# OTRS - Manual

### Martin Edenhofer

OTRS core team

martin@otrs.org

### Stefan Wintermeyer

OTRS core team

stefan@otrs.org

### Sebastian Wormser

OTRS core team

sibbi@sibbi.com

Copyright © 2002 by Martin Edenhofer and Stefan Wintermeyer

# Dedication

This manual is dedicated to the nice folks of Cafe Lucas and Enchilada (two restaurants in Nuernberg). Thanks for the happy hour! Today we hang out mostly in Frankfurt but we still remember the good times in Nuernberg.

List of Examples
5-1. .fetchmailrc
5-2. /etc/mail/virtusertable
6-1. .procmailrc
7-1. Kernel/Config.pm - TicketHook
7-2. Kernel/Config.pm - FQDN
7-3. Kernel/Config.pm - LogModule
7-4. Kernel/Config.pm - AuthModule
7-5. Kernel/Config.pm - MaxPostMasterEmails
7-6. Kernel/Config.pm - TicketNumberGenerator
7-7. Kernel/Config.pm - Database settings
7-8. Kernel/Config.pm - Move into any queue
7-9. Kernel/Config.pm - Custom Queue
7-10. Kernel/Config.pm - Agent notification
7-11. Kernel/Config.pm - Session management
7-12. Kernel/Config.pm - URL login and logout settings
7-13. Kernel/Config.pm - agent area default settings
8-1. Kernel/Language/German.pm - Old file
8-2. Kernel/Language/French.pm - New file

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