---
Activities:
  A1:
    ActivityDialogs:
    - AD1
    ChangeTime: 2014-02-13 13:25:02
    Config:
      ActivityDialog:
        '1': AD1
    CreateTime: 2014-02-13 13:25:02
    EntityID: A1
    ID: '1'
    Name: Recording RMA request
  A10:
    ActivityDialogs:
    - AD18
    ChangeTime: 2014-02-13 13:30:31
    Config:
      ActivityDialog:
        '1': AD18
    CreateTime: 2014-02-13 13:30:31
    EntityID: A10
    ID: '10'
    Name: Shipping to Customer
  A11:
    ActivityDialogs:
    - AD19
    ChangeTime: 2014-02-13 13:31:20
    Config:
      ActivityDialog:
        '1': AD19
    CreateTime: 2014-02-13 13:31:20
    EntityID: A11
    ID: '11'
    Name: Invoice
  A12:
    ActivityDialogs: []
    ChangeTime: 2014-02-13 13:31:39
    Config: {}
    CreateTime: 2014-02-13 13:31:39
    EntityID: A12
    ID: '12'
    Name: End Process
  A2:
    ActivityDialogs:
    - AD2
    - AD3
    ChangeTime: 2014-02-13 13:25:34
    Config:
      ActivityDialog:
        '1': AD2
        '2': AD3
    CreateTime: 2014-02-13 13:25:34
    EntityID: A2
    ID: '2'
    Name: CheckRMAShipment
  A3:
    ActivityDialogs:
    - AD4
    - AD5
    ChangeTime: 2014-02-13 13:26:22
    Config:
      ActivityDialog:
        '1': AD4
        '2': AD5
    CreateTime: 2014-02-13 13:26:22
    EntityID: A3
    ID: '3'
    Name: Assign To Service Queue
  A4:
    ActivityDialogs:
    - AD6
    - AD7
    ChangeTime: 2014-02-13 13:26:54
    Config:
      ActivityDialog:
        '1': AD6
        '2': AD7
    CreateTime: 2014-02-13 13:26:54
    EntityID: A4
    ID: '4'
    Name: CheckFailure CheckWarranty
  A5:
    ActivityDialogs:
    - AD8
    - AD10
    - AD9
    ChangeTime: 2014-02-13 15:16:00
    Config:
      ActivityDialog:
        '1': AD8
        '2': AD10
        '3': AD9
    CreateTime: 2014-02-13 13:27:21
    EntityID: A5
    ID: '5'
    Name: Create and Ship Quotation
  A6:
    ActivityDialogs:
    - AD11
    - AD12
    - AD13
    - AD14
    - AD7
    ChangeTime: 2014-02-13 13:28:35
    Config:
      ActivityDialog:
        '1': AD11
        '2': AD12
        '3': AD13
        '4': AD14
        '5': AD7
    CreateTime: 2014-02-13 13:28:35
    EntityID: A6
    ID: '6'
    Name: Repair
  A7:
    ActivityDialogs:
    - AD15
    ChangeTime: 2014-02-13 13:29:12
    Config:
      ActivityDialog:
        '1': AD15
    CreateTime: 2014-02-13 13:29:12
    EntityID: A7
    ID: '7'
    Name: Order Spare Part
  A8:
    ActivityDialogs:
    - AD16
    ChangeTime: 2014-02-13 13:29:39
    Config:
      ActivityDialog:
        '1': AD16
    CreateTime: 2014-02-13 13:29:39
    EntityID: A8
    ID: '8'
    Name: Waiting for Spare Part Delivery
  A9:
    ActivityDialogs:
    - AD17
    ChangeTime: 2014-02-13 13:30:09
    Config:
      ActivityDialog:
        '1': AD17
    CreateTime: 2014-02-13 13:30:09
    EntityID: A9
    ID: '9'
    Name: Gernerate Order in ebootis
ActivityDialogs:
  AD1:
    ChangeTime: 2014-02-13 17:13:58
    Config:
      DescriptionLong: ''
      DescriptionShort: Recording RMA request
      FieldOrder:
      - CustomerID
      - DynamicField_AdditionalContactInformation
      - Article
      - DynamicField_ModelDescription
      - DynamicField_SerialNumber
      - DynamicField_eAUF
      - DynamicField_ePRO
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        Article:
          Config:
            ArticleType: phone
          DefaultValue: ''
          DescriptionLong: Insert RMA Information
          DescriptionShort: Insert RMA Information
          Display: '2'
        CustomerID:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_AdditionalContactInformation:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        DynamicField_CustomerInformationStatus:
          DefaultValue: waiting for incoming goods
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_ModelDescription:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_RMAProcessState:
          DefaultValue: RMA request recorded
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_SerialNumber:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_eAUF:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_ePRO:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
      Interface:
      - AgentInterface
      - CustomerInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: Request RMA
    CreateTime: 2014-02-13 10:59:15
    EntityID: AD1
    ID: '1'
    Name: Recording RMA request
  AD10:
    ChangeTime: 2014-02-13 15:16:28
    Config:
      DescriptionLong: ''
      DescriptionShort: quotation ordered
      FieldOrder:
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        DynamicField_CustomerInformationStatus:
          DefaultValue: quotation ordered
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAProcessState:
          DefaultValue: quotation ordered
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:18:40
    EntityID: AD10
    ID: '10'
    Name: quotation ordered
  AD11:
    ChangeTime: 2014-02-13 11:20:47
    Config:
      DescriptionLong: ''
      DescriptionShort: repair information
      FieldOrder:
      - Article
      Fields:
        Article:
          Config:
            ArticleType: note-internal
          DefaultValue: ''
          DescriptionLong: insert repair information
          DescriptionShort: repair information
          Display: '1'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:20:47
    EntityID: AD11
    ID: '11'
    Name: repair information
  AD12:
    ChangeTime: 2014-02-13 11:25:25
    Config:
      DescriptionLong: ''
      DescriptionShort: order spare part
      FieldOrder:
      - Article
      - DynamicField_RMAProcessState
      Fields:
        Article:
          Config:
            ArticleType: note-internal
          DefaultValue: ''
          DescriptionLong: needed spare parts
          DescriptionShort: needed spare parts
          Display: '1'
        DynamicField_RMAProcessState:
          DefaultValue: spare parts needed
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:23:55
    EntityID: AD12
    ID: '12'
    Name: order spare part
  AD13:
    ChangeTime: 2014-02-13 11:26:39
    Config:
      DescriptionLong: ''
      DescriptionShort: repaired
      FieldOrder:
      - DynamicField_RMAProcessState
      Fields:
        DynamicField_RMAProcessState:
          DefaultValue: repaired
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:26:39
    EntityID: AD13
    ID: '13'
    Name: repaired
  AD14:
    ChangeTime: 2014-02-13 11:27:48
    Config:
      DescriptionLong: ''
      DescriptionShort: repair not possible
      FieldOrder:
      - Article
      - DynamicField_RMAProcessState
      Fields:
        Article:
          Config:
            ArticleType: note-internal
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        DynamicField_RMAProcessState:
          DefaultValue: repair not possible
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:27:48
    EntityID: AD14
    ID: '14'
    Name: repair not possible
  AD15:
    ChangeTime: 2014-02-13 11:33:29
    Config:
      DescriptionLong: ''
      DescriptionShort: ordered spare parts
      FieldOrder:
      - DynamicField_eSBE
      - DynamicField_eSBEOrderDate
      - DynamicField_eSBEDeliveryDate
      - DynamicField_RMAProcessState
      Fields:
        DynamicField_RMAProcessState:
          DefaultValue: spare parts ordered
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_eSBE:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_eSBEDeliveryDate:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        DynamicField_eSBEOrderDate:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:33:29
    EntityID: AD15
    ID: '15'
    Name: ordered spare parts
  AD16:
    ChangeTime: 2014-02-13 11:35:27
    Config:
      DescriptionLong: ''
      DescriptionShort: spare part shipment received
      FieldOrder:
      - DynamicField_eSBEDeliveryDate
      - DynamicField_RMAProcessState
      Fields:
        DynamicField_RMAProcessState:
          DefaultValue: spare parts received
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_eSBEDeliveryDate:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:34:29
    EntityID: AD16
    ID: '16'
    Name: spare part shipment received
  AD17:
    ChangeTime: 2014-02-13 11:36:25
    Config:
      DescriptionLong: ''
      DescriptionShort: ebootis order created
      FieldOrder:
      - DynamicField_eSERV
      - DynamicField_RMAProcessState
      Fields:
        DynamicField_RMAProcessState:
          DefaultValue: ebootis order created
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_eSERV:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:36:25
    EntityID: AD17
    ID: '17'
    Name: ebootis order created
  AD18:
    ChangeTime: 2014-02-13 15:18:51
    Config:
      DescriptionLong: ''
      DescriptionShort: Part sent to Customer
      FieldOrder:
      - DynamicField_IncomingShippingNumber
      - DynamicField_OutgoingShippingNumber
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        DynamicField_CustomerInformationStatus:
          DefaultValue: shipped
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_IncomingShippingNumber:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        DynamicField_OutgoingShippingNumber:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        DynamicField_RMAProcessState:
          DefaultValue: Part sent to Customer
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:37:26
    EntityID: AD18
    ID: '18'
    Name: Part sent to Customer
  AD19:
    ChangeTime: 2014-02-13 11:38:14
    Config:
      DescriptionLong: ''
      DescriptionShort: invoice created
      FieldOrder:
      - DynamicField_RMAProcessState
      Fields:
        DynamicField_RMAProcessState:
          DefaultValue: invoice created
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:38:14
    EntityID: AD19
    ID: '19'
    Name: invoice created
  AD2:
    ChangeTime: 2014-02-13 15:09:52
    Config:
      DescriptionLong: ''
      DescriptionShort: shipment received
      FieldOrder:
      - DynamicField_RMAShipmentIncoming
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        DynamicField_CustomerInformationStatus:
          DefaultValue: RMA shipment received
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAProcessState:
          DefaultValue: RMA shipment received
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAShipmentIncoming:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:01:42
    EntityID: AD2
    ID: '2'
    Name: shipment received
  AD3:
    ChangeTime: 2014-02-13 15:10:37
    Config:
      DescriptionLong: ''
      DescriptionShort: shipment received damaged
      FieldOrder:
      - DynamicField_RMAShipmentIncoming
      - Article
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        Article:
          Config:
            ArticleType: note-external
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_CustomerInformationStatus:
          DefaultValue: RMA shipment damaged
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAProcessState:
          DefaultValue: RMA shipment damaged
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAShipmentIncoming:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:02:43
    EntityID: AD3
    ID: '3'
    Name: shipment received damaged
  AD4:
    ChangeTime: 2014-02-13 15:59:22
    Config:
      DescriptionLong: ''
      DescriptionShort: Assign to Service IT
      FieldOrder:
      - Priority
      - DynamicField_RMAProcessState
      Fields:
        DynamicField_RMAProcessState:
          DefaultValue: analysis
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        Priority:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
      Interface:
      - AgentInterface
      Permission: rw
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: Assign to Service IT
    CreateTime: 2014-02-13 11:04:05
    EntityID: AD4
    ID: '4'
    Name: Assign to Service IT
  AD5:
    ChangeTime: 2014-02-13 16:00:31
    Config:
      DescriptionLong: ''
      DescriptionShort: Assign to Service Technic
      FieldOrder:
      - Priority
      - DynamicField_RMAProcessState
      Fields:
        DynamicField_RMAProcessState:
          DefaultValue: analysis
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        Priority:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
      Interface:
      - AgentInterface
      Permission: rw
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: Assign to Service Technic
    CreateTime: 2014-02-13 11:06:06
    EntityID: AD5
    ID: '5'
    Name: Assign to Service Technic
  AD6:
    ChangeTime: 2014-02-13 15:11:28
    Config:
      DescriptionLong: ''
      DescriptionShort: start repair
      FieldOrder:
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        DynamicField_CustomerInformationStatus:
          DefaultValue: in repair
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAProcessState:
          DefaultValue: in repair
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: Start repair
    CreateTime: 2014-02-13 11:07:25
    EntityID: AD6
    ID: '6'
    Name: start repair
  AD7:
    ChangeTime: 2014-02-13 15:12:06
    Config:
      DescriptionLong: ''
      DescriptionShort: no warranty, return to Service Admin
      FieldOrder:
      - Article
      - DynamicField_CustomerInformationStatus
      Fields:
        Article:
          Config:
            ArticleType: note-internal
          DefaultValue: ''
          DescriptionLong: please insert spare parts
          DescriptionShort: spare parts
          Display: '1'
        DynamicField_CustomerInformationStatus:
          DefaultValue: analysis
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: '0'
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:09:18
    EntityID: AD7
    ID: '7'
    Name: no warranty, return to Service Admin
  AD8:
    ChangeTime: 2014-02-13 15:13:59
    Config:
      DescriptionLong: ''
      DescriptionShort: quotation sent
      FieldOrder:
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        DynamicField_CustomerInformationStatus:
          DefaultValue: waiting for customer reply
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAProcessState:
          DefaultValue: quotation sent
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:14:00
    EntityID: AD8
    ID: '8'
    Name: quotation sent
  AD9:
    ChangeTime: 2014-02-13 15:16:50
    Config:
      DescriptionLong: ''
      DescriptionShort: customer rejects quoation
      FieldOrder:
      - DynamicField_RMAProcessState
      - DynamicField_CustomerInformationStatus
      Fields:
        DynamicField_CustomerInformationStatus:
          DefaultValue: customer rejects quotation
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        DynamicField_RMAProcessState:
          DefaultValue: customer rejects quotation
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      Permission: ''
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: ''
    CreateTime: 2014-02-13 11:15:19
    EntityID: AD9
    ID: '9'
    Name: customer rejects quoation
Process:
  Activities:
  - A1
  - A10
  - A11
  - A12
  - A2
  - A3
  - A4
  - A5
  - A6
  - A7
  - A8
  - A9
  ChangeTime: 2014-02-13 17:32:35
  Config:
    Description: Inhouse repair
    Path:
      A1:
        T19:
          ActivityEntityID: A2
          TransitionAction:
          - TA9
      A10:
        T17:
          ActivityEntityID: A11
          TransitionAction:
          - TA5
      A11:
        T18:
          ActivityEntityID: A12
          TransitionAction:
          - TA8
      A12: {}
      A2:
        T1:
          ActivityEntityID: A3
          TransitionAction:
          - TA2
        T2:
          ActivityEntityID: A3
          TransitionAction:
          - TA2
      A3:
        T3:
          ActivityEntityID: A4
          TransitionAction:
          - TA3
        T4:
          ActivityEntityID: A4
          TransitionAction:
          - TA4
      A4:
        T13:
          ActivityEntityID: A5
          TransitionAction:
          - TA5
        T5:
          ActivityEntityID: A6
      A5:
        T8:
          ActivityEntityID: A12
          TransitionAction:
          - TA7
        T9:
          ActivityEntityID: A3
          TransitionAction:
          - TA2
      A6:
        T10:
          ActivityEntityID: A7
          TransitionAction:
          - TA5
        T11:
          ActivityEntityID: A9
          TransitionAction:
          - TA5
        T12:
          ActivityEntityID: A5
          TransitionAction:
          - TA2
        T13:
          ActivityEntityID: A5
          TransitionAction:
          - TA5
      A7:
        T14:
          ActivityEntityID: A8
      A8:
        T15:
          ActivityEntityID: A3
          TransitionAction:
          - TA2
      A9:
        T16:
          ActivityEntityID: A10
          TransitionAction:
          - TA1
    StartActivity: A1
    StartActivityDialog: AD1
  CreateTime: 2014-02-13 10:50:14
  EntityID: P1
  ID: '1'
  Layout:
    A1:
      left: '196'
      top: '85.2666625976562'
    A10:
      left: '1037'
      top: '633'
    A11:
      left: '348'
      top: '621'
    A12:
      left: '58'
      top: '446'
    A2:
      left: '433'
      top: '0'
    A3:
      left: '833'
      top: '62'
    A4:
      left: '1162'
      top: '19'
    A5:
      left: '882'
      top: '503'
    A6:
      left: '1194'
      top: '218'
    A7:
      left: '684'
      top: '342'
    A8:
      left: '404'
      top: '343'
    A9:
      left: '1168'
      top: '480'
  Name: Inhouse repair
  State: Active
  StateEntityID: S1
  TransitionActions:
  - TA9
  - TA5
  - TA8
  - TA2
  - TA2
  - TA3
  - TA4
  - TA5
  - TA7
  - TA2
  - TA5
  - TA5
  - TA2
  - TA5
  - TA2
  - TA1
  Transitions:
  - T19
  - T17
  - T18
  - T1
  - T2
  - T3
  - T4
  - T13
  - T5
  - T8
  - T9
  - T10
  - T11
  - T12
  - T13
  - T14
  - T15
  - T16
TransitionActions:
  TA1:
    ChangeTime: 2014-02-13 13:14:47
    Config:
      Config:
        QueueID: '4'
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
    CreateTime: 2014-02-13 13:09:00
    EntityID: TA1
    ID: '1'
    Name: Set Queue Logistik
  TA2:
    ChangeTime: 2014-02-13 13:14:40
    Config:
      Config:
        QueueID: '1'
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
    CreateTime: 2014-02-13 13:09:24
    EntityID: TA2
    ID: '2'
    Name: Set Queue Service
  TA3:
    ChangeTime: 2014-02-13 13:14:18
    Config:
      Config:
        QueueID: '7'
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
    CreateTime: 2014-02-13 13:12:32
    EntityID: TA3
    ID: '3'
    Name: Set Queue Service::IT
  TA4:
    ChangeTime: 2014-02-13 13:15:14
    Config:
      Config:
        QueueID: '8'
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
    CreateTime: 2014-02-13 13:15:14
    EntityID: TA4
    ID: '4'
    Name: Set Queue Service::Technik
  TA5:
    ChangeTime: 2014-02-13 13:16:49
    Config:
      Config:
        QueueID: '5'
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
    CreateTime: 2014-02-13 13:16:49
    EntityID: TA5
    ID: '5'
    Name: Set Queue Service::Admin
  TA7:
    ChangeTime: 2014-02-13 13:20:48
    Config:
      Config:
        StateID: '3'
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketStateSet
    CreateTime: 2014-02-13 13:20:48
    EntityID: TA7
    ID: '7'
    Name: Ticket State closed unsuccessful
  TA8:
    ChangeTime: 2014-02-13 13:23:24
    Config:
      Config:
        StateID: '2'
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketStateSet
    CreateTime: 2014-02-13 13:23:24
    EntityID: TA8
    ID: '8'
    Name: Ticket State closed successful
  TA9:
    ChangeTime: 2014-02-13 14:36:38
    Config:
      Config:
        Type: RMA
      Module: Kernel::System::ProcessManagement::TransitionAction::TicketTypeSet
    CreateTime: 2014-02-13 14:36:38
    EntityID: TA9
    ID: '9'
    Name: Ticket Type set RMA
Transitions:
  T1:
    ChangeTime: 2014-02-13 11:55:46
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: RMA shipment received
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 11:55:46
    EntityID: T1
    ID: '1'
    Name: shipment received
  T10:
    ChangeTime: 2014-02-13 12:01:15
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: spare parts needed
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:01:15
    EntityID: T10
    ID: '10'
    Name: spare parts needed
  T11:
    ChangeTime: 2014-02-13 12:01:38
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: repaired
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:01:38
    EntityID: T11
    ID: '11'
    Name: repaired
  T12:
    ChangeTime: 2014-02-13 12:01:55
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: repair not possible
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:01:55
    EntityID: T12
    ID: '12'
    Name: repair not possible
  T13:
    ChangeTime: 2014-02-13 12:02:17
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: no warranty
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:02:17
    EntityID: T13
    ID: '13'
    Name: create quotation
  T14:
    ChangeTime: 2014-02-13 12:02:44
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: spare parts ordered
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:02:44
    EntityID: T14
    ID: '14'
    Name: spare parts ordered
  T15:
    ChangeTime: 2014-02-13 12:03:02
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: spare parts received
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:03:02
    EntityID: T15
    ID: '15'
    Name: spare parts received
  T16:
    ChangeTime: 2014-02-13 12:03:20
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: ebootis order created
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:03:20
    EntityID: T16
    ID: '16'
    Name: ebootis order created
  T17:
    ChangeTime: 2014-02-13 15:47:49
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: Part sent to Customer
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:03:42
    EntityID: T17
    ID: '17'
    Name: part sent
  T18:
    ChangeTime: 2014-02-13 15:50:38
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: invoice created
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:04:01
    EntityID: T18
    ID: '18'
    Name: invoice created
  T19:
    ChangeTime: 2014-02-13 13:39:31
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: RMA request recorded
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 13:39:31
    EntityID: T19
    ID: '19'
    Name: RMA request recorded
  T2:
    ChangeTime: 2014-02-13 11:56:14
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: shipment received damaged
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 11:56:14
    EntityID: T2
    ID: '2'
    Name: shipment received damaged
  T3:
    ChangeTime: 2014-02-13 15:36:33
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: analysis
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 11:56:42
    EntityID: T3
    ID: '3'
    Name: assigned to Service IT
  T4:
    ChangeTime: 2014-02-13 15:36:49
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: analysis
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 11:57:05
    EntityID: T4
    ID: '4'
    Name: assigned to Service Technic
  T5:
    ChangeTime: 2014-02-13 13:57:34
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: in repair
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 11:57:34
    EntityID: T5
    ID: '5'
    Name: start repair
  T8:
    ChangeTime: 2014-02-13 12:00:18
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: customer rejects quotation
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:00:18
    EntityID: T8
    ID: '8'
    Name: customer rejects quotation
  T9:
    ChangeTime: 2014-02-13 12:00:36
    Config:
      Condition:
        '1':
          Fields:
            DynamicField_RMAProcessState:
              Match: quotation ordered
              Type: String
          Type: and
      ConditionLinking: and
    CreateTime: 2014-02-13 12:00:36
    EntityID: T9
    ID: '9'
    Name: quotation ordered

