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# Chapter 21. Troubleshooting

We split this section into different parts per distribution. Of course you can set up your own system with your own linux system. But please understand that we can not provide any support for that. OTRS is much too complicated and has to many links to other components of the system that we are lucky to have access to mechanisms like RPM. We will try to support as many platforms as possilbe but time is a valuable resource. ;-)

# General problems with OTRS on SuSE Linux

The very first step should be a visit to http://www.suse.de/de/support/download/updates/ which is the page where you can find the latest patches and updates for your SuSE Linux. Please check especialy for fixes about Apache, MySQL, Perl and of course OTRS. YaST2 users should be able to use the Yast Online Update mechanism. Otherwise download the rpm files and deinstall the old package with "rpm --nodeps -e otrs" and install them th new with "rpm -i foo.rpm"

The second step should be a visit to the OTRS Homepage. We will provide the very latest fixes and howtos there.

The third step is writting an e-mail to the developer team of OTRS. We will be more than happy to provide you with any support you need.

## SuSE Linux 8.0

Unfortantely the otrs.rpm which is on the SuSE 8.0 distribution is a buggy one (it was not a SuSE mistake). Please download the newest version from our Homepage and install it with YaST or manually by

    # deinstall old package
    shell> rpm --nodeps -e otrs
    # install new package
    shell> rpm -i new-otrs.rpm

## SuSE Linux and Postfix

Postfix isn't configured with Procmail out of the box. You have to enable Procmail in /etc/postfix/main.cf:

    [...]
    mailbox_command = /usr/bin/procmail
    [...]

And to restart the Postfix daemon (rcpostfix restart).

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