# --
# AgentTicketQueueTicketViewLite.dtl - provides HTML TicketView for AgentTicketQueue
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketQueueTicketViewLite.dtl,v 1.11 2007/03/16 10:08:48 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

<!-- start ticket -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
<!-- dtl:block:Bulk -->
    <td width="1%" class="mainhead">
      <form name="abulk$Data{"Counter"}">
        <input type="checkbox" name="Selected" value="1" onclick="BulkChangeSelected($Data{"TicketID"},$Data{"Counter"})">
      </form>
    </td>
<!-- dtl:block:Bulk -->
    <td align="left" width="50%" class="mainhead">
      $Env{"Box0"}$Config{"Ticket::Hook"}: $Data{"TicketNumber"}$Env{"Box1"}
<!-- dtl:block:Title-->
      $QData{"Title","60"}
<!-- dtl:block:Title-->
    </td>
    <td align="right" width="49%" class="mainhead">
      $Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
    </td>
  </tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td align="left" width="60%" class="menu">
<!-- dtl:block:Menu -->
<!-- dtl:block:MenuItemSplit -->
      -
<!-- dtl:block:MenuItemSplit -->
<!-- dtl:block:MenuItem -->
      <a href="$Env{"Baselink"}$Data{"Link"}" $Data{"LinkParam"} onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="menuitem" title="$Text{"$QData{"Description"}"}">$Text{"$QData{"Name"}"}</a>
<!-- dtl:block:MenuItem -->
<!-- dtl:block:Menu -->
    </td>
    <td align="right" width="40%" class="menu">
      <table border="0" cellspacing="0" cellpadding="0">
        <tr>
          <td class="mainkey">$Text{"Created"}:</td>
          <td class="mainvalue"> $TimeLong{"$Data{"Created"}"}</td>
        </tr>
      </table>
    </td>
  </tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td width="60%" class="mainbody">
      <table border="0" width="100%" cellspacing="0" cellpadding="1">
# From:, To:, Cc:
<!-- dtl:block:Row -->
        <tr>
          <td valign="top" width="15%" class="contentkey">$Text{"$Data{"Key"}"}:</td>
          <td width="85%" class="contentvalue"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
        </tr>
<!-- dtl:block:Row -->
# show the Article::FreeKey1-3 and Article::FreeText1-3
<!-- dtl:block:ArticleFreeText -->
        <tr>
          <td valign="top" width="15%" class="contentkey">$QData{"Key"}:</td>
          <td width="85%" class="contentvalue"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
        </tr>
<!-- dtl:block:ArticleFreeText -->
# --
# show FreeKey1-3 and FreeText1-3 (in other way like the block, so you could add link or somethin else)
# --
#<dtl if ($Data{"FreeKey1"} ne "") { $Data{"ArticleFreeString1"} = "<tr><td valign="top"><b>$QData{"FreeKey1"}:</b></td><td> $QData{"FreeText1"}</td></tr>"; }>
#<dtl if ($Data{"FreeKey2"} ne "") { $Data{"ArticleFreeString2"} = "<tr><td valign="top"><b>$QData{"FreeKey2"}:</b></td><td> $QData{"FreeText2"}</td></tr>"; }>
#<dtl if ($Data{"FreeKey3"} ne "") { $Data{"ArticleFreeString3"} = "<tr><td valign="top"><b>$QData{"FreeKey3"}:</b></td><td> $QData{"FreeText3"}</td></tr>"; }>
#     $Data{"ArticleFreeString1"}
#     $Data{"ArticleFreeString2"}
#     $Data{"ArticleFreeString3"}
# --
      </table>
    </td>
    <td width="20%" align="left" valign="top" class="PriorityID-$Data{"PriorityID"}">
      <table border="0">
<!-- dtl:block:Type -->
        <tr valign="top">
          <td><b>$Text{"Type"}:</b></td>
          <td><div title="$Text{"$Data{"Type"}"}">$Quote{"$Text{"$Data{"Type"}"}","18"}</div></font></td>
        </tr>
<!-- dtl:block:Type -->
        <tr valign="top">
          <td><b>$Text{"State"}:</b></td>
          <td><font color="red"><div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","14"}</div></font></td>
        </tr>
        <tr valign="top">
          <td><b>$Text{"Priority"}:</b></td>
          <td><font color="red"><div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Quote{"$Text{"$Data{"Priority"}"}","14"}</div></font></td>
        </tr>
        <tr valign="top">
          <td><b>$Text{"Queue"}:</b></td>
          <td><font color="red"><div title="$QData{"Queue"}">$QData{"Queue","14"}</div></font></td>
        </tr>
      </table>
    </td>
    <td width="20%" align="left" valign="top" class="PriorityID-$Data{"PriorityID"}">
      <table border="0" cellspacing="0" cellpadding="1">
        <tr valign="top">
          <td><b>$Text{"CustomerID"}:</b></td>
          <td><a href="$Config{"CustomerDBLink"}" $Config{"CustomerDBLinkTarget"}>$Quote{"$Data{"CustomerID"}","14"}</a></td>
        </tr>
<!-- dtl:block:Service -->
        <tr valign="top">
          <td><b>$Text{"Service"}:</b></td>
          <td><div title="$Text{"$Data{"Service"}"}">$Quote{"$Text{"$Data{"Service"}"}","18"}</div></font></td>
        </tr>
<!-- dtl:block:Service -->
<!-- dtl:block:SLA -->
        <tr valign="top">
          <td><b>$Text{"SLA"}:</b></td>
          <td><div title="$Text{"$Data{"SLA"}"}">$Quote{"$Text{"$Data{"SLA"}"}","18"}</div></font></td>
        </tr>
<!-- dtl:block:SLA -->
<!-- dtl:block:FirstResponseTime -->
        <tr valign="top">
          <td><b>$Text{"First Response"}:</b></td>
          <td>
<!-- dtl:block:FirstResponseTimeFontStart -->
            <font color="red">
<!-- dtl:block:FirstResponseTimeFontStart -->
            <div title="$Text{"Service Time"}: $QData{"FirstResponseTimeWorkingTime"}">$QData{"FirstResponseTimeHuman"} / $TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}</div>
<!-- dtl:block:FirstResponseTimeFontStop -->
            </font>
<!-- dtl:block:FirstResponseTimeFontStop -->
          </td>
        </tr>
<!-- dtl:block:FirstResponseTime -->
<!-- dtl:block:UpdateTime -->
        <tr valign="top">
          <td><b>$Text{"Update Time"}:</b></td>
          <td>
<!-- dtl:block:UpdateTimeFontStart -->
            <font color="red">
<!-- dtl:block:UpdateTimeFontStart -->
            <div title="$Text{"Service Time"}: $QData{"UpdateTimeWorkingTime"}">$QData{"UpdateTimeHuman"} / $TimeShort{"$QData{"UpdateTimeDestinationDate"}"}</div>
<!-- dtl:block:UpdateTimeFontStop -->
            </font>
<!-- dtl:block:UpdateTimeFontStop -->
          </td>
        </tr>
<!-- dtl:block:UpdateTime -->
<!-- dtl:block:SolutionTime -->
        <tr valign="top">
          <td><b>$Text{"Solution Time"}:</b></td>
          <td>
<!-- dtl:block:SolutionTimeFontStart -->
            <font color="red">
<!-- dtl:block:SolutionTimeFontStart -->
            <div title="$Text{"Service Time"}: $QData{"SolutionTimeWorkingTime"}">$QData{"SolutionTimeHuman"} / $TimeShort{"$QData{"SolutionTimeDestinationDate"}"}</div>
<!-- dtl:block:SolutionTimeFontStop -->
            </font>
<!-- dtl:block:SolutionTimeFontStop -->
          </td>
        </tr>
<!-- dtl:block:SolutionTime -->
# --
# show TicketFreeKey1-2 and TicketFreeValue1-2
# --
        <dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey1","25"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey2","25"}:</b></td><td><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey3"} ne "") { $Data{"TicketFreeString3"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey3","25"}:</b></td><td><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey4"} ne "") { $Data{"TicketFreeString4"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey4","25"}:</b></td><td><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey5"} ne "") { $Data{"TicketFreeString5"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey5","25"}:</b></td><td><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey6"} ne "") { $Data{"TicketFreeString6"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey6","25"}:</b></td><td><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey7"} ne "") { $Data{"TicketFreeString7"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey7","25"}:</b></td><td><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey8"} ne "") { $Data{"TicketFreeString8"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey8","25"}:</b></td><td><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey9"} ne "") { $Data{"TicketFreeString9"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey9","25"}:</b></td><td><div title="$Qdata{"TicketFreeText9"}">$QData{"TicketFreeText9","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey10"} ne "") { $Data{"TicketFreeString10"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey10","25"}:</b></td><td><div title="$QData{"TicketFreeText10"}">$QData{"TicketFreeText10","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey11"} ne "") { $Data{"TicketFreeString11"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey11","25"}:</b></td><td><div title="$QData{"TicketFreeText11"}">$QData{"TicketFreeText11","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey12"} ne "") { $Data{"TicketFreeString12"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey12","25"}:</b></td><td><div title="$QData{"TicketFreeText12"}">$QData{"TicketFreeText12","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey13"} ne "") { $Data{"TicketFreeString13"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey13","25"}:</b></td><td><div title="$QData{"TicketFreeText13"}">$QData{"TicketFreeText13","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey14"} ne "") { $Data{"TicketFreeString14"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey14","25"}:</b></td><td><div title="$QData{"TicketFreeText14"}">$QData{"TicketFreeText14","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey15"} ne "") { $Data{"TicketFreeString15"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey15","25"}:</b></td><td><div title="$QData{"TicketFreeText15"}">$QData{"TicketFreeText15","25"}</div></td></tr>"; }>
        <dtl if ($Data{"TicketFreeKey16"} ne "") { $Data{"TicketFreeString16"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey16","25"}:</b></td><td><div title="$QData{"TicketFreeText16"}">$QData{"TicketFreeText16","25"}</div></td></tr>"; }>
        $Data{"TicketFreeString1"}
        $Data{"TicketFreeString2"}
        $Data{"TicketFreeString3"}
        $Data{"TicketFreeString4"}
        $Data{"TicketFreeString5"}
        $Data{"TicketFreeString6"}
        $Data{"TicketFreeString7"}
        $Data{"TicketFreeString8"}
        $Data{"TicketFreeString9"}
        $Data{"TicketFreeString10"}
        $Data{"TicketFreeString11"}
        $Data{"TicketFreeString12"}
        $Data{"TicketFreeString13"}
        $Data{"TicketFreeString14"}
        $Data{"TicketFreeString15"}
        $Data{"TicketFreeString16"}
# --
      </table>
    </td>
  </tr>
# use the following if you want also a change queue option in this view
#  <tr>
#    <td valign="top" class="contentkey">&nbsp;</td>
#    <td valign="top" class="PriorityID-$Data{"PriorityID"}"><b>$Text{"Change queue"}:</b></td>
#    <td valign="top" class="PriorityID-$Data{"PriorityID"}">
#      <form action="$Env{"CGIHandle"}" method="get">
#        <input type="hidden" name="Action" value="AgentTicketMove">
#        <input type="hidden" name="Subaction" value="InRage">
#        <input type="hidden" name="QueueID" value="$Data{"QueueID"}">
#        <input type="hidden" name="TicketID" value="$Data{"TicketID"}">
#        $Data{"MoveQueuesStrg"}
#        <input class="button" type="submit" value="$Text{"Move"}">
#      </form>
#    </td>
#  </tr>
</table>
<!-- end ticket -->
