# --
# AdminQueueForm.dtl - provides HTML form for AdminQueue
# Copyright (C) 2001-2004 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AdminQueueForm.dtl,v 1.18.2.1 2004/03/29 13:12:19 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="2">
<tr>
  <td align="left" colspan="2" class="table0">
    <b>$Env{"Box0"}$Text{"Queue Management"}$Env{"Box1"}</b>
  </td>
</tr>
<tr align="center" valign="top">
  <td width="30%" class="table1">
    $Text{"Change"}:
    <br>
    <form action="$Env{"CGIHandle"}" method="post">
    <input type="hidden" name="Action" value="$Env{"Action"}">
    <input type="hidden" name="Subaction" value="Change">
    $Data{"QueueLongOption"}
    <br>
    <input class="button" type="submit" value="$Text{"change"}">
    </form>
  </td> 
  <td width="70%" class="table1">
# --
# check subaction
# --
<dtl set $Data{"Headline"} = "Add">
<dtl if ($Data{"Subaction"} eq "Change") { $Data{"Headline"} = "Update"; }>
# check add link
<dtl if ($Data{"Subaction"} eq "Change") { $Data{"AddLink"} = "(Click here to add)"; }>
# --
    $Text{"$Data{"Headline"}"} <a href="$Env{"Baselink"}Action=$Env{"Action"}">$Text{"$Data{"AddLink"}"}</a>: 
    <br>
    <form action="$Env{"CGIHandle"}" method="post">
    <input type="hidden" name="Action" value="$Env{"Action"}">
    <input type="hidden" name="Subaction" value="$QData{"Subaction"}Action">
    <input type="hidden" name="QueueID" value="$QData{"QueueID"}">
    <table border="0" cellspacing="0" cellpadding="3">
    <tr>
      <td>$Text{"Name"}: </td>
      <td> <input type="text" name="Name" value="$QData{"Name"}" size="35" maxlength="50"></td>
    </tr>
    <tr>
      <td>$Text{"Sub-Queue of"}: </td>
      <td> $Data{"QueueOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Group"}: </td>
      <td> $Data{"GroupOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Unlock timeout"} ($Text{"minutes"}): </td>
      <td> <input type="text" name="UnlockTimeout" value="$QData{"UnlockTimeout"}" size="10" maxlength="10"> $Text{"0 = no unlock"} - 1 $Text{"day"} = 1440 $Text{"minutes"}</td>
    </tr>
</td>
    </tr>
    <tr>
      <td>$Text{"Escalation time"} ($Text{"minutes"}): </td>
      <td> <input type="text" name="EscalationTime" value="$QData{"EscalationTime"}" size="10" maxlength="10"> $Text{"0 = no escalation"} - 1 $Text{"day"} = 1440 $Text{"minutes"}</td>
    </tr>
    <tr>
      <td>$Text{"Follow up Option"}: </td>
      <td> $Data{"FollowUpOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Ticket lock after a follow up"}: </td>
      <td> $Data{"FollowUpLockYesNoOption"}<td>
    </tr>
    <tr>
      <td>$Text{"Systemaddress"}: </td>
      <td> $Data{"SystemAddressOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Salutation"}: </td>
      <td> $Data{"SalutationOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Signature"}: </td>
      <td> $Data{"SignatureOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Customer Move Notify"}: </td>
      <td> $Data{"MoveOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Customer State Notify"}: </td>
      <td> $Data{"StateOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Customer Owner Notify"}: </td>
      <td> $Data{"OwnerOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Valid"}: </td>
      <td> $Data{"ValidOption"}</td>
    </tr>
    <tr>
      <td>$Text{"Comment"}: </td>
      <td> <input type="text" name="Comment" value="$QData{"Comment"}" size="50" maxlength="50"></td>
    </tr>
    </table>
    <input class="button" type="submit" value="$Text{"$Data{"Headline"}"}"> 
    </form>
  </td>
</tr>
</table>
<!-- end form -->

<!-- start note -->
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="1">
<tr>
  <td align="left" class="table0">
    <b>$Env{"Box0"}$Text{"Note"}$Env{"Box1"}</b>
  </td>
</tr>
<tr align="center" valign="top">
  <td align="left" class="table1">
  <table width="100%">
  <tr valign="top">
    <th width="30%">$Text{"Key"}</th>
    <th>$Text{"Description"}</th>
  </tr>
  <tr valign="top">
    <td>$Text{"Unlock timeout"}</td> 
    <td>$Text{"If an agent locks a ticket and he/she will not send an answer within this time, the ticket will be unlock automatically. So the ticket is viewable for all other agents."}</td> 
  </tr>
  <tr valign="top">
    <td>$Text{"Escalation time"}</td>
    <td>$Text{"If a ticket will not be answered in thos time, just only this ticket will be shown."}</td>
  </tr>
  <tr valign="top">
    <td>$Text{"Ticket lock after a follow up"}</td>
    <td>$Text{"If a ticket is closed and the customer sends a follow up the ticket will be locked for the old owner."}</td>
  </tr>
  <tr valign="top">
    <td>$Text{"Systemaddress"}</td>
    <td>$Text{"Will be the sender address of this queue for email answers."}</td>
  </tr>
  <tr valign="top">
    <td>$Text{"Salutation"}</td>
    <td>$Text{"The salutation for email answers."}</td>
  </tr>
  <tr valign="top">
    <td>$Text{"Signature"}</td>
    <td>$Text{"The signature for email answers."}</td>
  </tr>
  <tr valign="top">
    <td>$Text{"Customer Move Notify"}</td>
    <td>$Text{"OTRS sends an notification email to the customer if the ticket is moved."}</td>
  </tr>
  <tr valign="top">
    <td>$Text{"Customer State Notify"}</td>
    <td>$Text{"OTRS sends an notification email to the customer if the ticket state has changed."}</td>
  </tr>
  <tr valign="top">
    <td>$Text{"Customer Owner Notify"}</td>
    <td>$Text{"OTRS sends an notification email to the customer if the ticket owner has changed."}</td>
  </tr>
  </table>
  </td>
</tr>
</table>
<!-- end note -->
