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# Chapter 7. Config File

The config file (Kernel/Config.pm) is quite simple to read. So you should have any problems. But just in case we will descripe some features in this chapter.

# TicketHook

Your can configure the value of the TicketHook which is the first part of the subject of each e-mail (e.g. [MyTicket: 007]).

Example 7-1. Kernel/Config.pm - TicketHook

    [...]
        # TicketHook
        # (To set the Ticket identifier. Some people want to
        # set this to e. g. 'Call#', 'MyTicket#' or 'Ticket#'.)
        $Self->{TicketHook} = 'Ticket#',
    [...]

Note: Don't use 'TN', because MS Outlook is replacing "TN: 54968797" with "RE: 54968797" and then you will run in trouble.

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Example with procmail and a webform |  | FQDN