# OTRS - Manual

&authorgroup;

Three Tables Beach
2003
2003
Martin Edenhofer and Stefan Wintermeyer
18.01.03

The copyright holders make no representation about the suitability of this document for any purpose. It is provided as is without expressed or implied warranty.

&preamble;

&install; &install-cli; &install-win32;

&basics-about-tt;

&first-steps;

&ticket-topics;

&notification;

&auto-response;

&receiving-email;

&sending-email;

&user;

&customer;

&permission;

&config-file;

&cronjob;

&generic-agent;

&language-translation;

&dtl;

&state;

&priority;

&multi-hosting;

&performance-tuning;

&troubleshooting;

&faq;

&glossary;

&online-resources;

&coreteam;

&credits;

&rfc1297;

&fdl;

&bibliography;