# --
# TODO - todo list of OTRS
# Copyright (C) 2001-2002 Martin Edenhofer <martin+todo@otrs.org>
# --
# $Id: TODO,v 1.42 2003/04/24 20:06:05 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see 
# the enclosed file COPYING for license information (GPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

1.2
- add pre-authentication patch of Phil Davis -
   http://lists.otrs.org/pipermail/dev/2003-April/000142.html
- add config option for Kernel/Modules/*.pm if ticket need to be locked,
   or will be unlocked, ...
- change time column format of time_accounting table from int to
   float(6,2) - http://lists.otrs.org/pipermail/otrs/2003-April/001480.html
- add preferences 'number of default tickets shown in QueueView'
- Write email (new ticket) to customer 
   http://lists.otrs.org/pipermail/otrs/2003-April/001377.html
- Add TicketHookSpace -> e. g. ": " or ""
- merge tickets -
   http://lists.otrs.org/pipermail/otrs/2002-August/000147.html (martin)
- send bulk answer -
   http://lists.otrs.org/pipermail/otrs/2002-June/000066.html (martin)
- interfaceing with bugzilla (martin)
- delete option for records (martin)
- improve ticket search with between x and y
- bin/PostMasterPOP3.pl + procmail/filter (martin)

2.0
- Multiple Attachements on http://localhost/otrs/index.pl?Action=AgentCompose
- user backend (LDAP and DB)
- internationalization of agent notification messages (martin)

misc
- add foreign-key to the XML db scheme

ideas
- copy std response botton
- add 'Mark as Read' feature for QueueView like other 'web based email system'
- imap service (queue view as imap service)
- agent email interface (control via email - answer, ...)
- add icon in QueueView to show if there is a note on it or it's a new ticket
- script for check of escalated tickets
- module feature on set state, owner, lock and queue
- interfaceing with Nagios (http://www.nagios.org/)
- interfaceing with ISPMan (http://www.ispman.org/)
