-- ----------------------------------------------------------
--  driver: mssql
-- ----------------------------------------------------------
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('valid', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid-temporarily', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table users
-- ----------------------------------------------------------
INSERT INTO users (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Admin', 'OTRS', 'root@localhost', 'roK20XGbWEsSM', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('users', 'Group for default access.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('admin', 'Group of all administrators.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('stats', 'Group for statistics access.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 2, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 3, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_type
-- ----------------------------------------------------------
INSERT INTO link_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Normal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_type
-- ----------------------------------------------------------
INSERT INTO link_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ParentChild', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_state
-- ----------------------------------------------------------
INSERT INTO link_state (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Valid', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table link_state
-- ----------------------------------------------------------
INSERT INTO link_state (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Temporary', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'All new state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'All open state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('closed', 'All closed state types (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'All ''pending reminder'' state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto', 'All ''pending auto *'' state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'All ''removed'' state types (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('merged', 'State type for merged tickets (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'New ticket created by customer.', 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('closed successful', 'Ticket is closed successful.', 3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('closed unsuccessful', 'Ticket is closed unsuccessful.', 3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'Open tickets.', 2, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'Customer removed ticket.', 6, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'Ticket is pending for agent reminder.', 4, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto close+', 'Ticket is pending for automatic close.', 5, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto close-', 'Ticket is pending for automatic close.', 5, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('merged', 'State for merged tickets.', 7, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table salutation
-- ----------------------------------------------------------
INSERT INTO salutation (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>,

Thank you for your request.

', 'text/plain; charset=utf-8', 'Standard Salutation.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table signature
-- ----------------------------------------------------------
INSERT INTO signature (name, text, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (en)', '
Your Ticket-Team

 <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--', 'text/plain; charset=utf-8', 'Standard Signature.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table system_address
-- ----------------------------------------------------------
INSERT INTO system_address (value0, value1, comments, valid_id, queue_id, create_by, create_time, change_by, change_time)
    VALUES
    ('otrs@localhost', 'OTRS System', 'Standard Address.', 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('possible', 'Follow-ups for closed tickets are possible. Ticket will be reopened.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('reject', 'Follow-ups for closed tickets are not possible. No new ticket will be created.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new ticket', 'Follow-ups for closed tickets are not possible. A new ticket will be created..', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Postmaster', 1, 1, 1, 1, 1, 1, 0, 'Postmaster queue.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Raw', 1, 1, 1, 1, 1, 1, 0, 'All default incoming tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Junk', 1, 1, 1, 1, 1, 1, 0, 'All junk tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, 1, 1, 1, 1, 0, 'All misc tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table standard_template
-- ----------------------------------------------------------
INSERT INTO standard_template (name, text, content_type, template_type, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('empty answer', '', 'text/plain; charset=utf-8', 'Answer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table standard_template
-- ----------------------------------------------------------
INSERT INTO standard_template (name, text, content_type, template_type, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('test answer', 'Some test answer to show how a standard template can be used.', 'text/plain; charset=utf-8', 'Answer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_template
-- ----------------------------------------------------------
INSERT INTO queue_standard_template (queue_id, standard_template_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply', 'Automatic reply which will be sent out after a new ticket has been created.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reject', 'Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto follow up', 'Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply/new ticket', 'Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto remove', 'Auto remove will be sent out after a customer removed the request.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'default reply (after new ticket has been created)', 'This is a demo text which is send to every inquiry.
It could contain something like:

Thanks for your email. A new ticket has been created.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your email will be answered by a human ASAP

Have fun with OTRS! :-)

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 'default reject (after follow-up and rejected of a closed ticket)', 'Your previous ticket is closed.

-- Your follow-up has been rejected. --

Please create a new ticket.

Your OTRS Team
', 'Your email has been rejected! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 'default follow-up (after a ticket follow-up has been added)', 'Thanks for your follow-up email

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your email will be answered by a human ASAP.

Have fun with OTRS!

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, content_type, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 'default reject/new ticket created (after closed follow-up with new ticket creation)', 'Your previous ticket is closed.

-- A new ticket has been created for you. --

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your email will be answered by a human ASAP.

Have fun with OTRS!

Your OTRS Team
', 'New ticket has been created! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'text/plain', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_type
-- ----------------------------------------------------------
INSERT INTO ticket_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unclassified', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('1 very low', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('2 low', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('3 normal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('4 high', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('5 very high', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('unlock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('tmp_lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('NewTicket', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('FollowUp', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoReject', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoReply', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoFollowUp', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Forward', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Bounce', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAnswer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAgentNotification', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendCustomerNotification', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EmailAgent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EmailCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PhoneCallAgent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PhoneCallCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('AddNote', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Move', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unlock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Remove', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TimeAccounting', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('CustomerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PriorityUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('OwnerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('LoopProtection', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SetPendingTime', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('StateUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketDynamicFieldUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('WebRequestCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketLinkAdd', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketLinkDelete', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SystemRequest', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Merged', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ResponsibleUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Subscribe', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unsubscribe', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TypeUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ServiceUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SLAUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ArchiveFlagUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationSolutionTimeStop', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationResponseTimeStart', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationUpdateTimeStart', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationSolutionTimeStart', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationResponseTimeNotifyBefore', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationUpdateTimeNotifyBefore', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationSolutionTimeNotifyBefore', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationResponseTimeStop', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EscalationUpdateTimeStop', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TitleUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-external', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-internal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-notification-ext', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-notification-int', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('phone', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('fax', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('sms', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('webrequest', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-internal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-external', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-report', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('agent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('customer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket
-- ----------------------------------------------------------
INSERT INTO ticket (tn, queue_id, ticket_lock_id, user_id, responsible_user_id, ticket_priority_id, ticket_state_id, title, create_time_unix, timeout, until_time, escalation_time, escalation_response_time, escalation_update_time, escalation_solution_time, create_by, create_time, change_by, change_time)
    VALUES
    ('2015071510123456', 2, 1, 1, 1, 3, 1, 'Welcome to OTRS!', 1436949030, 0, 0, 0, 0, 0, 0, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article
-- ----------------------------------------------------------
INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_to, a_subject, a_body, a_message_id, incoming_time, content_path, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 3, 'OTRS Feedback <marketing@otrs.com>', 'Your OTRS System <otrs@localhost>', 'Welcome to OTRS!', 'Welcome to OTRS!

Thank you for installing OTRS, the world’s most popular service management software available in 34 languages and used by 150,000 users worldwide.

You can find updates and patches for OTRS Free at
https://www.otrs.com/download-open-source-help-desk-software-otrs-free/.

Please be aware that we do not offer official vendor support for OTRS Free. In case of questions, please use our:

- online documentation available at http://otrs.github.io/doc/
- mailing lists available at http://lists.otrs.org/
- webinars at https://www.otrs.com/category/webinar/

To meet higher business requirements, we recommend to use the OTRS Business Solution™, that offers

- exclusive business features like chat, integration of data from external databases etc.
- included professional updates & services
- implementation and configuration by our experts

Find more information about it at https://www.otrs.com/solutions/.

Best regards and ((enjoy)) OTRS,

Your OTRS Group
', '<007@localhost>', 1436949030, '2015/07/15', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_plain
-- ----------------------------------------------------------
INSERT INTO article_plain (article_id, body, create_by, create_time, change_by, change_time)
    VALUES
    (1, 'From: OTRS Feedback <marketing@otrs.com>
To: Your OTRS System <otrs@localhost>
Subject: Welcome to OTRS!
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit

Welcome to OTRS!

Thank you for installing OTRS, the world’s most popular service management software available in 34 languages and used by 150,000 users worldwide.

You can find updates and patches for OTRS Free at
https://www.otrs.com/download-open-source-help-desk-software-otrs-free/.

Please be aware that we do not offer official vendor support for OTRS Free. In case of questions, please use our:

- online documentation available at http://otrs.github.io/doc/
- mailing lists available at http://lists.otrs.org/
- webinars at https://www.otrs.com/category/webinar/

To meet higher business requirements, we recommend to use the OTRS Business Solution™, that offers

- exclusive business features like chat, integration of data from external databases etc.
- included professional updates & services
- implementation and configuration by our experts

Find more information about it at https://www.otrs.com/solutions/.

Best regards and ((enjoy)) OTRS,

Your OTRS Group
', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history
-- ----------------------------------------------------------
INSERT INTO ticket_history (name, history_type_id, ticket_id, type_id, article_id, priority_id, owner_id, state_id, queue_id, create_by, create_time, change_by, change_time)
    VALUES
    ('New Ticket [2015071510123456] created.', 1, 1, 1, 1, 3, 1, 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket create notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'VisibleForAgentTooltip', 'You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Events', 'NotificationNewTicket');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Recipients', 'AgentMyServices');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (1, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket follow-up notification (unlocked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'VisibleForAgentTooltip', 'You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Events', 'NotificationFollowUp');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentWatcher');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Recipients', 'AgentMyServices');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'LockID', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (2, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket follow-up notification (locked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'VisibleForAgentTooltip', 'You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Events', 'NotificationFollowUp');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Recipients', 'AgentWatcher');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'LockID', '2');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'LockID', '3');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (3, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket lock timeout notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'VisibleForAgentTooltip', 'You will receive a notification as soon as a ticket owned by you is automatically unlocked.');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'Events', 'NotificationLockTimeout');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (4, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket owner update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (5, 'Events', 'NotificationOwnerUpdate');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (5, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (5, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket responsible update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (6, 'Events', 'NotificationResponsibleUpdate');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (6, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (6, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket new note notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Events', 'NotificationAddNote');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Recipients', 'AgentWatcher');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (7, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket queue update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'VisibleForAgentTooltip', 'You will receive a notification if a ticket is moved into one of your "My Queues".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'Events', 'NotificationMove');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (8, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket pending reminder notification (locked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Events', 'NotificationPendingReminder');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'LockID', '2');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'LockID', '3');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (9, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket pending reminder notification (unlocked)', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Events', 'NotificationPendingReminder');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Recipients', 'AgentOwner');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Recipients', 'AgentResponsible');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'LockID', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (10, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket escalation notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Events', 'NotificationEscalation');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Recipients', 'AgentWritePermissions');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (11, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket escalation warning notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Events', 'NotificationEscalationNotifyBefore');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Recipients', 'AgentMyQueues');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Recipients', 'AgentWritePermissions');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'OncePerDay', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (12, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event
-- ----------------------------------------------------------
INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('Ticket service update notification', 1, '', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'VisibleForAgent', '1');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'VisibleForAgentTooltip', 'You will receive a notification if a ticket''s service is changed to one of your "My Services".');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'Events', 'NotificationServiceUpdate');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'Recipients', 'AgentMyServices');
-- ----------------------------------------------------------
--  insert into table notification_event_item
-- ----------------------------------------------------------
INSERT INTO notification_event_item (notification_id, event_key, event_value)
    VALUES
    (13, 'Transports', 'Email');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'en', 'Ticket Created: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has been created in queue <OTRS_TICKET_Queue>.

<OTRS_CUSTOMER_REALNAME> wrote:
<OTRS_CUSTOMER_Body[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'en', 'Unlocked Ticket Follow-Up: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the unlocked ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] received a follow-up.

<OTRS_CUSTOMER_REALNAME> wrote:
<OTRS_CUSTOMER_Body[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'en', 'Locked Ticket Follow-Up: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the locked ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] received a follow-up.

<OTRS_CUSTOMER_REALNAME> wrote:
<OTRS_CUSTOMER_Body[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'en', 'Ticket Lock Timeout: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has reached its lock timeout period and is now unlocked.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'en', 'Ticket Owner Update to <OTRS_OWNER_UserFullname>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the owner of ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has been updated to <OTRS_TICKET_OWNER_UserFullname> by <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'en', 'Ticket Responsible Update to <OTRS_RESPONSIBLE_UserFullname>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the responsible agent of ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has been updated to <OTRS_TICKET_RESPONSIBLE_UserFullname> by <OTRS_CURRENT_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'en', 'Ticket Note: <OTRS_AGENT_SUBJECT[24]>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

<OTRS_CURRENT_UserFullname> wrote:
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'en', 'Ticket Queue Update to <OTRS_TICKET_Queue>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has been updated to queue <OTRS_TICKET_Queue>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'en', 'Locked Ticket Pending Reminder Time Reached: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the pending reminder time of the locked ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has been reached.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'en', 'Unlocked Ticket Pending Reminder Time Reached: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the pending reminder time of the unlocked ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has been reached.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'en', 'Ticket Escalation! <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] is escalated!

Escalated at: <OTRS_TICKET_EscalationDestinationDate>
Escalated since: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'en', 'Ticket Escalation Warning! <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] will escalate!

Escalation at: <OTRS_TICKET_EscalationDestinationDate>
Escalation in: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'en', 'Ticket Service Update to <OTRS_TICKET_Service>: <OTRS_TICKET_Title>', 'Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,

the service of ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] has been updated to <OTRS_TICKET_Service>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (1, 'text/plain', 'de', 'Ticket erstellt: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wurde in der Queue <OTRS_TICKET_Queue> erstellt.

<OTRS_CUSTOMER_REALNAME> schrieb:
<OTRS_CUSTOMER_Body[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (2, 'text/plain', 'de', 'Nachfrage zum freigegebenen Ticket: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

zum freigegebenen Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] gibt es eine Nachfrage.

<OTRS_CUSTOMER_REALNAME> schrieb:
<OTRS_CUSTOMER_Body[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (3, 'text/plain', 'de', 'Nachfrage zum gesperrten Ticket: <OTRS_CUSTOMER_SUBJECT[24]>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

zum gesperrten Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] gibt es eine Nachfrage.

<OTRS_CUSTOMER_REALNAME> schrieb:
<OTRS_CUSTOMER_Body[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (4, 'text/plain', 'de', 'Ticketsperre aufgehoben: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

die Sperrzeit des Tickets [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] ist abgelaufen. Es ist jetzt freigegeben.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (5, 'text/plain', 'de', 'Änderung des Ticket-Besitzers auf <OTRS_OWNER_UserFullname>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

der Besitzer des Tickets [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wurde von <OTRS_CURRENT_UserFullname> geändert auf <OTRS_TICKET_OWNER_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (6, 'text/plain', 'de', 'Änderung des Ticket-Verantwortlichen auf <OTRS_RESPONSIBLE_UserFullname>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

der Verantwortliche für das Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wurde von <OTRS_CURRENT_UserFullname> geändert auf <OTRS_TICKET_RESPONSIBLE_UserFullname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (7, 'text/plain', 'de', 'Ticket-Notiz: <OTRS_AGENT_SUBJECT[24]>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

<OTRS_CURRENT_UserFullname> schrieb:
<OTRS_AGENT_BODY[30]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (8, 'text/plain', 'de', 'Ticket-Queue geändert zu <OTRS_TICKET_Queue>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wurde in die Queue <OTRS_TICKET_Queue> verschoben.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (9, 'text/plain', 'de', 'Erinnerungszeit des gesperrten Tickets erreicht: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

die Erinnerungszeit für das gesperrte Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wurde erreicht.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (10, 'text/plain', 'de', 'Erinnerungszeit des freigegebenen Tickets erreicht: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

die Erinnerungszeit für das freigegebene Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wurde erreicht.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (11, 'text/plain', 'de', 'Ticket-Eskalation! <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] ist eskaliert!

Eskaliert am: <OTRS_TICKET_EscalationDestinationDate>
Eskaliert seit: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (12, 'text/plain', 'de', 'Ticket-Eskalations-Warnung! <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

das Ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wird bald eskalieren!

Eskalation um: <OTRS_TICKET_EscalationDestinationDate>
Eskalation in: <OTRS_TICKET_EscalationDestinationIn>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>


-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table notification_event_message
-- ----------------------------------------------------------
INSERT INTO notification_event_message (notification_id, content_type, language, subject, text)
    VALUES
    (13, 'text/plain', 'de', 'Ticket-Service aktualisiert zu <OTRS_TICKET_Service>: <OTRS_TICKET_Title>', 'Hallo <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> <OTRS_NOTIFICATION_RECIPIENT_UserLastname>,

der Service des Tickets [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] wurde geändert zu <OTRS_TICKET_Service>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

-- <OTRS_CONFIG_NotificationSenderName>');
-- ----------------------------------------------------------
--  insert into table dynamic_field
-- ----------------------------------------------------------
INSERT INTO dynamic_field (internal_field, name, label, field_order, field_type, object_type, config, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 'ProcessManagementProcessID', 'Process', 1, 'ProcessID', 'Ticket', '---
DefaultValue: ''''
', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table dynamic_field
-- ----------------------------------------------------------
INSERT INTO dynamic_field (internal_field, name, label, field_order, field_type, object_type, config, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 'ProcessManagementActivityID', 'Activity', 1, 'ActivityID', 'Ticket', '---
DefaultValue: ''''
', 1, 1, current_timestamp, 1, current_timestamp);
