# --
# AgentTicketPhoneOutbound.dtl - provides HTML form for phone
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketPhoneOutbound.dtl,v 1.11 2007/03/02 08:15:50 rk Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

<!-- start form -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose() {
    if (document.compose.Subject.value == "") {
        alert('$JSText{"A message should have a subject!"}');
        document.compose.Subject.focus();
        return false;
    }
    else if (isNaN(document.compose.Day.value) || isNaN(document.compose.Month.value) || isNaN(document.compose.Year.value) || isNaN(document.compose.Hour.value) || isNaN(document.compose.Minute.value)) {
        alert('$JSText{"Invalid date!"}');
        return false;
    }
    else if (document.compose.Day.value < 1 || document.compose.Day.value > 31 || document.compose.Month.value < 1 || document.compose.Month.value > 31 || document.compose.Year.value < 999 || document.compose.Year.value > 10000 || document.compose.Hour.value < 0 || document.compose.Hour.value > 23 ||document.compose.Minute.value < 0 || document.compose.Minute.value > 59  ) {
        alert('$JSText{"Invalid date!"}');
        return false;
    }
<!-- dtl:block:TicketFreeTextCheckJs -->
    else if (document.compose.$Data{"TicketFreeTextField"}.value == "") {
        alert('$JSText{"A required field is:"} ' + document.compose.$Data{"TicketFreeKeyField"}.value + '!');
        document.compose.$Data{"TicketFreeTextField"}.focus();
        return false;
    }
<!-- dtl:block:TicketFreeTextCheckJs -->
<!-- dtl:block:TimeUnitsJs -->
    else if (document.compose.TimeUnits.value != "") {
        var reg = /^-{0,1}\d+?((\.|,){0,1}\d+?){0,1}$/;
        if (reg.test(document.compose.TimeUnits.value) == false) {
            alert('$JSText{"Invalid time!"}');
            document.compose.TimeUnits.focus();
            return false;
        }
    }
    else if (document.compose.TimeUnits.value == "" && $Config{"Ticket::Frontend::NeedAccountedTime"}) {
        alert('$JSText{"You need to account time!"}');
        document.compose.TimeUnits.focus();
        return false;
    }
<!-- dtl:block:TimeUnitsJs -->
    else {
        return true;
    }
}
//-->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit() {
    document.spelling.Body.value = document.compose.Body.value;
    window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.spelling.submit()
}
// -->
</script>

<table border="0" width="100%" cellspacing="0" cellpadding="3">
  <tr>
    <td class="mainhead">
      $Env{"Box0"}$Text{"Phone call"}: $Data{"TicketNumber"}$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td class="menu">
<!-- dtl:block:TicketBack -->
      <a href="$Env{"Baselink"}$Env{"LastScreenView"}" onmouseover="window.status='$JSText{"Back"}'; return true;" onmouseout="window.status='';" class="menuitem">$Text{"Back"}</a>
<!-- dtl:block:TicketBack -->
<!-- dtl:block:PropertiesLock -->
      <img border="0" src="$Env{"Images"}warning.png" alt="$Text{"Info"}">: <font color="red">$Text{"Ticket locked!"}</font> (<a href="$Env{"Baselink"}Action=AgentTicketLock&Subaction=Unlock&TicketID=$Data{"TicketID"}" onmouseover="window.status='$JSText{"Ticket unlock!"}'; return true;" onmouseout="window.status=''; ">$Text{"Ticket unlock!"}</a>)
<!-- dtl:block:PropertiesLock -->
    </td>
  </tr>
  <tr>
    <td class="mainbody">
      <p>
        <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
          <input type="hidden" name="Action" value="$Env{"Action"}">
          <input type="hidden" name="Subaction" value="Store">
          <input type="hidden" name="FormID" value="$QData{"FormID"}">
          <input type="hidden" name="TicketID" value="$Data{"TicketID"}">
          <table border="0" width="100%">
            <tr>
              <td width="20%" class="contentkey">$Text{"Subject"}:</td>
              <td width="50%" class="contentvalue">
                <input type="text" name="Subject" value="$QData{"Subject"}" size="80">
                <font color="red" size="-2">$Text{"$Data{"Subject invalid"}"}</font>
              </td>
              <td width="30%" rowspan="7" class="contentvalue">
# show customer info table
<!-- dtl:block:CustomerTable -->
                <p>
                  <b>$Text{"Customer Info"}</b>:<br>
                  $Data{"CustomerTable"}
                </p>
<!-- dtl:block:CustomerTable -->
              </td>
            </tr>
            <tr>
              <td class="contentkey">$Text{"Options"}:</td>
              <td class="contentvalue">
<!-- dtl:block:SpellCheck -->
                $Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$JSText{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
                $Env{"Box0"}<a href="#attachment" onmouseover="window.status='$JSText{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
              </td>
            </tr>
            <tr>
              <td class="contentkey">$Text{"Text"}:</td>
              <td class="contentvalue">
                <textarea name="Body" rows="16" cols="$Config{"Ticket::Frontend::TextAreaNote"}">$QData{"Body"}</textarea>
              </td>
            </tr>
            <tr>
              <td class="contentkey">$Text{"Attachment"}:</td>
              <td class="contentvalue">
                <table cellspacing="0" cellpadding="0" width="400">
<!-- dtl:block:Attachment -->
                  <tr>
                    <td>$QData{"Filename"}</td>
                    <td>$QData{"Filesize"}</td>
                    <td align="right">
                      <input class="button" type="submit" name="AttachmentDelete$QData{"FileID"}" value="$Text{"Delete"}">
                    </td>
                  </tr>
<!-- dtl:block:Attachment -->
                  <tr>
                    <td colspan="2"><input name="file_upload" type="file" size="40" class="fixed"></td>
                    <td align="right">
                      <input class="button" type="submit" name="AttachmentUpload" value="$Text{"Attach"}">
                      <a name="attachment"></a>
                    </td>
                  </tr>
                </table>
              </td>
            </tr>
            <tr>
              <td class="contentkey">$Text{"Next ticket state"}:</td>
              <td class="contentvalue">$Data{"NextStatesStrg"}</td>
            </tr>
            <tr>
              <td class="contentkey">$Text{"Pending Date"} ($Text{"for pending* states"}):</td>
              <td class="contentvalue">$Data{"PendingDateString"}
                <font color="red" size="-2">$Text{"$Data{"Date invalid"}"}</font>
              </td>
            </tr>
<!-- dtl:block:TicketFreeText -->
            <tr>
              <td class="contentkey">$Data{"TicketFreeKeyField"}:</td>
              <td class="contentvalue">$Data{"TicketFreeTextField"}</td>
            </tr>
<!-- dtl:block:TicketFreeText -->
#<!-- dtl:block:TicketFreeText1 -->
#            <tr>
#              <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
#              <td class="contentvalue">$Data{"TicketFreeTextField1"}</td>
#            </tr>
#<!-- dtl:block:TicketFreeText1 -->
#<!-- dtl:block:TicketFreeText2 -->
#            <tr>
#              <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td>
#              <td class="contentvalue">$Data{"TicketFreeTextField2"}</td>
#            </tr>
#<!-- dtl:block:TicketFreeText2 -->
<!-- dtl:block:TicketFreeTime -->
            <tr>
              <td class="contentkey">$Text{"$QData{"TicketFreeTimeKey"}"}:</td>
              <td class="contentvalue">$Data{"TicketFreeTime"}</td>
            </tr>
<!-- dtl:block:TicketFreeTime -->
#<!-- dtl:block:TicketFreeTime1 -->
#            <tr>
#              <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td>
#              <td class="contentvalue">$Data{"TicketFreeTime1"}</td>
#            </tr>
#<!-- dtl:block:TicketFreeTime1 -->
#<!-- dtl:block:TicketFreeTime2 -->
#            <tr>
#              <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td>
#              <td class="contentvalue">$Data{"TicketFreeTime2"}</td>
#            </tr>
#<!-- dtl:block:TicketFreeTime2 -->
<!-- dtl:block:ArticleFreeText -->
            <tr>
              <td class="contentkey">$Data{"ArticleFreeKeyField"}:</td>
              <td class="contentvalue">$Data{"ArticleFreeTextField"}</td>
            </tr>
<!-- dtl:block:ArticleFreeText -->
#<!-- dtl:block:ArticleFreeText1 -->
#                <tr>
#                  <td class="contentkey">$Data{"ArticleFreeKeyField1"}:</td>
#                  <td class="contentvalue">$Data{"ArticleFreeTextField1"}</td>
#                </tr>
#<!-- dtl:block:ArticleFreeText1 -->
#<!-- dtl:block:ArticleFreeText2 -->
#                <tr>
#                  <td class="contentkey">$Data{"ArticleFreeKeyField2"}:</td>
#                  <td class="contentvalue">$Data{"ArticleFreeTextField2"}</td>
#                </tr>
#<!-- dtl:block:ArticleFreeText2 -->
<!-- dtl:block:TimeUnits -->
            <tr>
              <td class="contentkey">$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}:</td>
              <td class="contentvalue"><input type="text" name="TimeUnits" value="$QData{"TimeUnits"}" size="3"></td>
            </tr>
<!-- dtl:block:TimeUnits -->
          </table>
          <br>
          <input accesskey="g" class="button" type="submit" value="$Text{"Submit"}" onclick="return submit_compose();">
        </form>
        <form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
          <input type="hidden" name="Action" value="AgentSpelling">
          <input type="hidden" name="Body" value="">
          <input type="hidden" name="spell_lang" value="">
        </form>
      </p>
    </td>
  </tr>
</table>
<!-- end form -->
