{
    "dataType": "CVE_RECORD",
    "dataVersion": "5.1",
    "cveMetadata": {
        "state": "PUBLISHED",
        "cveId": "CVE-2019-12497",
        "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "assignerShortName": "mitre",
        "dateUpdated": "2024-08-04T23:24:38.632Z",
        "dateReserved": "2019-05-31T00:00:00",
        "datePublished": "2019-06-17T00:00:00"
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    "containers": {
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                "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
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                "dateUpdated": "2023-08-31T02:06:24.082289"
            },
            "descriptions": [
                {
                    "lang": "en",
                    "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes."
                }
            ],
            "affected": [
                {
                    "vendor": "n/a",
                    "product": "n/a",
                    "versions": [
                        {
                            "version": "n/a",
                            "status": "affected"
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                    ]
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            ],
            "references": [
                {
                    "url": "https://community.otrs.com/category/security-advisories-en/"
                },
                {
                    "url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html"
                },
                {
                    "name": "openSUSE-SU-2020:0551",
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                    "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
                },
                {
                    "name": "openSUSE-SU-2020:1475",
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                },
                {
                    "name": "openSUSE-SU-2020:1509",
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                    ],
                    "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
                },
                {
                    "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
                    "tags": [
                        "mailing-list"
                    ],
                    "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
                }
            ],
            "problemTypes": [
                {
                    "descriptions": [
                        {
                            "type": "text",
                            "lang": "en",
                            "description": "n/a"
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                    ]
                }
            ]
        },
        "adp": [
            {
                "providerMetadata": {
                    "orgId": "af854a3a-2127-422b-91ae-364da2661108",
                    "shortName": "CVE",
                    "dateUpdated": "2024-08-04T23:24:38.632Z"
                },
                "title": "CVE Program Container",
                "references": [
                    {
                        "url": "https://community.otrs.com/category/security-advisories-en/",
                        "tags": [
                            "x_transferred"
                        ]
                    },
                    {
                        "url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html",
                        "tags": [
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                    },
                    {
                        "name": "openSUSE-SU-2020:0551",
                        "tags": [
                            "vendor-advisory",
                            "x_transferred"
                        ],
                        "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
                    },
                    {
                        "name": "openSUSE-SU-2020:1475",
                        "tags": [
                            "vendor-advisory",
                            "x_transferred"
                        ],
                        "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
                    },
                    {
                        "name": "openSUSE-SU-2020:1509",
                        "tags": [
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                            "x_transferred"
                        ],
                        "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
                    },
                    {
                        "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
                        "tags": [
                            "mailing-list",
                            "x_transferred"
                        ],
                        "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
                    }
                ]
            }
        ]
    }
}