<chapter id="first-steps">
<title>First steps</title>

<sect1 id="login-and-new-user">
<title>Login as root and create a new account</title>
<para>
Let's presume that you have an installed OTRS system on your system and of course you do not want to waste too much time and see results quickly.
</para>

<para>
First you have to start your favourite webbrowser and have a look at <ulink url="http://localhost/otrs/index.pl"><citetitle>http://localhost/otrs/index.pl</citetitle></ulink>
<screenshot>
<screeninfo>login screen</screeninfo>
<graphic srccredit="login screen - screenshot" scale="40" fileref="screenshots/login.png"></graphic>
</screenshot>
Login as root@localhost who by default has assigned the password root. Please change this in the admin part asap (of course it is totally independent from your normal linux root account).
</para>

<para>
You are the root user of OTRS now. That means that you can do everything! You have the power, you are admin of the system. Normally you will not want to work as root and of course you need an account for all agents. So the first thing is to go into the admin interface.
<screenshot>
<screeninfo>admin interface</screeninfo>
<graphic srccredit="admin interface" scale="40" fileref="screenshots/admin-interface.png"></graphic>
</screenshot>
</para>

<para>
The admin interface is the central of your power. You can create and delete users, groups, queues and all sort of useful stuff here. Browse around and give it a try. But for now we want to create a new user at once.
<screenshot>
<screeninfo>add new user interface</screeninfo>
<graphic srccredit="add new user interface" scale="40" fileref="screenshots/add-new-user.png"></graphic>
</screenshot>
</para>

<para>
Now add the new user to the 'users' and 'stats' group or some other groups.
<screenshot>
<screeninfo>add groups to user interface</screeninfo>
<graphic srccredit="add groups to user interface" scale="40" fileref="screenshots/add-user-group.png"></graphic>
</screenshot>
</para>

</sect1>

<sect1 id="login-with-user-privilege">
<title>Login with user privilege</title>
<para>
After you created the new user we ask you to logout and to login again as this new user. After login in he/she will see the following screen:
<screenshot>
<screeninfo>first user screen</screeninfo>
<graphic srccredit="first user screen" scale="40" fileref="screenshots/first-screen.png"></graphic>
</screenshot>
</para>
<para>
Between the second and third black bar (in this example) the user has access to the different queues. He/she can browse the queue by simply clicking on the link with the queue name.
<screenshot>
<screeninfo>raw queue</screeninfo>
<graphic srccredit="raw queue" scale="40" fileref="screenshots/raw-queue.png"></graphic>
</screenshot>
</para>
</sect1>
</chapter>
