OTRS - Manual
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# Default cronjobs

## aaa_base

Defined the email address of the OTRS admin which receive all cron error reports.

    MAILTO="root@localhost"

## pending_jobs

Processed every hour all reached "pending auto" tickets.

    45 * * * * $HOME/bin/PendingJobs.pl >> /dev/null

## postmaster

Cleanup at 00:10 of all unprocessed emails which are received via procmail.

    10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null

## postmaster_pop3

Fetch emails via PostMasterPOP3.pl every 10 minutes.

    */10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null

## unlock

Unlock every hour old locked tickets.

    35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null

## stats

Create every day new graphics (default: not active).

    50 23 * * * $HOME/bin/mkStats.pl >> /dev/null

## session

Delete every six hours old session ids from database, filesystem or RAM.

    55 */6 * * * $HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null

## rebuild_ticket_index

Rebuild of ticket index every day (needed for Kernel::System::Ticket::IndexAccelerator::StaticDB - see also chapter "Performance Tuning").

    01 01 * * * $HOME/bin/RebuildTicketIndex.pl >> /dev/null

## generic_agent

Execute GenericAgent.pl every 20 minutes (see also chapter "Generic-Agent").

    */20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null

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