OTRS 1.1 - Manual
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# Chapter 4. Ticket topics

# Answer ticket via email

It's quite simple to answer tickets via email. Goto the QueueView or TicketZoom and click on one of tle listed items under "Compose Answer (email)". A new screen will be opened, the compose screen. The cool thing is, that the compose screen includes the item-standard answer!

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Login with user privilege |  | Answer ticket via phone