# --
# CHANGES - change log of OTRS
# Copyright (C) 2001-2006 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: CHANGES,v 1.273 2006/07/31 15:24:01 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
CVS head
 - (2006/07/31) add PDF output feature for stats module and ticket search results
 - (2006/07/26) updated to cpan MIME::Tools 5.420
 - (2006/07/26) changed ticket escalation method, escalation start will
    be reseted after every "new" customer message and after agent
    communication to customer
 - (2006/07/25) added new link object functions and db table link_object changes
 - (2006/07/23) added <OTRS_CUSTOMER_DATA_*> tags to auto responses
 - (2006/07/23) added support of mssql database server (experimental)
 - (2006/07/18) added new feature to sync ldap groups into otrs roles
    (see more in Kernel/Config/Defaults.pm under UserSyncLDAPGroupsDefination
    and UserSyncLDAPRolesDefination)
 - (2006/07/14) new stats functionality implemented :-)
 - (2006/07/14) fixed bug #1258 changed language description from Traditional Chinese
    to Simplified Chinese
 - (2006/07/04) fixed bug #1151 - Error when changing customer on ticket in
 - (2006/07/11) improved performance of ticket search mask (in cases with
    over 500 Agents and over 50 Groups) by adding GroupMemberInvolvedList()
    and modify GroupMemberList(), GroupGroupMemberList(), GroupRoleMemberList()
    and GroupUserRoleMemberList() at Kernel/System/Group.pm
 - (2006/07/11) fixed bug #1132 - Wrong display of escalation time
 - (2006/07/04) Fixed bug #1151 - Error when changing customer on ticket in
    TicketStatusView
 - (2006/06/26) added ticket watcher feature, per default it's disabled
 - (2006/06/22) fixed bug #1240 - Tickets not shown in "New messages" if
    Auto Response "Reply" is active
 - (2006/06/14) fixed bug #1206 - When no RELEASE file is available, no
    product and version is displaied and strange messages apear in the
    apache error log;  using standard values in this case now
 - (2006/06/13) added public frontend module to serve local repository as
    remote repository (accessable via IP authentication)
 - (2006/06/13) Fixed bug #1154 - Problem in displaying pending tickets
    in agent mailbox
 - (2006/06/07) improved postmaster follow up detection by scanning email
    body, attachment and/or raw email (all is disabled by default)
 - (2006/06/02) fixed bug #1023 - Comma in From field creates multiple emails
    in webform.pl
 - (2006/04/27) fixed IE problem with image-buttons
    involved files: AdminSysConfigEdit.dtl and AdminSysConfig.pm
 - (2006/04/26) fixed format bug in Package Manager - PackageView
 - (2006/04/06) moved to read any language files located under
    Kernel/Language/xx_*.pm at each request to have any translated words
    e. g. for navigation bar available (Kernel/Language/xx_Custom.pm is
    still used as latest source file)
 - (2006/03/28) added config option to show ticket title in main header
    of frontend (e. g. QueueView, ZoomView and Mailbox)
 - (2006/03/24) moved from "otrs" to "otrs-x.x.x" directory in
    tar.gz / tar.bz download format
 - (2006/03/22) added article free text attrubutes
 - (2006/03/21) moved from Kernel::Output::HTML::Generic to
    Kernel::Output::HTML::Layout - all sub modules localted under
    Kernel/Output/HTML/Layout*.pm will ne loaded automatically
    at runtime
 - (2006/03/20) improved ticket zoom to shown attachments with
    html title about attachment info (name, size, ...)
 - (2006/03/20) added use of current config values in admin sysconfig
    fulltext search
 - (2006/03/11) fixed some spelling mistakes for the English original in
    language templates and language files
 - (2006/03/10) added admin init (Kernel/Modules/AdminInit.pm) to init
    config files .xml->.pm after a new setup (after inital root login)
 - (2006/03/04) splited Kernel::Modules::AgentTicketPhone into
    two modules Kernel::Modules::AgentTicketPhone and
    Kernel::Modules::AgentTicketPhoneOutbound (phone calls for existing
    tickets) also templates are renamed!
 - (2006/03/04) cleanup for ticket event names (added compat mode):
    TicketCreate, TicketDelete, TicketTitleUpdate, TicketUnlockTimeoutUpdate,
    TicketEscalationStartUpdate, TicketQueueUpdate (MoveTicket),
    TicketCustomerUpdate (SetCustomerData), TicketFreeTextUpdate
    (TicketFreeTextSet), TicketFreeTimeUpdate (TicketFreeTimeSet),
    TicketPendingTimeUpdate (TicketPendingTimeSet), TicketLockUpdate (LockSet),
    TicketStateUpdate (StateSet), TicketOwnerUpdate (OwnerSet),
    TicketResponsibleUpdate, TicketPriorityUpdate (PrioritySet), HistoryAdd,
    HistoryDelete, TicketAccountTime, TicketMerge, ArticleCreate,
    ArticleFreeTextUpdate (ArticleFreeTextSet), ArticleUpdate, ArticleSend,
    ArticleBounce, ArticleAgentNotification, (SendAgentNotification),
    ArticleCustomerNotification (SendCustomerNotification), ArticleAutoResponse
    (SendAutoResponse), ArticleFlagSet
 - (2006/03/04) added own X-OTRS-FollowUp-* header if Queue, State, Priority,
    ...  should be changed with follow up emails (see: doc/X-OTRS-Headers.txt)
 - (2006/03/04) reworked "config options" and "interface" of _all_ agent
    ticket interfaces to get is clear
 - (2006/03/03) replaced ticket config option "Ticket::ForceUnlockAfterMove"
    with ticket event module "Ticket::EventModulePost###99-ForceUnlockOnMove"
 - (2006/03/03) replaced ticket config option "Ticket::ForceNewStateAfterLock"
    with ticket event module "Ticket::EventModulePost###99-ForceStateChangeOnLock"
 - (2006/03/03) added "responsible" ticket feature!
    (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
 - (2006/03/03) added persian translation (incl. TextDirection support)
    - Thanks to Amir Shams Parsa!
 - (2006/02/16) added default ticket event module to reset ticket owner
    after move action (it's disable per default)
 - (2006/02/10) added default next state in ticket forward
 - (2006/02/10) added OTRS_Agent_* tags like OTRS_Agent_UserFirstname and
    OTRS_Agent_UserLastname for salutation and signature templates
 - (2006/02/05) added update and insert via admin sql box
 - (2006/02/05) 'removed old compat files' Kernel/Config/Files/Ticket.pm
    and Kernel/Config/Files/TicketPostMaster.pm
 - (2006/02/05) added 8 more ticket free text fields
    (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
 - (2006/01/07) added SendNoNotification option for MoveTicket(),
    LockSet() and OwnerSet() in Kernel/System/Ticket.pm (used in
    GenericAgent to do some admin stuff).
 - (2005/12/29) added online repository access for bin/opm.pl
 - (2005/12/29) added Delete and Spam config option to
    Kernel/Config/Files/Ticket.xml for Ticket::Frontend::MenuModule
 - (2005/12/21) added column type check in xml database defination
 - (2005/12/20) added unit test system
    in webform.pl
 - (2005/12/17) improved admin view of session management
 - (2005/12/04) moved FAQ from framework to own application module
    (can be installed over opm online repository now)
 - (2005/11/27) moved otrs archive directory for download and in RPMs
    from otrs to otrs-x.x.x
 - (2005/11/20) added multi pre application module support, just
    define it like:
    $Self->{PreApplicationModule}->{AgentInfo} = 'Kernel::Modules::AgentInfo';

2.0.5 (2006/??/??)
 - (2006/07/11) fixed bug 1132 - Wrong display of escalation time
 - (2006/07/11) added missing utf-8 encoding in agent and customer auth
 - (2006/07/11) added missing utf-8 encoding customer user backend
 - (2006/07/04) changed language description from Traditional Chinese to
    Simplified Chinese (bug #1258)
 - (2006/07/04) fixed bug 1151 - Error when changing customer on ticket in
    TicketStatusView
 - (2006/06/17) fixed bug #1240 - Tickets not shown in "New messages" if
    Auto Response "Reply" is active
 - (2006/06/14) fixed bug #1206 - When no RELEASE file is available, no
    product and version is displaied and strange messages apear in the
    apache error log;  using standard values in this case now
 - (2006/06/13) fixed bug #1154 - Problem in displaying pending tickets
    in agent mailbox
 - (2006/06/02) fixed bug #1023 - Comma in From field creates multiple emails
    in webform.pl
 - (2006/03/24) added SUSE 10.x RPM support
 - (2006/03/24) fixed bug #925 - Binary Attachments incorrectly utf-8
    encoded in ticket replies
 - (2006/03/23) fixed links to new phone/email ticket after a new
    customer is created via Kernel/Modules/AdminCustomerUser.pm
 - (2006/03/21) update of Portuguese language file  - Thanks to
    Manuel Menezes de Sequeira)
 - (2006/03/18) added Greek translation - Thanks to Stelios Maistros!
 - (2006/03/16) fixed bug #991 - changed $Data{} to $QData{} in Ticket.xml
    and Ticket.pm config files to solve problem when answering requests
    that contain HTML tags
 - (2006/03/16) updated Dutch language file - Thanks to Richard Hinkamp!
 - (2006/03/16) added Slovak translation
 - (2006/03/10) fixed/removed die in Kernel/System/AuthSession/FS.pm
    -=> GetSessionIDData() - not wanted to die if nn SessionID is given
 - (2006/03/08) added Danish translation - Thanks to Thorsten Rossner!
 - (2006/03/08) updated Norwegian translation - Thanks to Knut Haugen
 - (2006/03/08) fixed some spelling mistakes for the English original in
    language templates and language files
 - (2006/02/12) updated Brazilian Portuguese translation -Thanks to
    Fabricio Luiz Machado!
 - (2006/02/01) fixed missing translation after new ticket was created
 - (2006/02/01) added long month translation for calendar popup
 - (2006/02/01) changed Kernel/System/Spelling.pm to work with (a|i)spell
    on Windows systems
 - (2006/01/30) added <OTRS_TICKET_*> and <OTRS_CONFIG_*> support to
    auto respons templates
 - (2006/01/29) fixed/removed wrong config option
    "Ticket::Frontend::QueueSortDefault", added own config option for
    StatusView of tickets
 - (2006/01/29) fixed bug #1047 forward fails if " is in From
 - (2006/01/29) fixed ldap authentication if application charset is
    e. g. iso-8859-1 and not utf-8
 - (2006/01/26) fixed some spelling mistakes in
    Kernel/Config/Files/Ticket.xml and Kernel/Config/Files/Framework.xml
 - (2006/01/24) Added X-Spam-Level to config files to have the possibility
     to filter for this header with PostMasterFilter
 - (2006/01/23) fixed bug #1069 - Problem when the name of a GenericAgent
    job was updated
 - (2006/01/08) fixed PostMaster filter admin interface if wrong syntax
    regexp is used (don't save invalid regexp because not email can be
    received)
 - (2006/01/07) added bin/CheckSum.pl and also ARCHIVE file to include
    md5 sum archive of current distribution
 - (2006/01/07) improved PostMaster if no article can be created
 - (2005/12/29) fixed internal server error if in sysconfig search
    * is used
 - (2005/12/29) fixed "enter" submit bug in sysconfig (e. g. reset first
    item in the edit site)
 - (2005/12/29) fixed ArticleAttachmentIndex() - wrong index count in
    fs lookup - attachment icons sometimes not shown
 - (2005/12/29) added added missing class="button" in submit type="submit"
    of .dtl templates
 - (2005/12/27) fixed default note-type and default state-type in ticket
    pending mask
 - (2005/12/23) fixed stats/graph error message 'Can't call method "png"
    on an undefined value at ...'
 - (2005/12/21) fixed missing delete on time_accounting in
    Kernel/System/Ticket/Article.pm if article got deleted
 - (2005/12/20) improved die if xml is invalid in Kernel/System/XML.pm
 - (2005/12/12) added compat config option for compose answer to
    replace original sender with current customers email address
 - (2005/11/19) updated French language file, thanks to Yann Richard
 - (2005/12/04) fixed bug #1025 - ORA-01400: cannot insert NULL into ("OTRS"
    ."CUSTOMER_USER"."COMMENTS"
 - (2005/12/04) fixed bug #1018 - initial_insert.sql, oracle error ORA-01400:
    cannot insert NULL into
 - (2005/12/03) fixed std attachment feature (no attachment after
    additional fiel upload) in agent ticket compose
 - (2005/12/01) improved database Quote() for integer, also allow +|-
    in integer
 - (2005/11/30) fixed order of create attributes (TicketCreate(), TicketFreeTime(),
    TicketFreeTime(), ArticleCreate(), ...) on customer ticket creation
 - (2005/11/29) fixed bug #1010 - ORA-00972 Identifier is too long for oracle
 - (2005/11/29) fixed bug #1011 - ORA-01408: such column list already indexed,
    Oracle error
 - (2005/11/24) fixed wrong follow up notification (to all agents)
    via customer panel if ticket is already closed
 - (2005/11/19) updated Dutch language file, thanks to Richard Hinkamp
 - (2005/11/15) fixed not working -r option in scripts/backup.pl
    (-r == removed backups older then -r days)
 - (2005/11/13) remove leading and trailing spaces in ldap filter for
    agent and customer authentication

2.0.4 (2005/11/12)
 - (2005/11/11) fixed bug #695 - From-Header missing quoting if : is used
 - (2005/11/11) fixed bug #863 - error after using faq in tickets
 - (2005/11/11) fixed bug #906 - group names are translated in admin interface
 - (2005/11/08) added missing default pending note type
 - (2005/11/05) fixed bug #922 - rfc quoteing for emails with sender
    like info@example.com <info@example.com> is now
    "info@example.com" <info@example.com>
 - (2005/11/05) fixed bug #639 - problems with german "umlaute" and
    "," in realname if OE is the sender system
 - (2005/10/31) moved to default download type as attachment (not inline)
    for a better security default setting
 - (2005/10/31) fixed bug in html mime online viewer module
    (Kernel/Modules/AgentTicketAttachment.pm)
 - (2005/10/31) added missing ContentType in ArticleAttachmentIndex() if
    fs lookup is used (Kernel/System/Ticket/ArticleStorage*.pm)
 - (2005/10/31) improved sql quote with type (String, Integer and Number)
    to have a better security
 - (2005/10/30) removed not needed german default salutation and signature
    from scripts/database/initial_insert.sql
 - (2005/10/30) improved oracle backend with max length of index and foreign
    key ident, fixed triger creation - removed not needed / if DBI is used.
 - (2005/10/25) improved bin/opm.pl to uninstall packages via
   -p package-verions of installed package
 - (2005/10/25) moved to default selected priority and state in
    first mask of phone and email mask
 - (2005/10/25) fixed lost of original .backup and .save files if
    packages are reinstalled
 - (2005/10/25) added html access keys for customer panel
 - (2005/10/24) moved oracle database param LongReadLen to 4*1024*1024 to
   store biger attachments
 - (2005/10/23) fixed small bug for WorkingTime calculation
 - (2005/10/22) fixed bug #971 - Invalid agents get LockTimeOut notification
 - (2005/10/21) fixed bug #948 - Invalid agents should not longer get follow-ups
 - (2005/10/21) fixed bug #957 - Got "no ArticleID" error when viewing queues (p1 of 5)
 - (2005/10/20) improved html of admin auto responses <-> queue relation
 - (2005/10/20) fixed unlock of closed bulk-action tickets
 - (2005/10/20) fixed calendar lookup in admin generic agent time
    selection
 - (2005/10/18) added sortfunction for hashes and array in admin interface
    -> SysConfig
 - (2005/10/17) fixed bug #792 - GPG 1.4.1 is no handled correct
 - (2005/10/17) fixed missing db quoting in Kernel/System/Auth/DB.pm
 - (2005/10/15) small rework of Kernel/Language/de.pm with improved wording
 - (2005/10/15) fixed bug #889 - Fixed QuoteSignle typo and added changed
    QuoteSingle for PostgreSQL
 - (2005/10/15) Added correct quoting in Filter.pm when deleting a
    PostMasterFilter rule
 - (2005/10/13) changed merge article type to note-external to be shown
    in the customer interface, other way the customer will get an no
    permission screen for this ticket
 - (2005/10/13) improved bin/PendingJobs.pl to send reminder notifications
    to queue subscriber if ticket is unlocked (not longer to the ticket
    owner).
 - (2005/10/13) improved html style of package view in admin interface
 - (2005/10/11) added missing SessionUseCookie config setting to SysConfig
 - (2005/10/10) fixed time (hour and minute) selection on 0x default selections
    in framework (00 selection if 0x was selected)
 - (2005/10/08) removed not longer needed uniq customer id search in
    agent interface
 - (2005/10/06) fixed input check of TimeVacationDays and
    TimeVacationDaysOneTime in admin interface (just integer values allowed)
 - (2005/10/05) fixed bug #947 - Admin -> SelectBox: Insert, Delete, Update
    etc. possible
 - (2005/10/04) added MainObject as required for Kernel/Output/HTML/Generic.pm
 - (2005/10/01) fixed time (minute and hour) default selection if 01 minues
    or 01 hours are used

2.0.3 (2005/09/28)
 - (2005/09/28) fixed typo in config option name for csv search output,
    so configable csv search output is now possible
 - (2005/09/28) improved speed of Kernel::System::AgentTicketMailbox
    (added page jumper)
 - (2005/09/28) fixed not deleting var/tmp/XXXXXX.tmp files
 - (2005/09/26) fixed not working cache in Kernel::System::User->UserGetData()
 - (2005/09/24) fixed small oracle database driver bugs
 - (2005/09/24) added inital user groups add (UserSyncLDAPGroups) after
    inital login
 - (2005/09/19) moved ldap user sync after login from Kernel/System/User.pm
    to Kernel/System/Auth/LDAP.pm (already an existing ldap module)
 - (2005/09/19) fixed ticket search create day and month selection
    (e. g. 009) if input fields (no pull downs) are used
 - (2005/09/19) removed js from change ticket customer
 - (2005/09/19) fixed bin/mkStats.pl - no attachments are sent
 - (2005/09/18) removed auto result in object link mask (search submit
    required first!) and improved html design
 - (2005/09/17) added DefaultTheme::HostBased config option for host
    name based theme selection
 - (2005/09/14) fixed move action module in
    Kernel/Output/HTML/Standard/AgentTicketQueueTicketViewLite.dtl
 - (2005/09/13) fixed ticket search with IE if many options are selected
 - (2005/09/11) improved html style in customer panel
 - (2005/09/09) added Chinese translation, thanks to zuowei
 - (2005/09/07) added admin "su" (Switch To User) feature (it's disabled
    per default)
 - (2005/09/05) moved to german "Ihr OTRS Benachrichtigungs-Master" wording
    in default notifications
 - (2005/09/05) added missing default state and article type option to
    Kernel/Modules/AgentTicketClose.pm
 - (2005/09/04) changed max. session time from 9h to 10h
 - (2005/09/04) added missing config options in
    Kernel/Modules/AgentTicketEmail.pm and Kernel/Modules/AgentTicketPhone.pm
    for show count of customer ticket history
 - (2005/09/04) added missing Kernel::Modules::AgentLookup module registration
 - (2005/09/04) fixed ArticleGetContentPath() in Kernel/System/Ticket/Article.pm,
    removed "uninitialized value" warning if no content path is set in db'
 - (2005/09/04) fixed ArticleWriteAttachment() in
    Kernel/System/Ticket/ArticleStorageFS.pm, added ContentPath lookup
 - (2005/09/04) fixed SubGroup of Ticket::Frontend::CustomerInfo(Queue|Zoom|
    Compose), Frontend::Agent is the correct one
 - (2005/09/04) added possibe state selection in owner update screen
 - (2005/08/29) fixed bug #905 - Fixed SuSE meta header info, try-restart
    arg, and some smaller fixes
 - (2005/08/26) added package manager deploy check in admin interface, if
    package is really deployed (compare files in filesystem and package)
 - (2005/08/26) added time accounting option to ticket move mask
 - (2005/08/26) replaced localtime(time) with Kernel::System::Time core
    module in several files
 - (2005/08/26) removed empty thai translation file
 - (2005/08/24) replaced scripts/restore.sh and scripts/backup.sh with improved
    scripts/backup.pl and scripts/restore.pl scripts
 - (2005/08/24) added SMIME and PGP environment check in admin
    interface
 - (2005/08/23) fixed bug #891 - typo in Login.dtl

2.0.2 (2005/08/22)
 - (2005/08/19) fixed bug #811 - 404 Error for role link OTRS::Admin::Role
    <-> User
 - (2005/08/19) Added new config parameter to include a envelope from
    header in outgoing notifications for customer and agents:

   $Self->{"SendmailNotificationEnvelopeFrom"} = '';

 - (2005/08/19) fixed bug #846 - empty envelope from on notifications
 - (2005/08/19) fixed bug #879 - "Wide character in subroutine" - mails with
    attachments in utf-8 mode
 - (2005/08/19) fixed bug #871 - Erroneous Content-Length fields are sent
    when downloading attachments
 - (2005/08/19) fixed bug #861 - Problems in faq attachments and postgresql
    backend
 - (2005/08/19) updated nb_NO translation again - thanks to Espen Stefansen!
 - (2005/08/18) enabled customer PGP and SMIME preferences if PGP or
    SMIME is enabeled
 - (2005/08/18) fixed broken download of public SMIME certs
 - (2005/08/18) fixed bug #874 - password plaintext in UserLastPw
 - (2005/08/17) fixed bug #872 - CustomerCalendarSmall not working, module
    not registered
 - (2005/08/16) fixed bug #847 - Broken download of public PGP keys via
    customer preferences pannel
 - (2005/08/16) fixed bug #862 - wrong sum for time acounting
 - (2005/08/12) fixed bug #870 - wrong parameter order in
    Kernel::System::Ticket::Article::SendCustomerNotification routine
 - (2005/08/12) removed default selections (UserSalutation) from CustomerUser
    config
 - (2005/08/12) updated nb_NO translation - thanks to Espen Stefansen!
 - (2005/08/10) updated pt_BR translation - thanks to Glau Messina!
 - (2005/08/09) added config option for defaul sortby and order in ticket
    search result in customer and agent interface
 - (2005/08/09) fixed bug #822 - Missing FAQID in TicketZoom for linked
    FAQ article
 - (2005/08/08) fixed bug #815 - strange line in history
 - (2005/08/08) added add/delete option in SysConfig for NavBar
 - (2005/08/07) fixed bug #658 - Typo in installer.pl
 - (2005/08/06) fixed bug #836 - GenericAgent (GUI based) seem to ignore
    priority - added some db quote
 - (2005/08/06) changed description text of Ticket::Frontend::PendingDiffTime
    config setting
 - (2005/08/06) fixed not shown linked objects in faq zoom and print view
 - (2005/08/06) removed not needed Kernel/Modules/FAQState.pm and not
    needed config setting
 - (2005/08/06) added warning message in customer panel on account create
    if invalid email address is given
 - (2005/08/05) Fixed bug #850 - Can't locate object method "KeySearch"
    error"
 - (2005/08/05) Fixed bug #860 - Error in AgentTicketForward.pm, missing
    title in the warning for the owner check
 - (2005/08/04) updated it translation - thanks to Giordano Bianchi!
 - (2005/08/04) changed default state of new faq articles to 'internal (agent)'
 - (2005/08/04) fixed bug #877 - Error when merging tickets - Can't call
    method "LockSet" on an undefined value at Kernel/System/Ticket.pm line 3720
 - (2005/08/04) added missing merge params to Kernel/Config/Files/Ticket.xml

2.0.1 (2005/08/01)
 - (2005/07/31) fixed bug 602 - CustomerIDs and CustomerUserIDs are lowercased
    before being assigned to a ticket
 - (2005/07/31) fixed bug 600 - Wide character death in IPC.pl
 - (2005/07/31) fixed bug 593 - Need ID or Name in log file
 - (2005/07/31) fixed missing recover of .save files on uninstall of
    .opm packages
 - (2005/07/31) fixed DBUpdate-to-2.0.postgresql.sql - alter table
    time_accounting - DECIMAL(10,2), fixed UPDATE ticket SET
    escalation_start_time
 - (2005/07/31) fixed bug 566 - Wide character in print, ArticleStorageFS.pm
 - (2005/07/29) fixed required time accounting option in js of phone
    and email ticket
 - (2005/07/29) fixed bug 817 - added missing freetime1, freetime2 in
    otrs-schema.postgresql.sql and scripts/DBUpdate-to-2.0.postgresql.sql
 - (2005/07/29) added hour and minutes in time selection in ticket search
    in admin, agent and customer interface - bug [843]
 - (2005/07/28) updated es tranlsation file by Jorge Becerra - Thanks!
 - (2005/07/28) updated translation files
 - (2005/07/28) fixed bug in ticket expand view
 - (2005/07/28) just framework options for web installer, removed
    ticket options
 - (2005/07/28) moved to globle GetExpiredSessionIDs() for
    bin/DeleteSessionIDs.pl and Kernel/System/AuthSession.pm
 - (2005/07/24) added missing from realname on phone follow up in
    Kernel::Modules::AgentTicketPhone
 - (2005/07/24) improved scripts/tools/charset-convert.pl tool with
    get opt params and with file option
 - (2005/07/24) added block feature for system stats
 - (2005/07/24) added auto removed of expired sessions on CreateSessionID()
 - (2005/07/23) removed access of admin group to stats module (because
    of existing own stats group)
 - (2005/07/23) improved page title with ticket number of
    Kernel::Modules::AgentTicketPlain frontend module
 - (2005/07/23) moved ticket unlock after merge from frontend module to
    Kernel::System::Ticket (because it's a core function)
 - (2005/07/23) disabled PGP and SMIME in default setup (because if it's
    not configured there are many warnings in error log)

2.0.0 beta6 (2005/07/19)
 - (2005/07/18) added ticket search option for ticket free time
 - (2005/07/18) fixed not shown calendar lookup icons
 - (2005/07/18) added date-check (JavaScript)
 - (2005/07/18) added number-check for TimeUnits (JavaScript)
 - (2005/07/17) improved speed of xml parsing - also speed of SysConfig
 - (2005/07/16) fixed module permission check bug in agent handle
 - (2005/07/15) fixed bug 821 - Admin SysConfig (Values cannot be activated)

2.0.0 beta5 (2005/07/14)
 - (2005/07/14) removed not needed admin dtls from lite theme, because this
    standard is used as default
 - (2005/07/14) removed not needed customer dtls from lite theme, because this
    standard is used as default
 - (2005/07/13) web installer rewritten - moved to block feature
 - (2005/07/13) added check in bin/SetPermissions.sh if . files exists
 - (2005/07/09) splited big sub groups Frontend::Agent in smaller groups in
    Kernel/Config/Files/Ticket.xml
 - (2005/07/08) fixed bug with double session id bug after login
 - (2005/07/08) improved notify layer with error or notice icon
 - (2005/07/08) fixed bug in Kernel/System/Group.pm GroupMemberList() if GroupID
    is given (possible in AgentTicketOwner.pm if roles are used)
 - (2005/07/08) added postmaster follow up with X-OTRS-Header update function
 - (2005/07/08) fixed win32 binmode problem in Kernel/System/Web/UploadCache/FS.pm
 - (2005/07/08) fixed wrong named templates for customer ticket history
    in Kernel/Modules/AgentTicketEmail.pm and Kernel/Modules/AgentTicketPhone.pm
 - (2005/07/04) improved bin/otrs.addQueue with -s <SYSTEMADDRESSID>
    and -c <COMMENT> params.

2.0.0 beta4 (2005/07/03)
 - (2005/07/03) added ticket free time feature - take care, you need to
    alter the ticket table:

    ALTER TABLE ticket ADD freetime1 DATETIME;
    ALTER TABLE ticket ADD freetime2 DATETIME;

    new config options are:

    $Self->{"TicketFreeTimeKey1"} = 'Termin1';
    $Self->{"TicketFreeTimeDiff1"} = 0;
    $Self->{"TicketFreeTimeKey2"} = 'Termin2';
    $Self->{"TicketFreeTimeDiff2"} = 0;

 - (2005/07/03) fixed bug 797 - renamed AdminEmail to Admin Notification
    in admin interface.
 - (2005/07/03) rewritten faq customer and public area
 - (2005/07/03) fixed bug 799 - improved FAQ article for utf8 support
    http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=3
 - (2005/07/03) added fixed/auto update for faq articles with no number
 - (2005/07/03) fixed bug 800 - FAQ insert overwrites response by default
 - (2005/07/03) removed CGI cpan module from dist because of incomapt.
   for mod_perl 1.99 and mod_perl 2.00
 - (2005/07/01) added datatype DECIMAL support for time_accounting table
    (changed datatype of time_unit in time_accounting table)
 - (2005/06/29) fixed user language selection in customer panel
 - (2005/06/28) fixed default customer valid selection in admin interface
 - (2005/06/27) fixed XML::Parser::Lite backend with xml decode
 - (2005/06/27) updated to cpan CGI v3.10

2.0.0 beta3 (2005/06/21)
 - (2005/06/13) fixed bug 759 - error when changing default dictionary
 - (2005/06/13) fixed bug 773 - NotificationAgentOnline needs TimeObject
 - (2005/06/12) fixed bug 776 - when adding a new user I got error message
 - (2005/06/11) added XML::Parser support for Kernel::System::XML
 - (2005/06/07) fixed bug 771 - Customer Web Interface - Attachement
    View Error' Kernel/Modules/CustomerTicketZoom.pm
 - (2005/06/06) added experimental db2 support - thanks to Friedmar Moch!
 - (2005/06/06) removed foreign key for queue_id in pop3_account, fixed
    indexes for article_flag

2.0.0 beta2 (2005/05/16)
 - (2005/05/16) fixed bug 644 - GenericAgent module calls should not keep
    the error msg secret :-), moved to Kernel::System::Main
 - (2005/05/16) fixed bug 733 - Postgres: TicketOverview doesn't work in April
 - (2005/05/14) fixed bug 737 - cannot add FAQ categories in 2.0 beta1
 - (2005/05/08) fr translation updated by Yann Richard - thanks!
 - (2005/05/08) fixed bug 729 - Problem removing example FAQ-entry from FAQ
 - (2005/05/08) fixed bug 730 - Problem with FAQ nav bar
 - (2005/05/08) fixed bug 734 - Timezone not reflected in DB Tables (ticket
    create time, etc.)
 - (2005/05/07) fixed language translation files
 - (2005/05/07) fixed bug 647 - Allow setting of default language for FAQs
 - (2005/05/07) fixed bug 686 - defect attachments on download with firefox
 - (2005/05/07) added html access keys for nav bar
    general:
    h = home
    l = logout
    o = overview
    n = new
    s = search
    p = preferences
    a = admin interface
    t = ticket interface
    f = faq interface
    g = formular submit

    ticket:
    o = queue view
    n = phone ticket
    e = email ticket
    k = locked ticket list
    m = new messages in locked ticket list
 - (2005/05/07) fixed bug 719 - Timezone setting (US EDT -4) causes
    "Session Timeout"
 - (2005/05/04) removed html wrap from ticket text areas
 - (2005/05/04) added ticket event module layer
 - (2006/05/04) fixed priority default selection in priority screen

2.0.0 beta1 (2005/05/02)
 - (2005/04/30) fixxed bug 712 - Reports ignore setting for http-type
 - (2005/04/22) added ticket merge feature
 - (2005/04/14) fixed From in article of AgentTicketPending and
    AgentTicketMove frontend module
 - (2005/04/10) added check to ticket core function Move(), send no
    ticket move info for closed tickets
 - (2005/04/08) updated CGI module to 3.07
 - (2005/02/17) Kernel/Config/Modules*.pm not longer needed, moved
    to config filer
 - (2005/02/17) renamed _all_ ticket frontend modules and templates
    to AgentTicket* (cleanup)
 - (2005/02/15) renamed _all_ ticket config options! and moved to
    own config files:
      o Kernel/Config/Files/Ticket.pm
      o Kernel/Config/Files/TicketPostMaster.pm
    -->> old ticket config setting will not longer work <<--
 - (2005/02/11) imporved agent ticket search with created options
    (berated by user, created in queue)
 - (2004/12/04) moved PGP and SMIME stuff to Kernel/System/Email.pm
    to be more generic
 - (2004/11/27) added config option TicketHookDivider
    [Kernel/Config.pm]
    # (the divider between TicketHook# and number)
    $Self->{TicketHookDivider} = ': ';
#    $Self->{TicketHookDivider} = '';
    [...]
 - (2004/11/24) renamed from bin/SendStats.pl to bin/mkStats.pl and added
    fs output e. g.
    shell> bin/mkStats.pl -m NewTickets -p 'Month=1&Year=2003' -r me@host.com -b text
    NOTICE: Email sent to 'me@host.com'
    shell> bin/mkStats.pl -m NewTickets -p 'Month=1&Year=2003'  -o /data/dir
    NOTICE: Writing file /data/dir/NewTickets_2004-11-24_14-38.csv
    shell>
 - (2004/11/24) added postmaster filter to
 - (2004/11/16) a xml 2 sql processor which is using Kernel/System/DB.pm
    and Kernel/System/DB/*.pm' bin/xml2sql.pl to generate database based
    sql syntax
 - (2004/11/16) moved database settings from Kernel/System/DB.pm to
    Kernel/System/DB/*.pm (mysql|postgresql|maxdb|oracle|db2)
 - (2004/11/16) added fast cgi (fcgi) handle to (bin/fcgi-bin/*.pl)
 - (2004/11/16) splited cgi-handle to handle (bin/cgi-bin/*.pl) and
    modules (Kernel/System/Web/Interface*.pm)
 - (2004/11/16) renamed Kernel/System/WebUploadCache.pm to
    Kernel/System/Web/UploadCache.pm
 - (2004/11/16) renamed Kernel/System/WebRequest.pm to
    Kernel/System/Web/Request.pm
 - (2004/11/07) added LOWER() in sql like queries to search, now searches
    are case insensitive in postgresql and maxdb
 - (2004/11/04) added new feature so show ticket history reverse
    [Kernel/Config.pm]
    # Agent::HistoryOrder
    # (show history order reverse) [normal|reverse]
    $Self->{'Agent::HistoryOrder'} = 'normal';
#    $Self->{'Agent::HistoryOrder'} = 'reverse';
    [...]
 - (2004/11/04) added "show no escalation" group feature
    [Kernel/Config.pm]
    # AgentNoEscalationGroup
    # (don't show escalated tickets in frontend for agents who are writable
    # in this group)
    $Self->{AgentNoEscalationGroup} = 'some_group';
    [...]
 - (2004/11/04) renamed session to sessions table (oracle compat.)
 - (2004/11/04) updated to CGI 3.05
 - (2004/11/04) switched to session db module as default because
   of compat. of operating systems
 - (2004/11/04) added new dtl tag $LQData{} to quote html links
 - (2004/11/02) added ticket free text feature to agent compose
 - (2004/11/02) added ticket free text feature to agent close
 - (2004/11/01) added auto generated table-sql scripts for mysql, postgresql,
    sapdb and oracle based on scripts/database/otrs-schema.xml
 - (2004/10/31) added database foreign-keys
 - (2004/10/08) fixed 544 - E-mail address check with query timeout causes
     Premature end of script headers
 - (2004/10/06) reworked all agent and customer notifications in database
    (use scripts/DBUpdate-to-2.0.*.sql)
 - (2004/10/06) added new config options for email address check
    # CheckEmailValidAddress
    # (regexp of valid email addresses)
    $Self->{CheckEmailValidAddress} = '^(root@localhost|admin@localhost)$';

    # CheckEmailInvalidAddress
    # (regexp of invalid email addresses)
    $Self->{CheckEmailInvalidAddress} = '@(anywhere|demo|example|foo)\.(..|...)$';

 - (2004/10/01) added global working time configuration for escalation
    and unlock calculation:
    [Kernel/Config.pm]
    # TimeWorkingHours
    # (counted hours for working time used)
    $Self->{TimeWorkingHours} = {
        Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
        Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
        Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
        Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
        Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
        Sat => [  ],
        Sun => [  ],
    };
    # TimeVacationDays
    # adde new days with:
    # "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';"
    $Self->{TimeVacationDays} = {
        1 => {
            01 => 'New Year\'s Eve!',
        },
        5 => {
            1 => '1 St. May',
        },
        12 => {
            24 => 'Christmas',
            25 => 'First Christmas Day',
            26 => 'Second Christmas Day',
            31 => 'Silvester',
        },
    };
    # TimeVacationDaysOneTime
    # adde new own days with:
    # "$Self->{TimeVacationDaysOneTime}->{1977}-{10}->{27} = 'Some Info';"
    $Self->{TimeVacationDaysOneTime} = {
        2004 => {
          6 => {
              07 => 'Some Day',
          },
          12 => {
              24 => 'Some A Day',
              31 => 'Some B Day',
          },
        },
    };
    [...]
 - (2004/10/01) improved ticket escalation, added new ticket table col.
    use scripts/DBUpdate-to-2.0.*.sql
 - (2004/09/29) fixed bug 310 - System-ID "09" is not working
 - (2004/09/27) replaced dtl env LastScreenQueue with LastScreenOverview
    and LastScreen with LastScreenView.
 - (2004/09/16) added frontend module registry, so no frontend module
    will be longer accessable till the module is registry. For example
    a registered frontend module with navigation icon in Agent nav bar
    (navigation bar will be build automatically, based on permissions):
    [Kernel/Config.pm]
    $Self->{'Frontend::Module'}->{'AgentPhone'} = {
        Group => ['users', 'admin'],
        Description => 'Create new Phone Ticket',
        NavBar => [{
            Description => 'Create new Phone Ticket',
            Name => 'Phone-Ticket',
            Image => 'new.png',
            Link => 'Action=AgentPhone',
            NavBar => 'Agent',
            Prio => 20,
         },
       ],
    };

 - (2004/09/16) added Kernel::System::PID to start bin/PostMaster.pl just
    once (new table, process_id is needed)
 - (2004/09/15) added date check on set pending time, don't set pending
    time to past!
 - (2004/09/11) added support of object link
 - (2004/09/10) changed the agent notification to all subscriped agents
    if there is an follow up from the customer and the ticket is unlocked.
    This is different to OTRS <= 1.3. So if you don't want this, you can
    use the following config option to disable this (link in OTRS 1.3)
    [Kernel/Config.pm]
     $Self->{PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner} = 1;
    [...]
 - (2004/09/10) added Kernel::System::SearchProfile to manage object
    search profiles
 - (2004/09/09) added role/profile feature
 - (2004/09/09) added ticket title support

1.3.3 (2005-10-20)
 - (2005/10/20) moved to default download type as attachment (not inline)
    for a better security default setting
 - (2005/10/17) added security bugfix for missing SQL quote
 - (2005/07/08) fixed win32 binmode problem in Kernel/System/WebUploadCache.pm
 - (2005/07/01) fixed missing date in TicketForward.dtl
 - (2005/07/01) fixed bug 808 - Stats: StopMonth in Ticket.pm
 - (2005/07/01) fixed bug 810 - single quote in comment field generates errors
 - (2005/02/15) updated to cpan MIME::Tools 5.417
 - (2005/02/10) fixed generic agent - was not able to set new owner
 - (2005/01/19) fixed bug 666 - INSERTs into 'ticket_history' fail sometimes
 - (2005/01/07) fixed bug 659 - Escalation Notification Sent to Wrong Users
 - (2004/11/26) fixed remove of ticket link if just one exists
 - (2004/11/24) fixed new owner list in Kernel/Modules/AgentMove.pm
    (show just user with rw permission to selected queue)
 - (2004/11/07) fixed utf8-problem with postgres and non utf-8 emails in
    article_plain
 - (2004/11/05) updated Kernel/Language/hu.pm Thanks to Czakó Krisztián!
 - (2004/11/04) fixed loop if now theme directory is found
 - (2004/11/04) fixed upper queue rename with () or + chars
 - (2004/11/04) fixed bug 604 - Typo in AgentStatusView.pm
 - (2004/10/29) spell check rewritten
 - (2004/10/26) added unlock option to bulk feature
 - (2004/10/18) fixed bug 551 - FAQ on E-mail new only takes over the
    subject and not the text

1.3.2 (2004-10-15)
 - (2004/10/14) fixed bug 570 - Stat generation script fails under postgres
 - (2004/10/14) fixed bug 573 - Clicked link to check ticket status and here's
    what I got
 - (2004/10/12) replaced COUNTER with DATA in Kernel/System/Ticket/Number/*.pm
    (because of win32 systems and use strict mode)
 - (2004/10/12) fixed agent can be customer modus
 - (2004/10/10) fixed wrong lable attachments in db backend
 - (2004/10/07) fixed bug 562 Content-Transfer-Encoding: 7bit and german umlaut
 - (2004/10/07) fixed bug 565 HighlightColor* in AgentMailbox
 - (2004/10/06) fixed link quote of https links
 - (2004/10/06) added application log error message if bin/PostMaster.pl fails
 - (2004/10/01) fixed bug 547 - uninitialized value in string eq at
    Kernel/System/Ticket/Article.pm line 1387
 - (2004/09/29) fixed english "New ticket notification!", replaced
    OTRS_CURRENT_USERFIRSTNAME with OTRS_USERFIRSTNAME
 - (2004/09/29) removed not existing jp language translation
 - (2004/09/29) fixed bug 554 - "Thursday" twice in AdminGenericAgent.pm
 - (2004/09/27) fixed bug 548 - german spelling mistakes in agent
    notifications
 - (2004/09/23) fixed ticket free text selection in Kernel/Modules/CustomerMessag.pm
 - (2004/09/23) fixed not sended agent notification after created Email-Ticket
 - (2004/09/23) fixed ticket zoom in customer panel if no customer article
   exists

1.3.1 (2004-09-20)
 - (2004/09/16) fixed bug 513 - distinct customers must have distinct email
 - (2004/09/16) fixed bug 519 - PostMaster.pl bounces mail if database
    is down
 - (2004/09/16) fixed bug 521 - buggy utf8 content transfer encoding
 - (2004/09/11) fixed bug if somebody clicks on customer management
 - (2004/09/09) added address book and spell checker to agent forward
 - (2004/09/08) updated spanish translation - Thanks to Jorge Becerra!
 - (2004/09/08) fixed bug 500 - js error

1.3.0 beta4 (2004-09-08)
 - (2004/09/08) fixed bug 514 - Use of uninitialized value in addition (+) at
    bin/DeleteSessionIDs.pl line 93.
 - (2004/09/08) fixed bug 517 - fixed bug 517 - DBUpdate-to-1.3 scripts
    don't correctly rename system_queue_id
 - (2004/09/08) fixed bug 516 - initial_insert.sql violates ticket_history
    "NOT NULL" contraints
 - (2004/09/05) fixed bug 380 - Does not allow change of customer login
 - (2004/09/04) fixed bug 502 - Email bouncing does not work
 - (2004/09/04) fixed bug 503 - Move Ticket into queue not possible
 - (2004/09/04) fixed bug 504 - $Text{"0"} in DTLs does not produce any output
 - (2004/09/04) added delete option for pop3 accounts in admin interface
 - (2004/09/04) improved generic agent web interface
 - (2004/08/30) fixed '' selection on ticket free text search
 - (2004/08/30) support of sub dtl blocks
 - (2004/08/28) fixed call customer via phone (set state was ignored)
 - (2004/08/26) fixed multi customer id support and added docu

1.3.0 beta3 (2004-08-25)
 - (2004/08/25) fixed german translation (replaced wrong words)
 - (2004/08/24) fixed time schedule for generic agent

1.3.0 beta2 (2004-08-24)
 - (2004/08/24) fixed ticket_history table update script

1.3.0 beta1 (2004-08-18)

 - (2004/08/11) added feature to send fulltext reqests to a
    mirror database
    [Kernel/Config.pm]
    # AgentUtil::DB::*
    # (if you want to use a mirror database for agent ticket fulltext search)
    $Self->{'AgentUtil::DB::DSN'} = "DBI:mysql:database=mirrordb;host=mirrordbhost";
    $Self->{'AgentUtil::DB::User'} = "some_user";
    $Self->{'AgentUtil::DB::Password'} = "some_password";
    [...]

 - (2004/08/10) added Radius auth modules for agent and customer
    interface
 - (2004/08/10) improved Kernel::System::CustomerAuth::DB to use
    an external database
 - (2004/08/10) added email 1:1 download option in AgentPlain
 - (2004/08/08) added owner_id, priority_id and state_id to
    ticket_history table.
 - (2004/08/04) moved customer notifications from Kernel/Config.pm to
    database and added multi language support
 - (2004/08/02) fixed bug 466 - Error in managing very long Message-IDs
 - (2004/08/01) improved Kernel::System::Log::SysLog with log charset
    config option in case syslog can't work with utf-8
 - (2004/08/01) improved Kernel::System::Email backends
 - (2004/08/01) fixed bug 429 - Attachment file names with spaces do
    not save properly
 - (2004/08/01) fixed bug 450 - Spelling mistake in default FAQ entry
 - (2004/08/01) fixed bug 460 - Patch to add params hash to LDAP bind
    in Kernel/System/User.pm.
 - (2004/07/30) added references, in-reply-to follow up check
    [Kernel/Config.pm]
    # PostmasterFollowUpSearchInReferences
    # (If no ticket number in subject, otrs also looks in In-Reply-To
    # and References for follow up checks)
    $Self->{PostmasterFollowUpSearchInReferences} = 0;

 - (2004/07/17) fixed generic agent Schedule web interface
 - (2004/07/16) added multi attachment support for attachments
 - (2004/06/28) improved Kernel/Modules/AdminSelectBox.pm module
 - (2004/06/27) added Block() feature to dtl files (removed a lot
    of no longer needed templates)
 - (2004/06/27) improved web handle (bin/cgi-bin/index.pl and
    bin/cgi-bin/customer.pl) to show module syntax errors.
 - (2004/06/22) improved postmaster filter to use matched value as [***]
    in "Set =>" option.
 - (2004/06/22) added support for crypted database passwords (use
    bin/CryptPassword.pl to crypt passwords).
 - (2004/06/10) added generic agent web interface
 - (2004/06/03) improved language translation with custom translation
    files:
    Kernel/Language/$Locale.pm (default)
    Kernel/Language/$Locale_$Action.pm (translation for otrs modules like
     file manager, calendar, ...)
    Kernel/Language/$Locale_Custom.pm (own changes,updates)
 - (2004/05/18) added html application output filter option, e. g. to
    filter java script of the application or to manipulate the html
    output of the application.
    (see alos Kernel/Config/Defaults.pm -> Frontend::Output::PostFilter)
 - (2004/05/04) added ticket history log on ticket link update and
    notification info if link ticket number doesn't exists.
 - (2004/05/03) added PreApplicationModule examples to Kernel/Config.pm
 - (2004/04/30) added multi customer id support to Kernel/System/CustomerUser.pm,
    Kernel/System/CustomerUser/DB.pm and Kernel/System/CustomerUser/LDAP.pm.
    So one customer can have more then one customer id.
 - (2004/04/22) added notification module for customer panel
    (customer.pl) like for existing agent (index.pl)
 - (2004/04/20) added PreApplicationModule (index.pl) and
    CustomerPanelPreApplicationModule (customer.pl) This interface
    use useful to check some user options or to redirect not accept
    new application news.
 - (2004/04/19) added MaxSessionIdleTime for session managment
    to check/delete idle sessions
 - (2004/04/15) added file size info to article attachments
    (DBUpdate-to-1.3.*.sql is required!).
 - (2004/04/14) ticket history rewritten and added i18n feature
 - (2004/04/14) reworked/renamed Kernel::System::Ticket::Article
    and sub module functions and added added pod docu, see
    http://dev.otrs.org/

    Note: Kernel::System::Ticket are not longer compat. to OTRS 1.2
     or lower!

 - (2004/04/07) added config option SessionUseCookieAfterBrowserClose
    for session config stuff to keep cookies in browser (after closing
    the browser) till expiration of session (default is 0).
 - (2004/04/06) added missing priority options in TicketSeatch()
    of Kernel::System::Ticket.
 - (2004/04/05) reworked/renamed Kernel::System::Ticket functions and
    added added pod docu, see http://dev.otrs.org/
 - (2004/04/04) added auto convert of html only emails to text/plain,
    text/html will be attached as attachment (Kernel/System/EmailParser.pm)
 - (2004/04/01) fixed some html quote bugs
 - (2004/03/30) added ability to reverse the Queue sorting (added
    AgentQueueSort setting)
 - (2004/03/12) added customer panel MyTickets and CompanyTickets
    feature.
 - (2004/03/11) added mulit serach options to customer serach e. g.
    "name+phone" in customer search
 - (2004/03/11) added customer search prefix (default '') and suffix
    (default '*') to CustomerUser as config options.
 - (2004/03/11) added <OTRS_CUSTOMER_*> tags for salutatuion, signateure
    and std. responses
 - (2004/03/08) added TimeZone feature - e. g. config option
    "$Self->{TimeZone} = +5;" in Kernel/Config.pm
 - (2004/03/05) added Include funtion to dtl tags - Thanks to Bozhin Zafirov!
    - moved to central css dtl file (Kernel/Output/HTML/*/css.dtl and
      Kernel/Output/HTML/*/customer-css.dtl)
 - (2004/02/29) improved database handling of large objects (use DBI
    bind values now / saves memory)
 - (2004/02/27) replaced "CustomQueue" with "My Queues" in agent frontend
 - (2004/02/27) fixed possible owner selection in AgentPhone/AgentEmail
 - (2004/02/23) improved FreeText feature look if just one key is
    defined.
 - (2004/02/23) improved otrs LDAP modules with AlwaysFilter and
    Charset options (see online documentation)
 - (2004/02/23) updated to CGI 3.04

1.2.4 (2004-07-07)

 - (2004/06/29) fixed bug [456] not existing queue_auto_response
    references in scripts/database/initial_insert.sql
 - (2004/06/11) added Hungarian translation. Thanks to Gáncs Gábor!
 - (2004/04/10) fixed not shown "this message is written in an
    other charset as your own" link in agent zoom
 - (2004/04/08) fixed performance problem in Kernel::Language
    module (get ~5% more performance of the webinterface)
 - (2004/04/06) added missing priority options in SearchTicket()
    of Kernel::System::Ticket.

1.2.3 (2004-04-02)

 - (2004/03/29) fixed some html quote bugs
 - (2004/03/28) fixed bug 365 - null attachment kills pop import script
 - (2005/03/25) updated pl language translation, Thanks to Tomasz Melissa!
 - (2004/03/25) fixed quote bug in AgentPhoneView, AgentEmail and
    AgentCompose.
 - (2004/03/08) fixed bug 341 Wrong results searching for time ranges
    http://bugs.otrs.org/show_bug.cgi?id=341
 - (2004/02/29) fixed language quoting in customer login screen
 - (2004/02/27) fixed missing "internal (agent)" agent search faq
 - (2004/02/27) fixed possible owner selection in AgentPhone/AgentEmaill

1.2.2 (2004-02-23)

 - (2004/02/17) changed screen after moved ticket (like OTRS 1.1)
 - (2004/02/17) added null option to search options
    http://bugs.otrs.org/show_bug.cgi?id=321
 - (2004/02/17) fixed double quote bug in GetIdOfArticle()/CreateArticle()
    http://bugs.otrs.org/show_bug.cgi?id=319
 - (2004/02/17) fixed bug 317 - Return Path set to invalid email
    http://bugs.otrs.org/show_bug.cgi?id=317

1.2.1 (2004-02-14)

 - (2004/02/14) fixed escalation bug 290 -
    http://bugs.otrs.org/show_bug.cgi?id=290
 - (2004/02/14) updated spanish translation. Thanks to Jorge Becerra!
 - (2004/02/14) updated czech translation. Thanks to Petr Ocasek
    (BENETA.cz, s.r.o.)!
 - (2004/02/14) added Norwegian language translation (bokmĺl)
    Thanks to Arne Georg Gleditsch!
 - (2004/02/12) fixed security bugs ins SQL quote()
 - (2004/02/12) fixed bin/PendingJobs.pl bug (Need User)
 - (2004/02/10) fixed CustomerUserAdd, added Source default map if
    no Source name is given
 - (2004/02/10) fixed missing translation in agent and customer
    preferences option selections.

1.2.0 beta3 (2004-02-09)

 - (2004/02/09) fixed bug 249 Editing system e-mail addresses with
    quotations in name field - http://bugs.otrs.org/show_bug.cgi?id=249
 - (2004/02/09) added contact customer (create ticket) feature
 - (2004/02/08) added multi customer map/source support
 - (2004/02/08) added GenericAgent module support
 - (2004/02/05) fixed bug in X-OTRS-Queue option if bin/PostMasterPOP3.pl
    is used.
 - (2004/02/04) fixed bug in customer interface (empty To selection)
 - (2004/02/03) fixed typo in template (wrong $Data{} for Field6)
    Kernel/Output/HTML/Standard/FAQArticleForm.dtl

1.2.0 beta2 (2004-02-02)

 - (2004/02/02) replaced column "comment" to "comments" of each table to
    be oracle compat.
 - (2004/02/02) added ticket link feature
 - (2004/02/01) fixed uncounted unlocktime calcualtion in bin/UnlockTickets.pl
 - (2004/01/27) added Bcc field for agent address book and agent compose
 - (2004/01/24) fixed bug 280 - group_customer_user table
    (http://bugs.otrs.org/show_bug.cgi?id=280)
 - (2004/01/23) fixed bug 219 - GenericAgent and adding notes
    (http://bugs.otrs.org/show_bug.cgi?id=219)
 - (2004/01/23) fixed bug 215 - Bug in search URL - wrong link to next page
    (http://bugs.otrs.org/show_bug.cgi?id=215)
 - (2004/01/23) fixed bug 213 - Does not update replies with the correct name
    (http://bugs.otrs.org/show_bug.cgi?id=213)
 - (2004/01/23) fixed bug 192 - rename queue with Sub-queue
    (http://bugs.otrs.org/show_bug.cgi?id=192)
 - (2004/01/23) fixed customer-user <-> group problem added the following
    to Kernel/Config.pm
    # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower)
    # (if this is 1, the you need to set the group <-> customer user
    # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup
    # otherway, each user is ro/rw in each group!)
    $Self->{CustomerGroupSupport} = 0;

    # CustomerGroupAlwaysGroups
    # (if CustomerGroupSupport is true and you don't want to manage
    # each customer user for this groups, then put the groups
    # for all customer user in there)
    $Self->{CustomerGroupAlwaysGroups} = ['users', 'info'];
 - (2004/01/23) changed Kernel::System::Ticket->SearchTicket() to
    return false if on param (e. g. Queue or State) doesn't exist
    (problem was, that if a queue name dosn't exist, then the
    GenericAgent gets tickets from all queues!).

1.2.0 beta1 (2004-01-22)
 - (2004/01/22) internationalization of agent notification messages
    configurable over admin interface (attention, agent notificatins
    are not be longer stored as article, now just a history entry will
    be created, old articles will be removed/delete by update script!)
 - (2004/01/19) improve ticket search with date/time options
 - (2004/01/14) added X-OTRS-SenderType and X-OTRS-ArticleType to
    possible email headers (see doc/X-OTRS-Headers.txt).
 - (2004/01/14) Updated Mail::Tools from 1.51 to 1.60.
 - (2004/01/12) added config option to send no pending notification in
    defined hours (SendNoPendingNotificationTime).
 - (2004/01/10) improved TicketStorageModule, now it's possible to
    switch from one to the other backend on the fly.
 - (2004/01/09) improved GenericAgent.pl to work also with more ticket
    properties see also for all options:
    http://doc.otrs.org/cvs/en/html/generic-agent-example.html
 - (2004/01/09) removed charset selection from perferences (agent and
    customer interface). Take the charset form translation file.
 - (2004/01/09) added utf-8 support for mail frontend (min. Perl 5.8.0
    required)
 - (2004/01/08) added address book feature on compose answer
    screen.
 - (2004/01/07) added OTRS_CUSTOMER_DATA_* tags for info of
    existing customer in CustomerMap in Kernel/Config.pm in
    Agent notification config options.
 - (2003/12/23) added lock/unlock option to phone view / create
    ticket.
 - (2003/12/15) changed recipents of customer notifications
    (change queue, update owner, update state, ...) to current
    customer user, based on customer user source.
 - (2003/12/15) added customer user cc by creating a new ticket
    with different sender email addresses.
 - (2003/12/11) added more ticket free text options for tickets
    now we have 8 (not only 2) - improved also GenericAgent and
    Web-Frontend!
 - (2003/12/07) added SUSE 9.0 support and added RPM spec file
    for SUSE 9.0.
 - (2003/12/07) moved Kernel/Output/HTML/Agent|Admin|Customer.pm
    stuff to Kernel/Modules/*.pm modules.
 - (2003/12/07) removed config option CustomerViewableTickets and
    added customer preferences option (15|20|25|30).
 - (2003/12/07) removed config option ViewableTickets and added
    agent preferences option (5|10|15|20|25).
 - (2003/12/03) added QueueListType config option [tree|list] to
    show the QueueSelection in a tree (default) or just in a list
    Example:  Tree:        List:
              QueueA       QueueA
                Queue1     QueueA::Queue1
                Queue2     QueueA::Queue2
                Queue3     QueueA::Queue3
              QueueB       QueueB
                Queue1     QueueB::Queue1
                Queue2     QueueB::Queue2
 - (2003/12/02) added remove of session cookie after closing the
    browser in agent interface
 - (2003/11/27) added modules for agent notifications
    Kernel/Output/HTML/NotificationCharsetCheck.pm
    Kernel/Output/HTML/NotificationUIDCheck.pm
    are default modules to configure over Kernel/Config.pm
    $Self->{'Frontend::NotifyModule'}->{'1-CharsetCheck'} = {
        Module => 'Kernel::Output::HTML::NotificationCharsetCheck',
    };
    $Self->{'Frontend::NotifyModule'}->{'2-UID-Check'} = {
        Module => 'Kernel::Output::HTML::NotificationUIDCheck',
    };
    So it's alos possible to create your own agent notifications
    like motd od escalation infos.
 - (2003/11/26) added group <-> customer user support - so it's
    possible that you can define the customer queues for new tickets
 - (2003/11/26) added modules for ticket permission checks
    Kernel/System/Ticket/Permission/OwnerCheck.pm
    Kernel/System/Ticket/Permission/GroupCheck.pm
    Kernel/System/Ticket/CustomerPermission/CustomerIDCheck.pm
    Kernel/System/Ticket/CustomerPermission/GroupCheck.pm
    So it's possible to write own perission check modules!
    Example: Don't allow agents to change the priority if the state
    of the ticket is 'open' and in a specific queue.
    Example ofKernel/Config.pm:

    # Module Name: 1-OwnerCheck
    # (if the current owner is already the user, grant access)
    $Self->{'Ticket::Permission'}->{'1-OwnerCheck'} = {
        Module => 'Kernel::System::Ticket::Permission::OwnerCheck',
        Required => 0,
    };
    # Module Name: 2-GroupCheck
    # (if the user is in this group with type ro|rw|..., grant access)
    $Self->{'Ticket::Permission'}->{'2-GroupCheck'} = {
        Module => 'Kernel::System::Ticket::Permission::GroupCheck',
        Required => 0,
    };

 - (2003/11/19) improved group sub system, added create, move_into, owner
    and priority permissions to groups (DBUpdate-to-1.2.*.sql is required!).
 - (2003/11/05) added agent preferences option "Screen after new phone
    ticket". So you can select the next screen after creating a new
    phone ticket.
 - (2003/11/02) improved GenericAgent.pl to work also with ticket
    priorities (search and change).
    Example for Kernel/Config/GenericAgent.pm:
    # --
    # [name of job] -> move all tickets from abc to experts and change priority
    # --
    'move all abc priority "3 normal" tickets to experts and change priority'=> {
      # get all tickets with these properties
      Queue => 'abc',
      Priorities => ['3 normal'],
      # new ticket properties
      New => {
        Queue => 'experts',
        Priority => '4 high',
      },
    },
 - (2003/11/02) added delete option to Admin->StdAttachment menu
 - (2003/11/01) added PostMaster(POP3).pl filter options like procmail.
    Example for Kernel/Config.pm:
    # Job Name: 1-Match
    # (block/ignore all spam email with From: noreply@)
    $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
        Module => 'Kernel::System::PostMaster::Filter::Match',
        Match => {
            From => 'noreply@',
        },
        Set => {
            'X-OTRS-Ignore' => 'yes',
        },
    };
    Available modules are Kernel::System::PostMaster::Filter::Match
    and Kernel::System::PostMaster::Filter::CMD. See more to use it
    on http://doc.otrs.org/.
 - (2003/10/29) added bin/CleanUp.pl to clean up of all tmp data
    like ipc, database or fs session and log stuff (added CleanUp()
    to Kernel::System::AuthSession::* and Kernel::System::Log).
 - (2003/10/27) added "-c Kernel::Config::GenericAgentJobModule"
    option to GenericAgent.pl to use it with more then one
    (Kernel::Config::GenericAgent) job file. For example you will be
    able to have Kernel::Config::Delete and Kernel::Config::Move or
    other job files to execute it on different times.
 - (2003/10/14) changed phone default settings:
    * new tickets are unlocked (not locked)
    * subject and body is empty as default
 - (2003/09/28) improved next screen management after closing tickts
 - (2003/09/28) added <OTRS_TICKET_STATE> to agent compose answer screen
    as variable for new ticket state in composed message.
 - (2003/08/28) improved GenericAgent to use From, To, Cc, Subject and
    Body for ticket selection - example:
   [...]
   'delete all tickets with subject "VIRUS 32" in queue abc' => {
      # get all tickets with this properties
      Queue => 'abc',
      Subject => '%VIRUS%',
      # new ticket properties
      New => {
        # DELETE!
        Delete => 1,
      },
   },
   [...]
 - (2003/07/31) added "Show closed Ticket/Don't show closed Ticket" link
    to customer panel show my tickets overview
 - (2003/07/14) added last owner selection to Kernel/Modules/AgentOwner.pm
 - (2003/07/13) add "single sign on" (pre-authentication) option for
    http-basic-auth (Kernel::System::Auth::HTTPBasicAuth and
    Kernel::System::CustomerAuth::HTTPBasicAuth). Thanks to Phil Davis!
 - (2003/07/12) fixed bug 155 - in multiple page ticket view, start value
    might be too high
 - (2003/07/12) improved ticket search, added also search profile option
 - (2003/07/05) improved module permission options, now it's possible
    to add more the one group
 - (2003/06/26) improved ticket search and added new search preferences
    table (db update with scripts/DBUpdate-to-1.2.(mysql|postgres).sql)
    required!
 - (2003/05/29) added utf-8 support for webfrontends (min. Perl 5.8.0
    required)
 - (2003/05/20) added array for source queue selection to bin/GenericAgent.pl
    for example, use this job for more queues:
    [...]
    'move tickets from tricky to experts' => {
      # get all tickets with this properties
      Queue => ['tricky', 'tricky1'],
      States => ['new', 'open'],
      Locks => ['unlock'],
    [...]
 - (2003/05/13) removed UNIQUE (not needed!) in pop3_account table

1.1.? (2003-??-??)
 - (2003/10/27) fixed (removed) not needed database connects in
    PostMaster(POP3).pl stuff (now just 1 database connect, not 3
    connects)! Thanks to Jens Wilke!
 - (2003/09/39) added Czech translation file - Tomas Krmela!
 - (2003/09/29) added Polish translation file - Tomasz Melissa!
 - (2003/09/16) fixed order of user checking/adding in rpm spec files
 - (2003/08/22) fixed ascii2html convert fucktion for "\n" -> "<br>\n" and
    "  " -> " &nbsp;".
 - (2003/08/22) fixed customer user lookup for PostMaster*.pl based on
    senders email address (set customer id and customer user)

1.1.3 (2003-07-12)
 - (2003/07/12) fixed bug 182 - Error when modify an queue without a queue-name
 - (2003/07/12) removed "PerlInitHandler Apache::StatINC" (Reload %INC files
    - perl modules) from scripts/apache-httpd.include.conf because of many error
      message in apache error log
    -=> apache reload is still needed when perl modules changed on disk <=-
 - (2003/07/12) improved performance of Kernel/System/Ticket/ArticleStorageDB.pm
    with large objects
 - (2003/07/10) fixed bug 171 - No lock check if two Agents try to lock
    ticket at same time (or later)
 - (2003/07/06) fixed bug 168 - The install script for POSTGRES contains wrong
    datatypes (DATETIME instead of TIMESTAMP)
 - (2003/07/06) fixed bug 165 - Pop3 change - does not show the queue
 - (2003/07/03) fixed bug 178 - Authenticated customer LDAP requests don't work
 - (2003/07/02) updated Finnish translation, thanks to Antti Kämäräinen
 - (2003/07/01) added SMTP module port patch of Jeroen Boomgaardt
 - (2003/06/22) fixed bug 144 - PostMasterPOP3.pl is exiting
    "Attached .eml file causes bug in EmailParser.pm"
    http://bugs.otrs.org/show_bug.cgi?id=144
 - (2003/06/04) fixed legend colors of stats pics

1.1.2 (2003-05-31)
 - (2003/06/01) improved Kernel/System/Ticket/Number/*.pm (ticket number
    generator modules) to work with non existing var/log/TicketCounter.log.
     -=> So var/log/TicketCounter.log will be removed from the CVS and
     tar.gz updates will be much easier! (TicketCounter.log will not be
     reseted on tar-update of OTRS update)
 - (2003/06/01) added Resent-To email header check for queue sorting of
    new ticket - http://lists.otrs.org/pipermail/otrs/2003-May/001845.html
 - (2003/05/30) added "PerlInitHandler Apache::Reload" (Reload %INC files
    - perl modules) to scripts/apache2-httpd.include.conf
    -=> no apache reload is needed when perl modules is updated on disk <=-
 - (2003/05/30) added "PerlInitHandler Apache::StatINC" (Reload %INC files
    - perl modules) to scripts/apache-httpd.include.conf
    -=> no apache reload is needed when perl modules is updated on disk <=-
 - (2003/05/29) fixed create ticket (without priority selection) via
    customer panel and changed priority names.
 - (2003/05/26) fixed pic.pl bug - http://bugs.otrs.org/show_bug.cgi?id=149
 - (2003/05/19) improved text formatting of "long" messages in QueueView
    TicketZoom, TicketPlain and TicketSearch
 - (2003/05/18) fixed small logic bugs in Kernel/System/PostMaster*
    improved debug options for bin/PostMaster.pl and bin/PostMasterPOP3.pl
     -=> just used -d1 (1-3) for debug level of Kernel/System/PostMaster*
 - (2003/05/18) added customer data lookup for PostMaster*.pl based on
    senders email address (set customer id and customer user)
 - (2003/05/13) fixed unwanted ticket unlock on move
 - (2003/05/13) added russian translation! Thanks to Serg V Kravchenko!
 - (2003/05/13) added config options for shown customer info size
    $Self->{ShowCustomerInfo(Zoom|Queue|Phone)MaxSize}
 - (2003/05/08) fixed ignored user comment in admin area
 - (2003/05/04) added missing StateUpdate (table ticket_history_type)
    to scripts/DBUpdate-to-1.1.postgresql.sql
 - (2003/05/02) removed unique option for the pop3_account column
    login! To be able to have more pop3 accounts with the same
    login name.
 - (2003/05/01) fixed bug 134 - Title shows "Select box" instead
    of "Admin Log" - http://bugs.otrs.org/show_bug.cgi?id=134
 - (2003/05/01) fixed Kernel/System/AuthSession/*.pm to be able
    to store 0 values

1.1.1 (2003-05-01)
 - (2003/04/30) removed agent notify about new note because new
    owner got ticket assigned to you notify!
 - (2003/04/29) fixed bug 131 - QueueView shows wrong queue in
    drop-downs - http://bugs.otrs.org/show_bug.cgi?id=131
 - (2003/04/29) added min. counter size option (default 5) for
    Kernel::System::Ticket::Number::AutoIncrement module.
 - (2003/04/25) removed shown customer id in 'MyTickets' from
    customer interface - added customer id to user name line

1.1 RC1 (2003-04-24)
 - (2003/04/24) added refresh time to AgentMailbox screen (refresh
    time still exists for QueueView)
 - (2003/04/24) fixed "show closed tickets" in customer interface
    (http://lists.otrs.org/pipermail/otrs/2003-April/001508.html)
 - (2003/04/24) fixed max shown tickets in QueueView (default now 1200)
    (http://lists.otrs.org/pipermail/otrs/2003-April/001505.html)
 - (2003/04/23) fixed missing filename (default index.pl) for download
    of attachments using Kernel/System/Ticket/ArticleStorageFS.pm
    (http://lists.otrs.org/pipermail/otrs/2003-April/001491.html)
 - (2003/04/22) fixed bug 123 - E-mail address with simple quote
    http://bugs.otrs.org/show_bug.cgi?id=123
 - (2003/04/18) added RH8 IPC (shm id 0) workaround (create dummy shm)
 - (2003/04/17) fixed AgentStatusView (1st ticket is actually the 2nd)
 - (2003/04/17) added Firstname/Lastname of agents to ticket history

1.1 RC1 (2003-04-15)
 - (2003/04/15) added Italian translation - Thanks to Remo Catelotti
 - (2003/04/14) improved performance of MIME parser (PostMaster)
 - (2003/04/13) added config option DefaultNoteTypes (used note
    types) default is just note-internal because note-external and
    note-report is confusing.
 - (2003/04/11) added check if ticket state type is closed or
    removed then send not 'auto reply' to customer.
    http://lists.otrs.org/pipermail/otrs/2003-April/001401.html
 - (2003/04/11) added check for quotable messages in auto response
 - (2003/04/11) added check and html2ascii convert for html only
    emails on std. responses, forwards or splits
 - (2003/04/11) added Page Navigator for AgentQueueView -
    http://lists.otrs.org/pipermail/otrs/2003-February/000881.html
 - (2003/04/09) improved AdminEmail feature with group recipient
 - (2003/04/08) added ticket split option in article zoom.
 - (2003/04/08) fixed bug 109 - Attachments not being forwarded on
    http://bugs.otrs.org/show_bug.cgi?id=109
 - (2003/04/08) fixed bug 111 - Inability to forward on anything from:
    'agent email(external)' - http://bugs.otrs.org/show_bug.cgi?id=110
 - (2003/03/24) improved user-auth and customer-auth ldap interface
    with 'UserAttr' (UID for posixGroups objectclass and DN for non
    posixGroups objectclass) on group access check. Config options now:
    [...]
    $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
    # for ldap posixGroups objectclass (just uid)
    $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
    # for non ldap posixGroups objectclass (with full user dn)
    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
    [...]
 - (2003/03/24) added agent feature to be also customer of one ticket
 - (2003/03/24) added UncountedUnlockTime config options - e.g. don't
    count Fri 16:00 - Mon 8:00 as unlock time.
 - (2003/03/23) added generic module/group permission concept for
    Kernel/Modules/*.pm modules.
    -=> add "$Self->{'Module::Permission'}->{'module'} = 'group';"
    to Kernel/Config.pm like
     "$Self->{'Module::Permission'}->{'AdminAutoResponse'} = 'users';"
    to let the users groups able to change the auto responses.
 - (2003/03/13) improved create customer account - send account login
    via email to requester (added config text for email)
 - (2003/03/13) added SendNoAutoResponseRegExp config option to send no
    auto responses if regexp is matching. (Default is
    '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?')
 - (2003/02/11) improved ticket search (merged fulltext and ticket number
    rearch)
 - (2003/03/10) added customer email notification on move, state update
    or owner update (config option for each queue). Use
    "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql".
    http://lists.otrs.org/pipermail/dev/2002-June/000005.html
 - (2003/03/06) added ro/rw to group object. So the agent is able to search,
    zoom, ... in tickets but can't edit the tickets - added also new config
    option 'QueueViewAllPossibleTickets' to show the ro queues in the queue
    (default 0 -=> not shown).
    Use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql".
 - (2003/03/05) added sendmail backends (Kernel::System::Email::Sendmail
    and Kernel::System::Email::SMTP) - for win32 user. New config options:
    [...]
      $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
      $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f ';

      $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
      $Self->{'SendmailModule::Host'} = 'mail.example.com';
      $Self->{'SendmailModule::AuthUser'} = '';
      $Self->{'SendmailModule::AuthPassword'} = '';
    [...]
 - (2003/03/05) added "view all articles" config option for ticket zoom
    view (TicketZoomExpand default is 0) - new dtl templates for ticket
    zoom Kernel/Output/HTML/*/AgentZoom*.dtl (removed TicketZoom*.dtl)
    http://lists.otrs.org/pipermail/otrs/2003-January/000784.html
 - (2003/03/03) new ticket state implementation (added ticket_state_type
    table). Use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql".
    State name is now free settable (because of the ticket state name).
    Added ticket state documentation.
 - (2003/02/25) rewrote scripts/backup.sh, update your cronjobs!
    http://lists.otrs.org/pipermail/dev/2003-February/000112.html
 - (2003/02/23) added sub-queue support
    http://lists.otrs.org/pipermail/otrs/2002-June/000065.html
 - (2003/02/17) added allowing the client to close a ticket via customer
    panel - http://lists.otrs.org/pipermail/otrs/2003-February/000891.html
 - (2003/02/15) fixed hanging login problem with mod_perl2
 - (2003/02/15) added mod_perl2 support for web installer
 - (2003/02/15) unfortunately there is a mod_perl2 bug on RH8 - added
    check if crypt() is working correctly
 - (2003/02/14) fixed default Spelling Dictionary selection and added
    a preferences option
 - (2003/02/13) added PendingDiffTime config option (add this time to
    shown (selected) pending time) -
    http://lists.otrs.org/pipermail/otrs/2003-February/000899.html
 - (2003/02/09) updated priotity options with number prefix for sort of
    html select fields - e. g. "normal" is "3 normal" and "high" is
    "4 high" - use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql"
 - (2003/02/09) added ShowCustomerInfo(Queue|Zoom|Phone) config options
    for shown CustomerInfo (e. g. company-name, phone, ...) on
    AgentQueueView, AgentZoom and AgentPhone.
 - (2003/02/08) improved fulltext search with queue and priority option
 - (2003/02/08) added html color highlighting for ticket article type
    e. g. to highlight internal and external notes in TicketZoom -=>
    article tree.
 - (2003/02/08) added html color highlighting for ticket priority
 - (2003/02/08) moved to 100% CSS support for Standard and Lite theme
 - (2003/02/08) improved VERSION regex for 1.x.x.x cvs revision
 - (2003/02/08) changed database script location from install/database
    to scripts/database

1.0 RC3 (2003-02-03)
 - (2003/02/03) added customer user info on TicketView, TicketZoom and PhoneView
     dtl template (if wanted, uncomment it).
 - (2003/02/03) fixed java script stuff for Spell Check
 - (2003/02/03) added customer user serach to PhoneView
 - (2003/02/02) added pending ticket notification - Thanks to Andreas Haase!
     http://lists.otrs.org/pipermail/otrs/2003-January/000839.html
 - (2003/01/27) fixed some doc typos - Thanks to Eddie Urenda!
 - (2003/01/27) added die string -=> better to find webserver user file
    write permission problems (var/log/TicketCounter.log)!
    Kernel/System/Ticket/Number/*.pm
 - (2003/01/23) added Brazilian Portuguese translation! Thanks to Gilberto
    Cezar de Almeida!

1.0 RC2 (2003-01-19)
 - (2003/01/19) added CustomerUser LDAP backend - Thanks to Wiktor Wodecki!
 - (2003/01/19) fixed CustomerUser backend (config options)
 - (2003/01/18) fixed bug 61 (ArticleStorageInit error ) -
    http://bugs.otrs.org/show_bug.cgi?id=61
 - (2003/01/17) fixed bug 68 on FreeBSD 4.7 (trying to "compose email" from
    the agent interface) - http://bugs.otrs.org/show_bug.cgi?id=68
 - (2003/01/16) fixed bug 62 (not working command line utilitity) -
    http://bugs.otrs.org/show_bug.cgi?id=62
 - (2003/01/16) added bin/otrs.checkModules to check installed and
    required cpan modules
 - (2003/01/15) updated finnish translation! Thanks to Antti Kämäräinen!
 - (2003/01/15) added CheckMXRecord option to webinstaller
 - (2003/01/14) fixed typos "preferneces != preferences typo"
    http://lists.otrs.org/pipermail/dev/2003-January/000074.html
    Thanks to Wiktor Wodecki!
 - (2003/01/14) fixed bug 59 (Bug in SELECT statement on empty search form) -
    http://bugs.otrs.org/show_bug.cgi?id=59
 - (2003/01/14) updated french translation! Thanks to Nicolas Goralski!
 - (2003/01/12) added spanisch translation! Thanks to Jorge Becerra!
 - (2003/01/11) fixed AgentPhone bug of Time() in subject -
    Time(DateFormatLong) was shown

1.0 RC1 (2003-01-09)
 - (2003/01/09) added AgentTicketPrint (Ticket Print View)
 - (2003/01/09) improved Kernel::System::Ticket::IndexAccelerator::RuntimeDB
    and StaticDB (for locked tickets).
 - (2003/01/09) removed Kernel::System::Ticket::IndexAccelerator::FS
    because RuntimeDB and StaticDB is enough
 - (2003/01/05) improved fulltext search (added ticket state search option)
 - (2003/01/05) added CMD option to bin/GenericAgent.pl (so you can
    execute own programs on GenericAgent.pl actions - e. g. send
    special admin emails)
 - (2003/01/02) added attachments support for std. responses
 - (2002/12/27) added filters (All, Open, New, Pending, Reminder) to
    AgentMailbox (locked-ticket-view)
 - (2002/12/24) added pending feature for tickets
 - (2002/12/20) added Kernel::System::Ticket::ArticleStorage* modules
    for attachments in database or fs (needs to update the database
    (scripts/DBUpdate.(mysql|postgesql).sql)! The main reason is a lot
    of people have problems with the file permissions of the local otrs
    and webserver user (often incoming emails are shown some times again).
    TicketStorageModule in Kernel/Config.pm.
     * Kernel::System::Ticket::ArticleStorageDB -> (default)
     * Kernel::System::Ticket::ArticleStorageFS -> (faster but webserver
        user should be the otrs user - use it for larger setups!)
 - (2002/12/19) attachment support (send and view) for customer panel!
 - (2002/12/18) added config option CheckEmailAddresses and CheckMXRecord.
    CheckMXRecord is useful for pre checks of valid/invalid senders (
    reduce Postmaster emails). Disable CheckEmailAddresses if you work
    with customers which don't have email addresses or your otrs system is
    in your lan!
 - (2002/12/18) added more error handling to AgentPhone
 - (2002/12/15) added bin/PostMasterPOP3.pl and AdminPOP3 interface for
    fetching emails without procmail, fetchmail and MDA
 - (2002/12/12) added finnish translation - Thanks to Antti Kämäräinen!
 - (2002/12/08) added working PostMasterDaemon.pl and PostMasterClient.pl,
    alternative to PostMaster.pl. How it works: If the PostMasterDaemon.pl
    is running, pipe email through PostMasterClient.pl like (PostMaster.pl)
    (e. g. "cat /tmp/some.box | bin/PostMasterClient.pl"). Pro: Speed, Contra
    needs more memory.
 - (2002/12/07) added customer-user-backend Kernel/System/CustomerUser/DB.pm.
 - (2002/12/07) added preferences-backend module for user and customer user
    (Kernel/System/ (User/Preferences/DB.pm and CustomerUser/Preferences/DB.pm)
 - (2002/12/04) moved from Date::Calc (Perl and C) to Date::Pcalc (Perl only)
    and added Date::Pcalc to Kernel/cpan-lib/ (OS independent!).
 - (2002/12/01) moved GenericAgent.pm to GenericAgent.pm.dist to have tarball
    updates easier.
 - (2002/12/01) moved finally to new config file Kernel/Config.pm.dist! Learn
    more -=> INSTALL -=> "Demo config files"!
 - (2002/12/01) added "enchant LDAP auth" patch from Wiktor Wodecki for
    Kernel/System/Auth/LDAP.pm and Kernel/System/CustomerAuth/LDAP.pm -
    http://lists.otrs.org/pipermail/dev/2002-November/000043.html.
    Thanks Wiktor!
 - (2002/11/28) fixed bug 39 - added mime encode for attachment file names
    http://bugs.otrs.org/show_bug.cgi?id=39 - Thanks to Christoph Kaulich!
 - (2002/11/27) added backend modules for loop protection of PostMaster.pl
    "LoopProtectionModule" in Kernel/Config.pm (default is DB) -
    Kernel::System::PostMaster::LoopProtection::(DB|FS).
 - (2002/11/24) added delete ticket feature for GenericAgent.pl (removes tickets
    from db and fs) - http://lists.otrs.org/pipermail/dev/2002-October/000037.html.
 - (2002/11/23) removed Kernel::Modules::AdminLanguage! Moved used languages
    to config file (Kernel/Config.pm - DefaultUsedLanguages). Moved translation
    files from long language names to short names like en, de, bg, nl, ...
    (e. g. Kernel/Language/bg.pm). Updated docu.
 - (2002/11/21) moved var/cron/* to var/cron/*.dist (.dist is not used) to make
    updates easier! Thanks to Bryan Fullerton!
 - (2002/11/15) moved %doc/install/* to /opt/OpenTRS/install in RPM-specs.
    because the web-installer needs this stuff in this location. %doc isn't
    consistent on different linux distributions!
 - (2002/11/15) fixed bug [48], custom modules don't work/load -
    http://bugs.otrs.org/show_bug.cgi?id=48
 - (2002/11/15) added Dutch translation! Thanks to Fred van Dijk!
 - (2002/11/14) added Bulgarian translation! Thanks to Vladimir Gerdjikov!
 - (2002/11/11) added new config file as Kernel/Config.pm.dist (will be used
    for >= OTRS 5.0 Beta9) if you want to test it with 0.5, use Kernel/Config.pm.dist
    as Kernel/Config.pm (cp Kernel/Config.pm.dist Kernel/Config.pm)!
    Kernel/Config/Defaults.pm is the config file with all defaults. If you want
    to change this settings, add the needed entry to Kernel/Config.pm(.dist)
    and the Kernel/Config/Defaults.pm will be overwrite. Updates will be much
    easier! - http://lists.otrs.org/pipermail/otrs/2002-October/000315.html
 - (2002/11/11) added spell ckecker for agent interface (Kernel::Modules::AgentSpelling).
 - (2002/11/11) added browser window.status info for Standard Theme (Agent
    and Customer frontend).
 - (2002/11/11) added some CPAN modules to Kernel/cpan-lib/ (CGI 2.89,
    MIME-tools-5.411 and MailTools-1.51).
 - (2002/11/09) fixed attachment filename for IE (not the whole path like
    c:\Documents\test.jpg) Kernel/Modules/AgentCompose.pm.
 - (2002/11/09) fixed bug in Kernel/System/EmailParser.pm if email headers
    are longer then 64 characters. Thanks to Phil Davis!
 - (2002/11/01) added file permission check for PostMaster.pl on startup!
    -=> Will help to get setup faster working!
 - (2002/10/31) added email valid check (incl. mx) on CreateAccount (customer
    panel) -=> Config option: $Self->{CheckMXRecord}!

0.5 BETA8 (2002-10-25)
 - (2002/10/24) improved web installer - added system settings
 - (2002/10/22) added notify mail to agent by ticket move - configurable via preferences
 - (2002/10/22) added Lite QueueView - configurable via preferences
 - (2002/10/20) added customer web frontend (bin/cgi-bin/customer.pl,
     Kernel/Modules/Customer*.pm and Kernel/Output/HTML/*/Customer.dtl)
 - (2002/10/20) added lost password feature
 - added config support for AgentPreferences module (Kernel/Config/Preferences.pm)
 - added AgentStatusView module (overview of all open tickets) - (Thanks to Phil Davis)!
 - added support of generic session id name (e. g. SessionID, OTRS, ...)
 - added more flexibility for option string in Kernel::Modules::AgentPhone
    [Kernel::Config::Phone]
      # PhoneViewASP -> useful for ASP
      # (Possible to create in all queue? Not only queue which
      # the own groups) [0|1]
      $Self->{PhoneViewASP} = 1;
      # PhoneViewSelectionType
      # (To: section type. Queue => show all queues, SystemAddress => show all system
      # addresses;) [Queue|SystemAddress]
       $Self->{PhoneViewSelectionType} = 'SystemAddress';
      # PhoneViewSelectionString
      # (String for To: selection.)
      $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>';
      # PhoneViewOwnSelection
      # (If this is in use, "just this selection is valid" for the PhoneView.)
      $Self->{PhoneViewOwnSelection} = {
        # QueueID => String
        '1' => 'First Queue!',
        '2' => 'Second Queue!',
      };
    [...]
 - added attachment support for agent compose answer
 - added Kernel::Modules::AdminEmail feature - a admin can send (via admin
    interface) info to one or more agents.
 - added /etc/sysconfig/otrs file for rcscripts
 - added rpm for Red Hat Linux 7.3
 - added email notify on ownership change feature - see
    http://lists.otrs.org/pipermail/otrs/2002-September/000213.html
 - added ReplyTo patch for PostMaster.pl of Phil Davis - Thanks Phil!
    - http://lists.otrs.org/pipermail/otrs/2002-September/000203.html
 - created config file (Kernel/Config/GenericAgent.pm) for bin/GenericAgent.pl
 - splited Kernel/Config.pm info Kernel/Config.pm, Kernel/Config/Postmaster.pm
    Kernel/Config/Phone.pm and Kernel/Config/Notification.pm and renamed some
    config variables to get a better overview.
 - added new/current french translation - Thanks to Bernard Choppy!
 - added module support for log (Kernel/Config.pm --> $Self->{LogModule})
     * "Kernel::System::Log::SysLog" for syslogd (default)
     * "Kernel::System::Log::File" for log file
 - added alternate login and logout URL feature (Kernel/Config.pm -->
    $Self->{LoginURL}, $Self->{LogoutURL}) and added two example alternate
    login pages scripts/login.pl (Perl) and scripts/login.php (PHP)
 - added backup and restore script (scripts/(backup|restore).sh)
 - moved Kernel::System::Article to Kernel::System::Ticket::Article! The
    ArticleObject exists not longer in Kernel::Modules::*, use TicketObject.
 - fixed Bug [25] Error on bounce of ticket - http://bugs.otrs.org/show_bug.cgi?id=25
 - fixed Bug [27] Let the fields "new message" and "Locked tickets" be more visible -
    http://bugs.otrs.org/show_bug.cgi?id=27
 - fixed Bug [23] little menu logic mistake - http://bugs.otrs.org/show_bug.cgi?id=23
 - fixed Bug [30] Kernel/System/DB.pm - DB quoting http://bugs.otrs.org/show_bug.cgi?id=30
    Thanks to Marc Scheuffler!
 - fixed Bug [28] Base64 Encoded mail fails - http://bugs.otrs.org/show_bug.cgi?id=28
    Thanks to Christoph Kaulich!
 - fixed rpm bug for SuSE Linux 7.3 (Installer) - Thanks to Schirott Frank!

0.5 BETA7 (2002-08-06)
 - improved screen session management (next screen, last screen) added back
    buttons
 - improved ticket and article lib funktions (Kernel::System::Ticket::* and
    Kernel::System::Article)
 - improved fulltext search
 - added time accounting for tickets (added new database table - time_accounting!
    use scripts/DBUpdate.(mysql|postgresql).sql for database updates!)
 - added notify feature for ticket lock timeout by system
 - added user preferences item email (so login and email can be different)
 - added "Std. Response on creating a queue" feature
    (http://lists.otrs.org/pipermail/otrs/2002-July/000114.html)
 - added module support for auth. (Kernel/Config.pm --> $Self->{AuthModule})
     * "Kernel::System::Auth::DB" against OTRS DB (default)
     * "Kernel::System::Auth::LDAP" against a LDAP directory
 - added "ChangeOwnerToEveryone" feature fot AgentOwner (useful for ASP)
    Kernel/Config.pm -> $Self->{ChangeOwnerToEveryone} = [0|1]
 - added AgentCustomer module (set a customer id to a ticket and get a customer
    history)
 - added a GenericAgent.pl! This program can do some generic actions on tickets
    (like SetLock, MoveTicket, AddNote, SetOwner and SetState). It was developed
    to close (automatically via cron job) ticket in a specific queue, e. g. all
    tickets in the queue 'spam'. (Thanks to Gay Gilmore for the idea)
 - added a simple webform (scripts/webform.pl) to generate emails with X-OTRS-Header
    to dispatch it with procmail (used for feedback forms)
 - added content_type col. to article table to handle differen charsets correctly
    (use script/DBUpdate.(mysql|postgresql).sql to upgrate existing databases).
 - added generic session storage management (Kernel/Config.pm --> $Self->{SessionModule})
     * "Kernel::System::AuthSession::DB" (default) --> db storage
     * "Kernel::System::AuthSession::FS" --> filesystem storage
     * "Kernel::System::AuthSession::IPC" --> ram storage
 - added http cookie support for session management - it's more comfortable to
    send links -==> if you have a valid session, you don't have to login again -
    If the client browser disabled html cookies, otrs will work as usual, append
    SessionID to links! (Kernel/Config.pm --> $Self->{SessionUseCookie})
 - added generic ticket number generator (Kernel/Config.pm --> $Self->{TicketNumberGenerator})
     * "Kernel::System::Ticket::Number::AutoIncrement" (default) --> auto increment
        ticket numbers "SystemID.Counter" like 1010138 and 1010139.
     * "Kernel::System::Ticket::Number::Date" --> ticket numbers with date
        "Year.Month.Day.SystemID.Counter" like 200206231010138 and 200206231010139.
     * "Kernel::System::Ticket::Number::DateChecksum" --> ticket numbers with date and
        check sum and the counter will be rotated daily like 2002070110101520 and 2002070110101535.
     * "Kernel::System::Ticket::Number::Random" --> random ticket numbers "SystemID.Random"
         like 100057866352 and 103745394596.
 - added UPGRADING file
 - updated redhat init script (Thanks to Pablo Ruiz Garcia)
 - fixed bug [21] " in email adresses are missing - http://bugs.otrs.org/show_bug.cgi?id=21
    (Thanks to Christoph Kaulich)
 - fixed bug [19] Responses sort randomly - http://bugs.otrs.org/show_bug.cgi?id=19
 - fixed SetPermissions.sh (permission for var/log/TicketCounter.log) (Thanks to
    Pablo Ruiz Garcia)
 - fixed bug [16] Attachment download - http://bugs.otrs.org/show_bug.cgi?id=16
    (Thanks to Christoph Kaulich)
 - fixed bug [15] typo in suse-rcotrs (redhat-rcotrs is not affected) -
    http://bugs.otrs.org/show_bug.cgi?id=15

0.5 BETA6 (2002-06-17)
 - added AgentBounce module
 - moved from Unix::Syslog to Sys::Syslog (Kernel::System::Log) because Sys::Syslog
    comes with Perl (not an additional CPAN module)!
 - added redhat-rcotrs script (thanks to Pablo Ruiz Garcia)
 - added OTRS cronjobs var/cron/[aaa_base|fetchmail|postmaster|session|unlock]
     * aaa_base -> cronjob settings like MAILTO="root@localhost"
     * fetchmail -> cronjob for fetchmail
     * postmaster -> cleanup for not processed email
     * session -> cleanup for old sessions
     * unlock -> ticket unlock
 - added OTRS cronjobs support (start/stop) to scripts/suse-rcotrs
 - moved all OTRS application required modules to two new files,
     * Kernel/Config/Modules.pm (all used OTRS modules)
     * Kernel/Config/ModulesCustom.pm (all add-on application modules, written by
        someone else, e. g. customer db or accounting system)
    to be release independently with Third Party modules for OTRS.
 - added $Env{"Product"} $Env{"Version"} (e. g. OTRS 0.5 Beta6) as dtl environment
    variable. Source is $OTRS_HOME/RELEASE.
 - added display support for HTML-only e-mails
 - added generic database and webserver to scripts/suse-rcotrs script
 - added PostgreSQL (7.2 or higher) support (use OpenTRS-schema.postgresql.sql)
 - fixed bug[12] fetchmail lock problem - http://bugs.otrs.org/show_bug.cgi?id=12
 - fixed bug[11] typos - http://bugs.otrs.org/show_bug.cgi?id=11
 - fixed bug[10] user_preferences table  - http://bugs.otrs.org/show_bug.cgi?id=10
 - fixed bug[9] LoopProtection!!! Can't open'/opt/OpenTRS/var/log/LoopProtection-xyz.log':
    No such file or directory! - http://bugs.otrs.org/show_bug.cgi?id=9
 - fixed HTML table bug in AdminArea::Queue (just with Netscape)
 - fixed SQL table preferences bug (use script/DBUpdate.mysql.sql)

0.5 BETA5 (2002-05-27)
 - added ticket escalation - if a ticket is to old, only this ticket will be shown
    till somebody is working on it
     * added new row (ticket_answered) to ticket table
     * updated Kernel/Output/HTML/<THEME>/AdminQueueForm.dtl
 - added auto ticket unlock for locked old not answered tickets
     * added new row (ticket_answered) to ticket table
     * modified Kernel::System::Ticket::Lock::SetLock()
     * added bin/UnlockTickets.pl with --timeout and --all options
 - added command line tool (bin/DeleteSessionIDs.pl) to delete expired or all session
    ids via command line or cron - options are --help, --expired and --all
 - fixed bug[7] (http://bugs.otrs.org/show_bug.cgi?id=7 - space in Installer.pm
    lets creating of database otrs in MySQL fail) by Stefan Schmidt.
 - added URL (screen) recovery after session timeout and possibility to send
    links without session id. Example: Shows you the ticket after OTRS
    login - http://host.example.com/otrs/index.pl?AgentZoom&TicketID=9
 - added http://bugs.otrs.org/ link to the Error.dtl template, to get an easier
    bug reporting
 - added NoPermission.dtl screen
 - added phone tool - Kernel::Modules::AgentPhone.pm
 - added french translation (thanks to Martin Scherbaum)
 - added 'Send follow up notification' and 'Send new ticket notification' to agent
    feature
     * added new values to initial_insert.sql for agent notifications, table:
       ticket_history_type, value: SendAgentNotification
     * modified Kernel/Output/HTML/<THEME>/AgentPreferencesForm.dtl
     * required "new" options in Kernel::Config.pm!
 - fixed suse-rcotrs script (thanks to Martin Scherbaum)
     * added "INIT INFO"
     * just check httpd and mysqld - no restart
     * added stop-force|start-force option to restart httpd and mysqld
 - added help texts to the admin screens

0.5 BETA4 (2002-05-07)
 - changed login screen and added motd feature (Kernel/Output/HTML/Standard/Motd.dtl
   the motd file)
 - added Kernel::Modules::AdminCharsets.pm
 - added Kernel::Modules::AdminStatus.pm
 - added Kernel::Modules::AdminLanguages.pm
 - added mod_perl stuff to README.webserver and scripts/suse-httpd.include.conf
 - fixed bug[6] (http://bugs.otrs.org/show_bug.cgi?id=6 - user is a reserved word in
    SQL) reported by Charles Wimmer. Added some variables for table names and columns
    to Kernel/Config.pm. Important: For existing installations you have to change the
    Config.pm or to rename the "user" table to "system_user"!
 - added "kill all sessions" funktion to Kernel::Modules::AdminSession.pm
 - added old subject ("subject snip") and old e-mail ("body snip") to auto reply
 - added stats support Kernel::Modules::SystemStats and bin/mkStats.pl (with GD)
 - fixed missing html quoting in Kernel::Output::HTML::Agent->AgentHistory
 - update of html in AgentTicketView.dtl and AgentZoom.dtl
 - added MoveInToAllQueues [1|0] to Config.pm (allow to choose the move queues for
    ticket view and zoom [all|own])

0.5 BETA3 (2002-04-17)
 - added AgentOwner Module
 - added AgentForward Module
 - added auto session delete funktions if remote ip or session time is invalid.
 - added mail (show-)attachment funktion
 - added permission check funktions for AgentZoom, AgentPlain and AgentAttachments
 - added README.application-module

0.5 BETA2 (2002-04-11)
 - html (*.dtl) beautified
 - added session driver (sql|fs)

0.5 BETA1 (2002-03-11)
 - first official release

EOF
