OTRS - Manual
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# Check Email Options

There are two options to check the used emails in the OTRS frontend.

Example 12-4. Kernel/Config.pm - CheckEmailAddresses

    [...]
        # CheckEmailAddresses
        # (Check syntax of used email addresses)
        $Self->{CheckEmailAddresses} = 1;
    [...]

Example 12-5. Kernel/Config.pm - CheckMXRecord

    [...]
        # CheckMXRecord
        # (Check mx recorde of used email addresses)
        $Self->{CheckMXRecord} = 1;
    [...]

Disable this if you use OTRS in an network without external DNS lookup. Or you can't send emails via the agent interface.

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