# --
# TODO - todo list of OTRS
# Copyright (C) 2001-2002 Martin Edenhofer <martin+todo@otrs.org>
# --
# $Id: TODO,v 1.43 2003/04/30 22:18:10 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see 
# the enclosed file COPYING for license information (GPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

1.2
- remove var/log/TicketCounter.log from CVS!
- remove header/footer of spelling window
- add pre-authentication patch of Phil Davis -
   http://lists.otrs.org/pipermail/dev/2003-April/000142.html
- add config option for Kernel/Modules/*.pm if ticket need to be locked,
   or will be unlocked, ...
- change time column format of time_accounting table from int to
   float(6,2) - http://lists.otrs.org/pipermail/otrs/2003-April/001480.html
- add preferences 'number of default tickets shown in QueueView'
- Write email (new ticket) to customer 
   http://lists.otrs.org/pipermail/otrs/2003-April/001377.html
- Add TicketHookSpace -> e. g. ": " or ""
- merge tickets -
   http://lists.otrs.org/pipermail/otrs/2002-August/000147.html (martin)
- send bulk answer -
   http://lists.otrs.org/pipermail/otrs/2002-June/000066.html (martin)
- delete option for records (martin)
- improve ticket search with between x and y
- bin/PostMasterPOP3.pl + procmail/filter (martin)
- add attachment option to phone view
- contact customer -=> create ticket

2.0
- Multiple Attachements on http://localhost/otrs/index.pl?Action=AgentCompose
- user backend (LDAP and DB)
- internationalization of agent notification messages (martin)

misc (not scheduled yet - nobody is working on it yet)
- add foreign-key to the XML db scheme
- Ticket print option for customer interface
- interfaceing with bugzilla (martin)
- interfaceing with Nagios (http://www.nagios.org/)
- interfaceing with ISPMan (http://www.ispman.org/)
- script for check of escalated tickets
- agent email interface (control via email - answer, ...)
- add save draft in compose window
- add count of user/customer user to admin area (LDAP-performance!?)
   "You currently have 467 customers on the OTRS system"
- enhance AdminEmail with customer user

ideas (just ideas - nobody is working on it)
- copy std response botton
- add 'Mark as Read' feature for QueueView like other 'web based email system'
- imap service (queue view as imap service)
- add icon in QueueView to show if there is a note on it or it's a new ticket
- module feature on set state, owner, lock and queue
- QueueView: Additional drop-down to set ticket owner 
   http://bugs.otrs.org/show_bug.cgi?id=129

