OTRS - Manual
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# Problems - misc

## Problems with receiving emails

If everything is working, but you can't see the incoming emails, check if the ~otrs/bin/PostMaster.pl program is working correctly. Pipe an example email through the PorstMaster.pl. There are two example emails in the default OTRS package (~otrs/doc/test-email-*.box or /usr/share/doc/packages/otrs/test-email-*.box).

Example:

    shell:~ # cat /usr/share/doc/packages/otrs/test-email-1.box | /opt/OpenTRS/bin/PostMaster.pl
    shell:~ #

May there is an error message, then you have to fix it. If not and you see this email in the postmaster queue, the procmail program isn't configured with your MTA (check the MTA log file, e. .g /var/log/mail) or the $HOME of the otrs user isn't correct (check $HOME and $HOME/.procmailrc).

## Lost root password of OTRS

I lost the root password of OTRS ("Login failed! Your username or password was entered incorrectly.").

Reset of the OTRS root password:

    shell:~ # mysql -u root -p otrs
    mysql> UPDATE system_user SET pw='roK20XGbWEsSM' where login='root@localhost';
    mysql>

And the password of user 'root@localhost' will be 'root'. The password is crypted like 'man 3 crypt' with crypt().

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