OTRS CVS - Manual
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# Generic Agent Modules

See also chapter "GenericAgent".

This module will notify the current ticket owner.

A example of a simple generic agent module, save it under Kernel/System/GenericAgent/Simple.pm. You just need 2 functions, new() and Run(). Run() will be get the ticket id:

    # --
    # Kernel/System/GenericAgent/Simple.pm - generic agent notifications
    # Copyright (C) 2001-2004 Martin Edenhofer <martin+code otrs.org>
    # --
    # $Id: developer-guide-custom-modules.sgml,v 1.5 2004/02/08 22:26:45 martin Exp $
    # --
    # This software comes with ABSOLUTELY NO WARRANTY. For details, see
    # the enclosed file COPYING for license information (GPL). If you
    # did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
    # --

    package Kernel::System::GenericAgent::Simple;

    use strict;
    use Kernel::System::User;
    use Kernel::System::Email;

    use vars qw(@ISA $VERSION);
    $VERSION = '$Revision: 1.5 $';
    $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;

    # --
    sub new {
        my $Type = shift;
        my %Param = @_;

        # allocate new hash for object
        my $Self = {};
        bless ($Self, $Type);

        # check needed objects
        foreach (qw(DBObject ConfigObject LogObject TicketObject)) {
            $Self->{$_} = $Param{$_} || die "Got no $_!";
        }

        $Self->{UserObject} = Kernel::System::User->new(%Param);
        $Self->{EmailObject} = Kernel::System::Email->new(%Param);

        return $Self;
    }
    # --
    sub Run {
        my $Self = shift;
        my %Param = @_;

        my %Ticket = $Self->{TicketObject}->GetTicket(%Param);

        my %User = $Self->{UserObject}->GetUserData(UserID => $Ticket{UserID});
        if ($User{UserEmail}) {
            $Self->{EmailObject}->Send(
                     To => $User{UserEmail},
                    Subject => "[$Ticket{TicketNumber}] Ticket Notification!",
                    Body => "Hi $User{Firstname}, some info ... about $Ticket{'TicketNumber'}".
                    Loop => 1,
            );
        }

        return 1;
    }
    # --
    1;

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