Upstream information

CVE-2018-16587 at MITRE

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores
	National Vulnerability Database
Base Score	5.8
Vector	AV:N/AC:M/Au:N/C:N/I:P/A:P
Access Vector	Network
Access Complexity	Medium
Authentication	None
Confidentiality Impact	None
Integrity Impact	Partial
Availability Impact	Partial

CVSS v3 Scores
	National Vulnerability Database
Base Score	6.5
Vector	CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
Attack Vector	Network
Attack Complexity	Low
Privileges Required	None
User Interaction	Required
Scope	Unchanged
Confidentiality Impact	None
Integrity Impact	High
Availability Impact	None
CVSSv3 Version	3

SUSE Bugzilla entry: 1109823 [RESOLVED / FIXED]

SUSE Security Advisories:

openSUSE-SU-2018:3005-1, published Fri Dec 8 15:48:40 2023

List of released packages

Product(s)	Fixed package version(s)	References
SUSE Package Hub 15	`otrs >= 4.0.32-bp150.3.3.1` `otrs-doc >= 4.0.32-bp150.3.3.1` `otrs-itsm >= 4.0.32-bp150.3.3.1`	Patchnames: openSUSE-2019-748
openSUSE Leap 15.0	`otrs >= 4.0.32-lp150.2.3.1` `otrs-doc >= 4.0.32-lp150.2.3.1` `otrs-itsm >= 4.0.32-lp150.2.3.1`	Patchnames: openSUSE-2019-748

SUSE Timeline for this CVE

CVE page created: Mon Sep 24 21:17:17 2018
CVE page last modified: Fri Dec 8 17:18:23 2023