# --
# AgentTicketPhone.dtl - provides HTML form for phone
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketPhone.dtl,v 1.24 2007/03/12 11:30:46 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

<!-- start form -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose() {
    if (document.compose.Subject.value == "") {
        alert('$JSText{"A message should have a subject!"}');
        document.compose.Subject.focus();
        return false;
    }
    else if (document.compose.Body.value == "") {
        alert('$JSText{"A message should have a body!"}');
        document.compose.Body.focus();
        return false;
    }
    else if (isNaN(document.compose.Day.value) || isNaN(document.compose.Month.value) || isNaN(document.compose.Year.value) || isNaN(document.compose.Hour.value) || isNaN(document.compose.Minute.value)) {
        alert('$JSText{"Invalid date!"}');
        return false;
    }
    else if (document.compose.Day.value < 1 || document.compose.Day.value > 31 || document.compose.Month.value < 1 || document.compose.Month.value > 31 || document.compose.Year.value < 999 || document.compose.Year.value > 10000 || document.compose.Hour.value < 0 || document.compose.Hour.value > 23 ||document.compose.Minute.value < 0 || document.compose.Minute.value > 59  ) {
        alert('$JSText{"Invalid date!"}');
        return false;
    }
<!-- dtl:block:TicketFreeTextCheckJs -->
    else if (document.compose.$Data{"TicketFreeTextField"}.value == "") {
        alert('$JSText{"A required field is:"} ' + document.compose.$Data{"TicketFreeKeyField"}.value + '!');
        document.compose.$Data{"TicketFreeTextField"}.focus();
        return false;
    }
<!-- dtl:block:TicketFreeTextCheckJs -->
<!-- dtl:block:TimeUnitsJs -->
    else if (document.compose.TimeUnits.value != "") {
        var reg = /^-{0,1}\d+?((\.|,){0,1}\d+?){0,1}$/;
        if (reg.test(document.compose.TimeUnits.value) == false) {
            alert('$JSText{"Invalid time!"}');
            document.compose.TimeUnits.focus();
            return false;
        }
    }
    else if (document.compose.TimeUnits.value == "" && $Config{"Ticket::Frontend::NeedAccountedTime"}) {
        alert('$JSText{"You need to account time!"}');
        document.compose.TimeUnits.focus();
        return false;
    }
<!-- dtl:block:TimeUnitsJs -->
    else {
        return true;
    }
}
//-->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit() {
    document.spelling.Body.value = document.compose.Body.value;
    window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.spelling.submit()
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function FAQSubmit() {
    window.open('', 'faq', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.faq.submit()
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function CustomerSubmit() {
    window.open('', 'customer', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.customer.submit()
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function clear_field() {
    document.compose.From.value = "";
    document.compose.From.focus();
}
//-->
</script>

<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td class="mainhead">
      $Env{"Box0"}$Text{"Phone call"} / $Text{"new ticket"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td class="mainbody">
#      <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data">
#        <input type="hidden" name="Action" value="$Env{"Action"}">
#        <input type="hidden" name="Subaction" value="StoreNew">
#        <input type="hidden" name="FormID" value="$QData{"FormID"}">
#        <input type="hidden" name="ExpandCustomerName" value="2">
#        <input type="hidden" name="Subject" value="Example Subject">
#        <input type="hidden" name="Body" value="Name:
#        Product:
#        Comment:">
#        <input class="button" type="submit" name="" value="$Text{"Example Template"}">
#      </form>
#      <hr>
      <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
        <input type="hidden" name="Action" value="$Env{"Action"}">
        <input type="hidden" name="Subaction" value="StoreNew">
        <input type="hidden" name="FormID" value="$QData{"FormID"}">
        <input type="hidden" name="ExpandCustomerName" value="0">
        <input type="hidden" name="OwnerAll" value="$QData{"OwnerAll"}">
        <input type="hidden" name="ResponsibleAll" value="$QData{"ResponsibleAll"}">
        <input type="hidden" name="PreSelectedCustomerUser" value="">
        <input type="hidden" name="SelectedCustomerUser" value="$Data{"CustomerUser"}">
        <input type="hidden" name="TicketID" value="$Data{"TicketID"}">
        <table border="0" width="100%">
<!-- dtl:block:TicketType -->
          <tr>
            <td class="contentkey">$Text{"Type"}:</td>
            <td class="contentvalue"> $Data{"TypeStrg"}</td>
          </tr>
<!-- dtl:block:TicketType -->
          <tr>
            <td width="20%" class="contentkey">$Text{"From"}:</td>
            <td width="60%" class="contentvalue">
              <input type="text" name="From" value="$QData{"From"}" size="80">
              <font color="red" size="-2">$Text{"$Data{"From invalid"}"}</font>
              <br>
              $Data{"CustomerUserStrg"}
              <dtl if ($Data{"CustomerUserStrg"} ne "") { $Data{"TakeThisCustomer"} = "<br><input class="button" type="submit" name="ExpandCustomerName2" value="$Text{"Take this Customer"}">"; }>
              $Data{"TakeThisCustomer"}
              <input class="button" type="submit" name="ExpandCustomerName1" value="$Text{"Search Customer"}">
              <input class="button" type="submit" name="ClearFrom" value="$Text{"Clear From"}" onclick="javascript:clear_field(); return false;">
            </td>
            <td width="20%" rowspan="10" class="contentkey">
# show customer info table
<!-- dtl:block:CustomerTable -->
              <p><b>$Text{"Customer Info"}</b>:<br>$Data{"CustomerTable"}</p>
<!-- dtl:block:CustomerTable -->
#              $Text{"FAQ-Search"}: $Env{"Box0"}<a href="" onclick="FAQSubmit(); return false;" onmouseout="window.status='';" onmouseover="window.status='$JSText{"Insert"}'; return true;">$Text{"Insert"}</a>$Env{"Box1"}
#              <input type="text" name="FAQ" value="" onSubmit="document.compose.ExpandCustomerName.value='4';">
            </td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"To"}:</td>
            <td class="contentvalue">$Data{"ToStrg"} <font color="red" size="-2">$Text{"$Data{"Destination invalid"}"}</font>
<!-- dtl:block:ToUpdateSubmit -->
              <input class="button" type="submit" value="$Text{"Refresh"}" name="ExpandCustomerName2">
<!-- dtl:block:ToUpdateSubmit -->
            </td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"Subject"}:</td>
            <td class="contentvalue">
              <input type="text" name="Subject" value="$Data{"Subject"}" size="80">
              <font color="red" size="-2">$Text{"$Data{"Subject invalid"}"}</font>
            </td>
          </tr>
<!-- dtl:block:TicketService -->
          <tr>
            <td class="contentkey">$Text{"Service"}:</td>
            <td class="contentvalue"> $Data{"ServiceStrg"}</td>
          </tr>
<!-- dtl:block:TicketService -->
<!-- dtl:block:TicketSLA -->
          <tr>
            <td class="contentkey">$Text{"SLA"}:</td>
            <td class="contentvalue"> $Data{"SLAStrg"}</td>
          </tr>
<!-- dtl:block:TicketSLA -->
<!-- dtl:block:OwnerSelection -->
          <tr>
            <td class="contentkey">$Text{"Owner"}:</td>
            <td class="contentvalue">$Data{"OptionStrg"}
<!-- dtl:block:OwnerSelectionAllJS -->
              $Env{"Box0"}<a href="" onclick="document.compose.ExpandCustomerName.value='3'; document.compose.OwnerAll.value='1'; document.compose.submit(); return false;" onmouseout="window.status='';" onmouseover="window.status='$JSText{"All Agents"}'; return true;">$Text{"All"}</a>$Env{"Box1"}
<!-- dtl:block:OwnerSelectionAllJS -->
<!-- dtl:block:OwnerSelectionAllSubmit -->
              <input class="button" type="submit" value="$Text{"All"}" name="OwnerAllRefresh">
<!-- dtl:block:OwnerSelectionAllSubmit -->
            </td>
          </tr>
<!-- dtl:block:OwnerSelection -->
<!-- dtl:block:ResponsibleSelection -->
          <tr>
            <td class="contentkey">$Text{"Responsible"}:</td>
            <td class="contentvalue">$Data{"ResponsibleOptionStrg"}
<!-- dtl:block:ResponsibleSelectionAllJS -->
              $Env{"Box0"}<a href="" onclick="document.compose.ExpandCustomerName.value='3'; document.compose.ResponsibleAll.value='1'; document.compose.submit(); return false;" onmouseout="window.status='';" onmouseover="window.status='$JSText{"All Agents"}'; return true;">$Text{"All"}</a>$Env{"Box1"}
<!-- dtl:block:ResponsibleSelectionAllJS -->
<!-- dtl:block:ResponsibleSelectionAllSubmit -->
              <input class="button" type="submit" value="$Text{"All"}" name="ResponsibleAllRefresh">
<!-- dtl:block:ResponsibleSelectionAllSubmit -->
            </td>
          </tr>
<!-- dtl:block:ResponsibleSelection -->
          <tr>
            <td class="contentkey">$Text{"Options"}:</td>
            <td class="contentvalue">
<!-- dtl:block:SpellCheck -->
              $Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$JSText{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
              $Env{"Box0"}<a href="#attachment" onmouseover="window.status='$JSText{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
# --
# check if the faq link should be shown
# --
              <dtl if ($Env{"UserIsGroupRo[faq]"} eq "Yes") { $Data{"FAQLink"} = "$Env{"Box0"}<a href="" onclick="FAQSubmit(); return false;" onmouseover="window.status='$JSText{"FAQ"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}help-small.png">$Text{"FAQ"}</a>$Env{"Box1"}"; }>
              $Data{"FAQLink"}
              $Env{"Box0"}<a href="" onclick="CustomerSubmit(); return false;" onmouseover="window.status='$JSText{"Customer"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}group-small.png">$Text{"Customer"}</a>$Env{"Box1"}
            </td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"Text"}:</td>
            <td class="contentvalue">
              <textarea name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaNote"}">$Data{"Body"}</textarea>
            </td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"Attachment"}:</td>
            <td class="contentvalue">
              <table cellspacing="0" cellpadding="0" width="400">
<!-- dtl:block:Attachment -->
                <tr>
                  <td>$QData{"Filename"}</td>
                  <td>$QData{"Filesize"}</td>
                  <td align="right">
                    <input class="button" type="submit" name="AttachmentDelete$QData{"FileID"}" value="$Text{"Delete"}">
                  </td>
                </tr>
<!-- dtl:block:Attachment -->
                <tr>
                  <td colspan="2">
                    <input name="file_upload" type="file" size="40" class="fixed">
                  </td>
                  <td align="right">
                    <input class="button" type="submit" name="AttachmentUpload" value="$Text{"Attach"}">
                    <a name="attachment"></a>
                  </td>
                </tr>
              </table>
            </td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"CustomerID"}:</td>
            <td class="contentvalue"> <input type="text" name="CustomerID" value="$Data{"CustomerID"}" size="25"></td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"Next ticket state"}:</td>
            <td class="contentvalue"> $Data{"NextStatesStrg"}</td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"Pending Date"} ($Text{"for pending* states"}):</td>
            <td class="contentvalue">$Data{"PendingDateString"} <font color="red" size="-2">$Text{"$Data{"Date invalid"}"}</font></td>
          </tr>
          <tr>
            <td class="contentkey">$Text{"Priority"}:</td>
            <td class="contentvalue"> $Data{"PriorityStrg"}</td>
          </tr>
<!-- dtl:block:TicketFreeText -->
          <tr>
            <td class="contentkey">$Data{"TicketFreeKeyField"}:</td>
            <td class="contentvalue">$Data{"TicketFreeTextField"}</td>
          </tr>
<!-- dtl:block:TicketFreeText -->
#<!-- dtl:block:TicketFreeText1 -->
#          <tr>
#            <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
#            <td class="contentvalue">$Data{"TicketFreeTextField1"}</td>
#          </tr>
#<!-- dtl:block:TicketFreeText1 -->
#<!-- dtl:block:TicketFreeText2 -->
#          <tr>
#            <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td>
#            <td class="contentvalue">$Data{"TicketFreeTextField2"}</td>
#          </tr>
#<!-- dtl:block:TicketFreeText2 -->
<!-- dtl:block:TicketFreeTime -->
          <tr>
            <td class="contentkey">$Text{"$QData{"TicketFreeTimeKey"}"}:</td>
            <td class="contentvalue">$Data{"TicketFreeTime"}</td>
          </tr>
<!-- dtl:block:TicketFreeTime -->
#<!-- dtl:block:TicketFreeTime1 -->
#          <tr>
#            <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td>
#            <td class="contentvalue">$Data{"TicketFreeTime1"}</td>
#          </tr>
#<!-- dtl:block:TicketFreeTime1 -->
#<!-- dtl:block:TicketFreeTime2 -->
#          <tr>
#            <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td>
#            <td class="contentvalue">$Data{"TicketFreeTime2"}</td>
#          </tr>
#<!-- dtl:block:TicketFreeTime2 -->
<!-- dtl:block:ArticleFreeText -->
          <tr>
            <td class="contentkey">$Data{"ArticleFreeKeyField"}:</td>
            <td class="contentvalue">$Data{"ArticleFreeTextField"}</td>
          </tr>
<!-- dtl:block:ArticleFreeText -->
#<!-- dtl:block:ArticleFreeText1 -->
#          <tr>
#            <td class="contentkey">$Data{"ArticleFreeKeyField1"}:</td>
#            <td class="contentvalue">$Data{"ArticleFreeTextField1"}</td>
#          </tr>
#<!-- dtl:block:ArticleFreeText1 -->
#<!-- dtl:block:ArticleFreeText2 -->
#          <tr>
#            <td class="contentkey">$Data{"ArticleFreeKeyField2"}:</td>
#            <td class="contentvalue">$Data{"ArticleFreeTextField2"}</td>
#          </tr>
#<!-- dtl:block:ArticleFreeText2 -->
<!-- dtl:block:TimeUnits -->
          <tr>
            <td class="contentkey">$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}:</td>
            <td class="contentvalue"> <input type="text" name="TimeUnits" value="$QData{"TimeUnits"}" size="3"></td>
          </tr>
<!-- dtl:block:TimeUnits -->
        </table>
        <br>
        <input class="button" accesskey="g" type="submit" name="Create" value="$Text{"Create"}" onclick="return submit_compose();">
      </form>
      <form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
        <input type="hidden" name="Action" value="AgentSpelling">
        <input type="hidden" name="Body" value="">
        <input type="hidden" name="spell_lang" value="">
      </form>
      <form action="$Env{"CGIHandle"}" method="post" name="faq" target="faq">
        <input type="hidden" name="Action" value="AgentFAQ">
        <input type="hidden" name="Nav" value="None">
        <input type="hidden" name="Body" value="">
        <input type="hidden" name="Subject" value="">
        <input type="hidden" name="What" value="">
      </form>
      <form action="$Env{"CGIHandle"}" method="post" name="customer" target="customer">
        <input type="hidden" name="Action" value="AdminCustomerUser">
        <input type="hidden" name="Nav" value="None">
        <input type="hidden" name="Subject" value="">
        <input type="hidden" name="What" value="">
      </form>
    </td>
  </tr>
</table>
<!-- end form -->
