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 Copyright (C) 2001 - 2004 Privoxy Developers <developers@privoxy.org>
 See LICENSE.

 ======================================================================
  This file used for inclusion with other documents only.
 ======================================================================

 This file is included into:

  faq
  developer-manual
  README
  user-manual
  webserver/index.sgml
  announce.sgml

-->

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<para>
 We value your feedback. In fact, we rely on it to improve
 <application>Privoxy</application> and its configuration.
 However, please note the following hints, so we can 
 provide you with the best support:
</para>

<sect2 id="contact-support"><title>Get Support</title>
<para>
 For casual users, our 
 <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">support forum at SourceForge</ulink>
 is probably best suited:
 <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</ulink>
</para>

<para>
 All users are of course welcome to discuss their issues on the <ulink
 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
 mailing list</ulink>, where the developers also hang around.
</para>

</sect2>

<sect2 id="contact-bugs"><title>Report Bugs</title>
<para>
 Please report all bugs <emphasis>only</emphasis> through our
 bug tracker: 
 <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118">http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118</ulink>. 
</para>

<para>
  Before doing so, please make sure that the bug has not already been submitted
  and observe the additional hints at the top of the <ulink
  url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
  form</ulink>.
</para>

<para> 
  Please try to verify that it is a <application>Privoxy</application> bug,
  and not a browser or site bug first. If unsure,
  try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&amp;set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
  off</ulink> <application>Privoxy</application>, and see if the problem persists.
  The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
  of the user manual</ulink> also has helpful information 
  on action debugging. If you are using your own custom configuration, please try
  the stock configs to see if the problem is configuration related.
</para>

<para>
  If not using the latest version, chances are that the bug has been found
  and fixed in the meantime. We would appreciate if you could take the time
  to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
  to the latest version</ulink> (or  even the latest CVS snapshot) and verify
  your bug, but this is not required for reporting.
</para>
</sect2>

<sect2 id="contact-feature"><title>Request New Features</title>
<para>
 You are welcome to submit ideas on new features or other proposals
 for improvement through our feature request tracker at
 <ulink url="http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118">http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</ulink>.
</para>
</sect2>

<sect2 id="contact-ads"><title>Report Ads or Other Actions-Related Problems</title>
<para>
 Please send feedback on ads that slipped through, innocent images that were blocked,
 and any other problems relating to the <filename>default.action</filename> file through
 our actions feedback mechanism located at
 <ulink url="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">http://www.privoxy.org/actions/</ulink>.
 On this page, you will also find a bookmark which will take you back there from
 any troubled site and even pre-fill the form!
</para> 

<para>
 New, improved <filename>default.action</filename> files will occasionally be made
 available based on your feedback. These will be announced on the <ulink
 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
 list and available from our the <ulink
 url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
 our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
</para>
</sect2>

<sect2 id="contact-other"><title>Other</title>
<para>
For any other issues, feel free to use the mailing lists. Technically interested users
and people who wish to contribute to the project are also welcome on the developers list!
You can find an overview of all <application>Privoxy</application>-related mailing lists,
including list archives, at:
<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
</para>
</sect2>
