OTRS CVS - Manual
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# Chapter 6. Auto-Response

This chapter will show you more details about the auto responses to customers after customer actions. Of course auto-response need to be configured via the Admin Interface and for each queue.

# Reply

Used if a new ticket is created the customer (sender) gets the following auto-response.

A normal reply auto-response should contain somthing like that:

    Thanks for your e-mail. A new ticket has been created.

    You wrote:
    <OTRS_CUSTOMER_EMAIL[6]>

    Your e-mail will be answered by a human asap

    Have fun with OTRS! :-)

      Your OTRS Team

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Customer-Notifications (min 1.1) |  | Follow up