# OTRS 1.3 - Manual

&authorgroup;

Sandy Beach
2004
2001-2004
Martin Edenhofer and Stefan Wintermeyer
2004-09-20

The copyright holders make no representation about the suitability of this document for any purpose. It is provided as is without expressed or implied warranty.

&preamble;

&install; &install-cli; &install-win32; &win32-step-by-step;

&basics-about-tt;

&first-steps;

&ticket-topics;

&notification;

&auto-response;

&receiving-email;

&sending-email;

&user;

&customer;

&ldap;

&permission;

&config-file;

&cronjob;

&generic-agent;

&language-translation;

&dtl;

&state;

&priority;

&multi-hosting;

&performance-tuning;

&faq-system;

&troubleshooting;

&developer-guide;

&developer-guide-custom-modules;

&faq;

&glossary;

&online-resources;

&coreteam;

&credits;

&rfc1297;

&fdl;

&bibliography;