OTRS - Manual
Prev | Chapter 12. Config File | Next

# agent area default settings

Example 12-15. Kernel/Config.pm - agent area default settings

    [...]
        # ----------------------------------------------------#
        # agent area default settings                         #
        # ----------------------------------------------------#

        # ViewableTickets
        # (The default viewable tickets a page.)
        $Self->{ViewableTickets} = 25;

        # ViewableTicketLines
        # (Max viewable ticket lines in the QueueView.)
        $Self->{ViewableTicketLines} = 18;

        # ViewableTicketLinesZoom
        # (Max viewable ticket lines in the QueueZoom.)
        $Self->{ViewableTicketLinesZoom} = 6000;

        # MaxLimit
        # (Max viewable tickets a page.)
        $Self->{MaxLimit} = 150;

        # RefreshOptions
        # (Refresh option list for preferences)
        $Self->{RefreshOptions} = {
            '' => 'off',
            2  => ' 2 minutes',
            5  => ' 5 minutes',
            7  => ' 7 minutes',
            10 => '10 minutes',
            15 => '15 minutes',
        };

        # Highligh*
        # (Set the age and the color for highlighting of old queue
        # in the QueueView.)
        # highlight age1 in min
        $Self->{HighlightAge1} = 1440;
        $Self->{HighlightColor1} = 'orange';
        # highlight age2 in min
        $Self->{HighlightAge2} = 2880;
        $Self->{HighlightColor2} = 'red';

        # ----------------------------------------------------#
        # AgentUtil                                           #
        # ----------------------------------------------------#

        # default limit for Tn search
        $Self->{SearchLimitTn} = 20;

        # default limit for Txt search
        $Self->{SearchLimitTxt} = 20;

        # viewable ticket lines by search util
        $Self->{ViewableTicketLinesBySearch} = 15;

        # ----------------------------------------------------#
        # Ticket stuff                                        #
        # (Viewable tickets in queue view)                    #
        # ----------------------------------------------------#
        # ViewableLocks
        # default: ["'unlock'", "'tmp_lock'"]
        $Self->{ViewableLocks} = ["'unlock'", "'tmp_lock'"];

        # ViewableStateType
        # (see http://yourhost/otrs/index.pl?Action=AdminState -> StateType)
        $Self->{ViewableStateType} = ['new', 'open', 'pending'];

        # ViewableSenderTypes
        #  default:  ["'customer'"]
        $Self->{ViewableSenderTypes} = ["'customer'"];
    [...]

Prev | Home | Next
URL login and logout settings | Up | SpellChecker