OTRS - Manual
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# Chapter 10. Customer (min. OTRS 1.1)

OTRS is able to deal with various pieces of customer information (i.e. login, email, phone). This information can be shown in the Agent-Interface and can be used for the Customer-Interface (users and auth).

# How it works

The used/shown customer information is freely configurable (see backend), but there are three required options: UserLogin, UserEmail and UserCustomerID.

## Agent-Interface

If you want to show the customer user information (e. g. company, name, email, ...) in your Agent-Interface use the following config options.

        [Kernel/Config.pm]
        # ShowCustomerInfo*
        # (show customer user info on Phone, Zoom and Queue view)
        $Self->{ShowCustomerInfoPhone} = 1;
        $Self->{ShowCustomerInfoZoom} = 1;
        $Self->{ShowCustomerInfoQueue} = 0;
        [...]

## Admin-Interface

Edit your customer user information via the Admin-Interface (http://yourhost/otrs/index.pl?Action=AdminCustomerUser).

## Customer-Interface

The customer information for the Customer-Interface (http://yourhost/otrs/customer.pl) is used for the login and auth.

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User Auth Backend |  | Customer User Backend