OTRS - Manual
Prev |  | Next

# Chapter 6. Dispatching of incoming email

# With OTRS

OTRS is able to dispatch incoming emails via "To" address. Configurable via admin interface.

Example

Add a new system email address (AdminArea -->> System Email Addresses).

In this case, all incoming emails (with To: support@company.com) will be dispatched to the TEST1 queue.

Prev | Home | Next
First Ticket |  | With procmail (for more complex dispatching)