#!/usr/bin/perl -w
# --
# bin/otrs.getTicketThread - to print the whole ticket thread to STDOUT
# Copyright (C) 2001-2003 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: otrs.getTicketThread,v 1.1 2003/03/28 18:52:56 martin Exp $
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
# 
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
# 
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
# --

# use ../ as lib location
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin)."/Kernel/cpan-lib";

use strict;

use vars qw($VERSION);
$VERSION = '$Revision: 1.1 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;

use Kernel::Config;
use Kernel::System::Log;
use Kernel::System::DB;
use Kernel::System::Ticket;
use Kernel::System::User;

# --
# common objects
# --
my %CommonObject = ();
$CommonObject{ConfigObject} = Kernel::Config->new();
$CommonObject{LogObject} = Kernel::System::Log->new(
    LogPrefix => 'OTRS-getTicketThread',
    %CommonObject,
);
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);
$CommonObject{UserObject} = Kernel::System::User->new(%CommonObject);

my $TicketID = shift || die 'Got no ARG[0]';
my %Ticket = $CommonObject{TicketObject}->GetTicket(TicketID => $TicketID);
if (!%Ticket) {
    exit 1;
}
print "=====================================================================\n";
foreach (qw(TicketNumber TicketID Created Queue State Priority Lock CustomerID CustomerUserID)) {
    print "$_: $Ticket{$_}\n" if ($Ticket{$_});
}
print "---------------------------------------------------------------------\n";

my @Index = $CommonObject{TicketObject}->GetArticleIndex(TicketID => $TicketID);

foreach (@Index) {
    my %Article = $CommonObject{TicketObject}->GetArticle(ArticleID => $_);
    foreach (qw(From To Cc Subject ReplyTo InReplyTo Created SenderType )) {
        print "$_: $Article{$_}\n" if ($Article{$_});
    }
    print "Body:\n";
    print "$Article{Body}\n";
    print "---------------------------------------------------------------------\n";
} 
