{
    "CVE_data_meta": {
        "ASSIGNER": "cve@mitre.org",
        "ID": "CVE-2019-12497",
        "STATE": "PUBLIC"
    },
    "affects": {
        "vendor": {
            "vendor_data": [
                {
                    "product": {
                        "product_data": [
                            {
                                "product_name": "n/a",
                                "version": {
                                    "version_data": [
                                        {
                                            "version_value": "n/a"
                                        }
                                    ]
                                }
                            }
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                    "vendor_name": "n/a"
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    },
    "data_format": "MITRE",
    "data_type": "CVE",
    "data_version": "4.0",
    "description": {
        "description_data": [
            {
                "lang": "eng",
                "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes."
            }
        ]
    },
    "problemtype": {
        "problemtype_data": [
            {
                "description": [
                    {
                        "lang": "eng",
                        "value": "n/a"
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                ]
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    "references": {
        "reference_data": [
            {
                "url": "https://community.otrs.com/category/security-advisories-en/",
                "refsource": "MISC",
                "name": "https://community.otrs.com/category/security-advisories-en/"
            },
            {
                "refsource": "CONFIRM",
                "name": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html",
                "url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html"
            },
            {
                "refsource": "SUSE",
                "name": "openSUSE-SU-2020:0551",
                "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
            },
            {
                "refsource": "SUSE",
                "name": "openSUSE-SU-2020:1475",
                "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
            },
            {
                "refsource": "SUSE",
                "name": "openSUSE-SU-2020:1509",
                "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
            },
            {
                "refsource": "MLIST",
                "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
                "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
            }
        ]
    }
}