OTRS 1.3 - Manual
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# Chapter 15. Generic-Agent

The Generic-Agent (bin/GenericAgent.pl) is a command line program (executed by cron) wich can do some actions (like move, add note, set state, set owner) on tickets.

Note: It's also possible to write own generic agent modules to do some actions (see chapter "Writing OTRS Modules" for examples).

# Web-Interface (preferred)

OTRS 1.3 or higher comes with an web interface to configure jobs for the generic agent.

Admin - GenericAgent Job-Overview

Admin - GenericAgent Job-Edit

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Default cronjobs |  | Config File (optional)