thirdparty/jquery-pubsub/pubsub.js</Item>
                <Item>thirdparty/jquery-jstree-3.2.1/jquery.jstree.js</Item>
                <Item>Core.Debug.js</Item>
                <Item>Core.Exception.js</Item>
                <Item>Core.Data.js</Item>
                <Item>Core.JSON.js</Item>
                <Item>Core.JavaScriptEnhancements.js</Item>
                <Item>Core.Config.js</Item>
                <Item>Core.App.js</Item>
                <Item>Core.App.Responsive.js</Item>
                <Item>Core.AJAX.js</Item>
                <Item>Core.UI.js</Item>
                <Item>Core.UI.InputFields.js</Item>
                <Item>Core.UI.Accessibility.js</Item>
                <Item>Core.UI.Dialog.js</Item>
                <Item>Core.UI.RichTextEditor.js</Item>
                <Item>Core.UI.Datepicker.js</Item>
                <Item>Core.UI.Popup.js</Item>
                <Item>Core.UI.TreeSelection.js</Item>
                <Item>Core.UI.Autocomplete.js</Item>
                <Item>Core.Form.js</Item>
                <Item>Core.Form.ErrorTooltips.js</Item>
                <Item>Core.Form.Validate.js</Item>
                <Item>Core.Customer.js</Item>
                <Item>Core.Customer.Responsive.js</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::CommonJS###001-JQueryMigrate" Required="0" Valid="0">
        <Description Translatable="1">List of JS files to always be loaded for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Array>
                <Item>thirdparty/jquery-migrate-1.2.1/jquery-migrate.js</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="OpenMainMenuOnHover" Required="1" Valid="1">
        <Description Translatable="1">If enabled, the first level of the main menu opens on mouse hover (instead of click only).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="FirstnameLastnameOrder" Required="1" Valid="1">
        <Description Translatable="1">Specifies the order in which the firstname and the lastname of agents will be displayed.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">Firstname Lastname</Item>
                <Item Key="1" Translatable="1">Lastname, Firstname</Item>
                <Item Key="2" Translatable="1">Firstname Lastname (UserLogin)</Item>
                <Item Key="3" Translatable="1">Lastname, Firstname (UserLogin)</Item>
                <Item Key="4" Translatable="1">(UserLogin) Firstname Lastname</Item>
                <Item Key="5" Translatable="1">(UserLogin) Lastname, Firstname</Item>
            </Option>
        </Setting>
    </ConfigItem>

    <ConfigItem Name="Loader::Agent::Skin###000-default" Required="0" Valid="1">
        <Description Translatable="1">Default skin for the agent interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">default</Item>
                <Item Key="VisibleName">Default</Item>
                <Item Key="Description">This is the default orange - black skin.</Item>
                <Item Key="HomePage">www.otrs.org</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::Skin###001-slim" Required="0" Valid="1">
        <Description Translatable="1">Default skin for the agent interface (slim version).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">slim</Item>
                <Item Key="VisibleName">Default (Slim)</Item>
                <Item Key="Description">"Slim" skin which tries to save screen space for power users.</Item>
                <Item Key="HomePage">www.otrs.org</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::Skin###001-ivory" Required="0" Valid="1">
        <Description Translatable="1">Balanced white skin by Felix Niklas.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">ivory</Item>
                <Item Key="VisibleName">Ivory</Item>
                <Item Key="Description">Balanced white skin by Felix Niklas.</Item>
                <Item Key="HomePage">www.felixniklas.de</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::Skin###001-ivory-slim" Required="0" Valid="1">
        <Description Translatable="1">Balanced white skin by Felix Niklas (slim version).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">ivory-slim</Item>
                <Item Key="VisibleName">Ivory (Slim)</Item>
                <Item Key="Description">Balanced white skin by Felix Niklas (slim version).</Item>
                <Item Key="HomePage">www.felixniklas.de</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::DefaultSelectedSkin" Required="1" Valid="1">
        <Description Translatable="1">The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <String Regex="">default</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Agent::DefaultSelectedSkin::HostBased" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="host1\.example\.com">SomeSkin1</Item>
                <Item Key="host2\.example\.com">SomeSkin2</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::Skin###000-default" Required="0" Valid="1">
        <Description Translatable="1">Default skin for the customer interface.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="InternalName">default</Item>
                <Item Key="VisibleName">Default</Item>
                <Item Key="Description">This is the default orange - black skin for the customer interface.</Item>
                <Item Key="HomePage">www.otrs.org</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::SelectedSkin" Required="1" Valid="1">
        <Description Translatable="1">The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <String Regex="">default</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Loader::Customer::SelectedSkin::HostBased" Required="0" Valid="0" ConfigLevel="200">
        <Description Translatable="1">It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Web</SubGroup>
        <Setting>
            <Hash>
                <Item Key="host1\.example\.com">Someskin1</Item>
                <Item Key="host2\.example\.com">Someskin2</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="TimeShowCompleteDescription" Required="1" Valid="1">
        <Description Translatable="1">Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Time</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AdminCustomerUser::RunInitialWildcardSearch" Required="1" Valid="1">
        <Description Translatable="1">Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::AdminCustomerUser</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
     <ConfigItem Name="AdminCustomerCompany::RunInitialWildcardSearch" Required="1" Valid="1">
        <Description Translatable="1">Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::AdminCustomerCompany</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AdminSelectBox::AllowDatabaseModification" Required="1" Valid="1">
        <Description Translatable="1">Controls if the admin is allowed to make changes to the database via AdminSelectBox.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin::AdminSelectBox</SubGroup>
        <Setting>
            <Option SelectedID="0">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Events###CustomerUser" Required="1" Valid="1">
        <Description Translatable="1">List of all CustomerUser events to be displayed in the GUI.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin</SubGroup>
        <Setting>
            <Array>
                <Item>CustomerUserAdd</Item>
                <Item>CustomerUserUpdate</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Events###CustomerCompany" Required="1" Valid="1">
        <Description Translatable="1">List of all CustomerCompany events to be displayed in the GUI.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Admin</SubGroup>
        <Setting>
            <Array>
                <Item>CustomerCompanyAdd</Item>
                <Item>CustomerCompanyUpdate</Item>
            </Array>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerCompany::EventModulePost###100-UpdateCustomerUsers" Required="0" Valid="1">
        <Description Translatable="1">Event module that updates customer users after an update of the Customer.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::CustomerCompany</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::CustomerCompany::Event::CustomerUserUpdate</Item>
                <Item Key="Event">CustomerCompanyUpdate</Item>
                <Item Key="Transaction">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerUser::EventModulePost###100-UpdateSearchProfiles" Required="0" Valid="1">
        <Description Translatable="1">Event module that updates customer user search profiles if login changes.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::CustomerUser</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::CustomerUser::Event::SearchProfileUpdate</Item>
                <Item Key="Event">CustomerUserUpdate</Item>
                <Item Key="Transaction">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="CustomerUser::EventModulePost###100-UpdateServiceMembership" Required="0" Valid="1">
        <Description Translatable="1">Event module that updates customer user service membership if login changes.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::CustomerUser</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::CustomerUser::Event::ServiceMemberUpdate</Item>
                <Item Key="Event">CustomerUserUpdate</Item>
                <Item Key="Transaction">0</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Cache::Module" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Selects the cache backend to use.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Cache</SubGroup>
        <Setting>
            <Option Location="Kernel/System/Cache/*.pm" SelectedID="Kernel::System::Cache::FileStorable">
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Cache::InMemory" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Should the cache data be help in memory?</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Cache</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Cache::InBackend" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Should the cache data be stored in the selected cache backend?</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Cache</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Cache::SubdirLevels" Required="1" Valid="1" ConfigLevel="200">
        <Description Translatable="1">Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Cache</SubGroup>
        <Setting>
            <Option SelectedID="2">
                <Item Key="0">0</Item>
                <Item Key="1">1</Item>
                <Item Key="2">2</Item>
                <Item Key="3">3</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AutoComplete::Agent###Default" Required="0" Valid="1">
        <Description Translatable="1">Defines the config options for the autocompletion feature.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="AutoCompleteActive">1</Item>
                <Item Key="MinQueryLength">2</Item>
                <Item Key="QueryDelay">100</Item>
                <Item Key="MaxResultsDisplayed">20</Item>
                <Item Key="ButtonText" Translatable="1">Search</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AutoComplete::Agent###CustomerSearch" Required="0" Valid="1">
        <Description Translatable="1">Defines the config options for the autocompletion feature.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="AutoCompleteActive">1</Item>
                <Item Key="MinQueryLength">2</Item>
                <Item Key="QueryDelay">100</Item>
                <Item Key="MaxResultsDisplayed">20</Item>
                <Item Key="ButtonText" Translatable="1">Search Customer</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AutoComplete::Agent###UserSearch" Required="0" Valid="1">
        <Description Translatable="1">Defines the config options for the autocompletion feature.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="AutoCompleteActive">1</Item>
                <Item Key="MinQueryLength">2</Item>
                <Item Key="QueryDelay">100</Item>
                <Item Key="MaxResultsDisplayed">20</Item>
                <Item Key="ButtonText" Translatable="1">Search User</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="AutoComplete::Customer###Default" Required="0" Valid="1">
        <Description Translatable="1">Defines the config options for the autocompletion feature.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Hash>
                <Item Key="AutoCompleteActive">1</Item>
                <Item Key="MinQueryLength">2</Item>
                <Item Key="QueryDelay">100</Item>
                <Item Key="MaxResultsDisplayed">20</Item>
                <Item Key="ButtonText" Translatable="1">Search</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PossibleNextActions" Required="0" Valid="1">
        <Description Translatable="1">Defines the list of possible next actions on an error screen.</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Go to dashboard!">[% Env("CGIHandle") %]?Action=AgentDashboard</Item>
            </Hash>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SystemMaintenance::TimeNotifyUpcomingMaintenance" Required="0" Valid="1">
        <Description Translatable="1">Sets the minutes a notification is shown for notice about upcoming system maintenance period.</Description>
        <Group>Framework</Group>
        <SubGroup>SystemMaintenance</SubGroup>
        <Setting>
            <String Regex="^[0-9]{1,8}$">30</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SystemMaintenance::IsActiveDefaultNotification" Required="0" Valid="1">
        <Description Translatable="1">Sets the default message for the notification is shown on a running system maintenance period.</Description>
        <Group>Framework</Group>
        <SubGroup>SystemMaintenance</SubGroup>
        <Setting>
            <String Regex="">We are performing scheduled maintenance.</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SystemMaintenance::IsActiveDefaultLoginMessage" Required="0" Valid="1">
        <Description Translatable="1">Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.</Description>
        <Group>Framework</Group>
        <SubGroup>SystemMaintenance</SubGroup>
        <Setting>
            <String Regex="">We are performing scheduled maintenance. We should be back online shortly.</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="SystemMaintenance::IsActiveDefaultLoginErrorMessage" Required="0" Valid="1">
        <Description Translatable="1">Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.</Description>
        <Group>Framework</Group>
        <SubGroup>SystemMaintenance</SubGroup>
        <Setting>
            <String Regex="">We are performing scheduled maintenance. Login is temporarily not available.</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="OTRSBusiness::ReleaseChannel" Required="1" Valid="1" ConfigLevel="100">
        <Description Translatable="1">Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!</Description>
        <Group>Framework</Group>
        <SubGroup>Core::OTRSBusiness</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0">Development</Item>
                <Item Key="1">Stable</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ModernizeFormFields" Required="1" Valid="1">
        <Description Translatable="1">Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Agent</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="ModernizeCustomerFormFields" Required="1" Valid="1">
        <Description Translatable="1">Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).</Description>
        <Group>Framework</Group>
        <SubGroup>Frontend::Customer</SubGroup>
        <Setting>
            <Option SelectedID="1">
                <Item Key="0" Translatable="1">No</Item>
                <Item Key="1" Translatable="1">Yes</Item>
            </Option>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Fetchmail::Bin" Required="0" Valid="0">
        <Description Translatable="1">Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.</Description>
        <Group>Framework</Group>
        <SubGroup>Core::Fetchmail</SubGroup>
        <Setting>
            <String Regex="[/|\w]+fetchmail$" Check="File">/usr/bin/fetchmail</String>
        </Setting>
    </ConfigItem>

</otrs_config>
