OTRS - Manual
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# Move into any queue

Should the agent be able to move tickets into queue which it isn't member of the group (Helpfully if you use OTRS in ASP (Application Service Provider) mode).

Example 7-8. Kernel/Config.pm - Move into any queue

    [...]
        # MoveInToAllQueues
        # (Possible to move in all queue? Not only queue which
        # the own groups) [1|0]
        $Self->{MoveInToAllQueues} = 1;
    [...]

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