OTRS - Manual
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# Agent - Admin Interface

It's possible to grant permissions to a module in Kernel/Modules/*.pm. For example a group of users should be able to edit responses (modular default answers). Normally you need to be in the 'admin' group to do so.

How it works:

    a) create a new otrs-group named 'responses'
    b) put the group of users rw into this otrs-group
    c) add to Kernel/Config.pm
       [...]
       $Self->{'Module::Permission'}->{'AdminResponse'} = 'responses';
       [...]
    d) add a link to the Agent Interface e. g. Kernel/Output/HTML/*/AgentNavigationBar.dtl
       [...]
       <a href="$Env{"Baselink"}Action=AdminResponse">Response</a>
       [...]
    e) restart the webserver if you use mod_perl

After this all users in group 'responses' are able to access the AdminResponse module and to edit the responses.

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