OTRS CVS - Manual
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# Closed -> new Ticket

Used if the customer wrote a follow up and the follow up is rejected and a new ticket is created (because the ticket is closed and not possible to reopen).

A normal closed -> new ticke auto-response should contain somthing like that:

    Thanks for your follow up e-mail

    You wrote:
    <OTRS_CUSTOMER_EMAIL[6]>

    Important: Sorry but we can't process your follow up
    because your ticket is closed. A new ticket has been
    created automatically.

    Have fun with OTRS!

    Your OTRS Team

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