OTRS CVS - Manual
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# Chapter 22. The FAQ System

# What are FAQs?

'FAQ' is the abbreviation of 'Frequently Asked Question(s)'. The longer you run your OTRS system, the sooner you will get the impression of spending a lot of time by sending out the same answers to the same questions again and again.

To provide you with a mean to solve this puzzle, we integrated an FAQ database in OTRS (min. 1.2.x). Now your customers might find the answer before overloading your support team. When they contact you at last, you are able to provide a broad knowledge in a structurized way from within your OTRS installation. Your agents have more time to do something productive.

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