OTRS 1.1 - Manual
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# Follow up

Used if the customer wrote a follow up via email or Customer Interface.

A normal follow up auto-response should contain somthing like that:

    Thanks for your follow up e-mail

    You wrote:
    <OTRS_CUSTOMER_EMAIL[6]>

    Your e-mail will be answered by a human asap.

    Have fun with OTRS!

    Your OTRS Team

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