OTRS - Manual
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# Chapter 14. Generic-Agent

The Generic-Agent (bin/GenericAgent.pl) is a command line program wich can do some actions (like move, add note, set state, set owner) on tickets.

# Config File

Kernel/Config/GenericAgent.pm is the default config file which must be copied (cp Kernel/Config/GenericAgent.pm.dist Kernel/Config/GenericAgent.pm).

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Default cronjobs |  | Examples