OTRS CVS - Manual
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# Response Format (compose answer)

The OTRS is able to configure the format of std. responses by composing answers in the agent interface.

Example 13-21. Kernel/Config.pm - ResponseFormat (unix_style)

    [...]
        # unix_style (default)
        $Self->{ResponseFormat} = '$Data{"Salutation"}
    $Data{"OrigFrom"} $Text{"wrote"}:
    $Data{"Body"}

    $Data{"StdResponse"}

    $Data{"Signature"}
    ';

    [...]

If you want to change it to ms-style use the following

Example 13-22. Kernel/Config.pm - ResponseFormat (ms_style)

    [...]
        # ms_style
        $Self->{ResponseFormat} = '$Data{"Salutation"}

    $Data{"StdResponse"}

    $Data{"Signature"}

    $Data{"OrigFrom"} $Text{"wrote"}:
    $Data{"Body"}

    ';
    [...]

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