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    "cveMetadata": {
        "cveId": "CVE-2024-23794",
        "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "state": "PUBLISHED",
        "assignerShortName": "OTRS",
        "dateReserved": "2024-01-22T10:32:00.705Z",
        "datePublished": "2024-07-15T07:14:09.557Z",
        "dateUpdated": "2024-08-01T23:13:07.432Z"
    },
    "containers": {
        "cna": {
            "affected": [
                {
                    "defaultStatus": "unaffected",
                    "modules": [
                        "inline editing"
                    ],
                    "product": "OTRS",
                    "vendor": "OTRS AG",
                    "versions": [
                        {
                            "status": "affected",
                            "version": "8.0.x"
                        },
                        {
                            "status": "affected",
                            "version": "2023.x"
                        },
                        {
                            "lessThanOrEqual": "2024.4.x",
                            "status": "affected",
                            "version": "2024.x",
                            "versionType": "Patch"
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                    ]
                }
            ],
            "configurations": [
                {
                    "lang": "en",
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                            "base64": false,
                            "type": "text/html",
                            "value": "The sub setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch has to be activated by an administrator first and Ticket::Permission###1-OwnerCheck is enabled (default)<br><h2><br></h2><br>"
                        }
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            "datePublic": "2024-07-15T07:00:00.000Z",
            "descriptions": [
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                            "value": "An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.<p>This issue affects OTRS:&nbsp;</p><ul><li>8.0.X</li><li>2023.X</li><li>from 2024.X through 2024.4.x</li></ul>"
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                    ],
                    "value": "An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n  *  8.0.X\n  *  2023.X\n  *  from 2024.X through 2024.4.x\n\n"
                }
            ],
            "impacts": [
                {
                    "capecId": "CAPEC-233",
                    "descriptions": [
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                            "value": "CAPEC-233 Privilege Escalation"
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                    ]
                }
            ],
            "metrics": [
                {
                    "cvssV3_1": {
                        "attackComplexity": "LOW",
                        "attackVector": "NETWORK",
                        "availabilityImpact": "NONE",
                        "baseScore": 5.2,
                        "baseSeverity": "MEDIUM",
                        "confidentialityImpact": "HIGH",
                        "integrityImpact": "LOW",
                        "privilegesRequired": "HIGH",
                        "scope": "UNCHANGED",
                        "userInteraction": "REQUIRED",
                        "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N",
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                    "descriptions": [
                        {
                            "cweId": "CWE-266",
                            "description": "CWE-266 Incorrect Privilege Assignment",
                            "lang": "en",
                            "type": "CWE"
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            "providerMetadata": {
                "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
                "shortName": "OTRS",
                "dateUpdated": "2024-07-15T10:41:01.694Z"
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            "references": [
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                    "url": "https://otrs.com/release-notes/otrs-security-advisory-2024-06/"
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                            "value": "Update to OTRS 2024.5.2<br>"
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                    "value": "Update to OTRS 2024.5.2\n"
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            "source": {
                "advisory": "OSA-2024-06",
                "defect": [
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                ],
                "discovery": "USER"
            },
            "title": "Agents are able to lock the ticket without the \"Owner\" permission",
            "workarounds": [
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                            "value": "deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck<br>"
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                    ],
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                                "timestamp": "2024-07-16T14:46:31.889829Z",
                                "id": "CVE-2024-23794",
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                                        "Exploitation": "none"
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                                "role": "CISA Coordinator",
                                "version": "2.0.3"
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                "title": "CISA ADP Vulnrichment",
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                "title": "CVE Program Container",
                "references": [
                    {
                        "url": "https://otrs.com/release-notes/otrs-security-advisory-2024-06/",
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