OTRS CVS - Manual
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# Interfaces

Agent: The Agent logs into the FAQ section via the FAQ icon in OTRS menu bar (if the admin has placed one there), or via this link: http://localhost/otrs/index.pl?Action=FAQ. If there is no icon pointing towards the FAQ area, it might be you are no member of the 'faq' group, ie. you're missing 'ro' rights in this group at least.

Agents with 'rw' rights are able to see all types of FAQs, including the 'internal' ones.

Customer: Your customers can view the FAQs then via a similar entry in their menu bar, which points to http://localhost/otrs/customer.pl?Action=CustomerFAQ.

Customers can view the public and the customer FAQs. The latter own the state type 'external' to be distinguished from the 'public' FAQs.

Everyone (depends on your webserver configuration, though), may use http://localhost/otrs/faq.pl to at least view the public FAQs.

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