OTRS - Manual
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# ASP (Application Service Provider) options

Should the agent be able to move tickets into queue which it isn't member of the group (Helpfully if you use OTRS in ASP (Application Service Provider) mode).

Example 12-9. Kernel/Config.pm - MoveInToAllQueues

    [...]
        # MoveInToAllQueues
        # (Possible to move in all queue? Not only queue which
        # the own groups) [1|0]
        $Self->{MoveInToAllQueues} = 1;
    [...]

Should the agent be able to change the ticket owner to everyone? (Helpfully if you use OTRS in ASP (Application Service Provider) mode).

Example 12-10. Kernel/Config.pm - ChangeOwnerToEveryone

    [...]
        # ChangeOwnerToEveryone -> useful for ASP
        # (Possible to change owner of ticket ot everyone) [0|1]
        $Self->{ChangeOwnerToEveryone} = 0;
    [...]

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