OTRS CVS - Manual
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# Chapter 15. Generic-Agent

The Generic-Agent (bin/GenericAgent.pl) is a command line program wich can do some actions (like move, add note, set state, set owner) on tickets.

Note: It's also possible to write own generic agent modules to do some actions (see chapter "Writing OTRS Modules" for examples).

# Config File

Kernel/Config/GenericAgent.pm is the default config file which must be copied (cp Kernel/Config/GenericAgent.pm.dist Kernel/Config/GenericAgent.pm).

It's also possibe to use different config files. For example, copy the "cp Kernel/Config/GenericAgent.pm.examples Kernel/Config/GenericAgentFileB.pm" and rename the package name in the new file:

    [...]
    package Kernel::Config::GenericAgentFileB;
    [...]

Execute the bin/GenericAgent.pl with option "-c Kernel::Config::GenericAgentFileB" and the new config file (Kernel/Config/GenericAgentFileB.pm) will be used.

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