# OTRS - Manual

### Martin Edenhofer

OTRS core team

martin@otrs.org

### Stefan Wintermeyer

OTRS core team

stefan@otrs.org

### Sebastian Wormser

OTRS core team

sibbi@sibbi.com

Copyright © 2003 by Martin Edenhofer and Stefan Wintermeyer

# Dedication

This manual is dedicated to the nice folks of Cafe Lucas and Enchilada (two restaurants in Nuernberg). Thanks for the happy hour! Today we hang out mostly in Frankfurt but we still remember the good times in Nuernberg.

List of Examples
7-1. .procmailrc
7-2. .fetchmailrc
12-1. Kernel/Config.pm - TicketHook
12-2. Kernel/Config.pm - FQDN
12-3. Kernel/Config.pm - LogModule
12-4. Kernel/Config.pm - CheckEmailAddresses
12-5. Kernel/Config.pm - CheckMXRecord
12-6. Kernel/Config.pm - PostmasterMaxEmails
12-7. Kernel/Config.pm - TicketNumberGenerator
12-8. Kernel/Config.pm - Database settings
12-9. Kernel/Config.pm - MoveInToAllQueues
12-10. Kernel/Config.pm - ChangeOwnerToEveryone
12-11. Kernel/Config.pm - Custom Queue
12-12. Kernel/Config.pm - Agent notification
12-13. Kernel/Config.pm - Session management
12-14. Kernel/Config.pm - URL login and logout settings
12-15. Kernel/Config.pm - agent area default settings
12-16. Kernel/Config.pm - SpellChecker
12-17. Kernel/Config.pm - SpellChecker - Agent Preferences
12-18. Kernel/Config.pm - SpellChecker - Must be spell checked
15-1. Kernel/Language/de.pm - Old file
15-2. Kernel/Language/fr.pm - New file

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