OTRS CVS - Manual
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# Filtering/dispatching by OTRS/Webinterface

OTRS is able to dispatch incoming emails via "To" and "Cc" address. Configurable via admin interface.

Example

Add a new system email address (AdminArea -->> System Email Addresses).

In this case, all incoming emails (with To: or Cc: support@company.com) will be dispatched to the TEST1 queue.

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Via command line program and e. g. procmail (PostMaster.pl) | Up | Filtering/dispatching by OTRS/PostMaster modules (for more complex dispatching)