OTRS CVS - Manual
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# PostMaster Filter Modules

See also chapter "PostMaster". This example will sort emails from "email@example.com" into queue "Some::System::Queue" and will set some ticket free text.

For all X-Header options see "doc/X-OTRS-Headers.txt".

A example of a simple postmaster filter module, save it under Kernel/System/PostMaster/Filter/Simple.pm. You just need 2 functions, new() and Run():

    # --
    # Kernel/System/PostMaster/Filter/Simple.pm - sub part of PostMaster.pm
    # Copyright (C) 2001-2003 Martin Edenhofer <martin+code otrs.org>
    # --
    # $Id: developer-guide-custom-modules.sgml,v 1.6 2004/04/23 08:21:17 martin Exp $
    # --
    # This software comes with ABSOLUTELY NO WARRANTY. For details, see
    # the enclosed file COPYING for license information (GPL). If you
    # did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
    # --

    package Kernel::System::PostMaster::Filter::Simple;

    use strict;

    use vars qw($VERSION);
    $VERSION = '$Revision: 1.6 $';
    $VERSION =~ s/^.*:\s(\d+\.\d+)\s.*$/$1/;

    # --
    sub new {
        my $Type = shift;
        my %Param = @_;

        # allocate new hash for object
        my $Self = {};
        bless ($Self, $Type);

        $Self->{Debug} = $Param{Debug} || 0;

        # get needed objects
        foreach (qw(ConfigObject LogObject DBObject)) {
            $Self->{$_} = $Param{$_} || die "Got no $_!";
        }

        return $Self;
    }
    # --
    sub Run {
        my $Self = shift;
        my %Param = @_;
        if ($Param{GetParam}->{From} =~ /email\@example.com/i) {
            $Param{GetParam}->{'X-OTRS-Queue'} = 'Some::System::Queue';
            $Param{GetParam}->{'X-OTRS-TicketKey1'} = 'Planet';
            $Param{GetParam}->{'X-OTRS-TicketValue1'} = 'Sun';
        }
        return 1;
    }
    # --
    1;

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