# --
# UPGRADING - upgrading OTRS
# Copyright (C) 2002-2003 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: UPGRADING,v 1.11.2.1 2003/05/02 19:15:11 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see 
# the enclosed file COPYING for license information (GPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

These instructions are for people upgrading OTRS from "1.0" to "1.1".

*) Stop all your services (e. g. rcotrs stop-force)

*) Backup everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, var/*)

*) Make sure that you have backed up everything ,-)

*) If possible try this install on a separate machine, althoug
   I had always only production machines to upgrade

*) Install the new release (tar or RPM)

*) If you use the tar:

    a) updated your webserver setup e.g. httpd.conf with
       [...]
       Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
       [...]
       for the OTRS images.

    b) the otrs themes between 1.0 and 1.1 are not compatible! 
       don't us the old theme

*) Update the database changes with:
    MySQL: 
      cat $OTRS_HOME/scripts/DBUpdate-to-1.1.mysql.sql | mysql -p -f -u root otrs
    PostgreSQL:
      cat $OTRS_HOME/scripts/DBUpdate-to-1.1.postgresql.sql | psql otrs

   (Don't worry about the error messages, you can update all previous version
   with this script and in the most cases your database has already the most changes!)

*) Execute $OTRS_HOME/bin/SetPermissions.sh !

*) Restart your services (e. g. rcotrs restart-force or each service manually)
 
