OTRS CVS - Manual
Prev | Chapter 6. Auto-Response | Next

# Follow up

Used if the customer wrote a follow up via email or Customer Interface.

A normal follow up auto-response should contain somthing like that:

    Thanks for your follow up e-mail

    You wrote:
    <OTRS_CUSTOMER_EMAIL[6]>

    Your e-mail will be answered by a human asap.

    Have fun with OTRS!

    Your OTRS Team

Prev | Home | Next
Auto-Response | Up | Reject