OTRS CVS - Manual
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# utf-8

OTRS is able to store and work with unicode utf-8. Just set the default charset to utf-8 and OTRS works in force utf-8 mode (frontend and backend).

Example 13-3. Kernel/Config.pm - utf-8

    [...]
        # default charset
        # (default frontend charset - "utf-8" is a multi chatset for all possible
        # charsets - e. g. "iso-8859-1" is also possible for single charset)
        # [default: iso-8859-1]
    #    $Self->{DefaultCharset} = 'iso-8859-1';
        $Self->{DefaultCharset} = 'utf-8';
    [...]

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