OTRS CVS - Manual
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# Ticket Free Text

It's possible to set tags to tickets like Key:Product and Value:Pizza. If a ticket free text is set, then it will be shown in the zoom and queue view. It's possible to set up to 8 Key:Value Tags for each ticket. Of cource, it's possible to use it in ticket search or generic agent.

If you want, set default values for this. If you don't set default values, the the agent can set this tags free.

Example 12-12. Kernel/Config.pm - TicketFree(Key|Text)(1..8)

    [...]
        # --------------------------------------------------- #
        # TicketFreeText                                      #
        # (define free text options for frontend)             #
        # --------------------------------------------------- #
        $Self->{"TicketFreeKey1"} = {
            '' => '-',
            'Product' => 'Product',
        };
        $Self->{"TicketFreeText1"} = {
            '' => '-',
            'PC' => 'PC',
            'Notebook' => 'Notebook',
            'LCD' => 'LCD',
            'Phone' => 'Phone',
        };
        $Self->{"TicketFreeKey2"} = {
            '' => '-',
            'Support' => 'Support',
        };
    [...]

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