-- --
-- Update an existing OTRS database from 1.3 to 2.0
-- Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/
-- --
-- $Id: DBUpdate-to-2.0.mysql.sql,v 1.25 2006/10/03 14:34:47 mh Exp $
-- --
--
-- usage: cat DBUpdate-to-2.0.mysql.sql | mysql -f -u root otrs
--
-- --

--
-- ticket
--
ALTER TABLE ticket ADD title varchar (255);
ALTER TABLE ticket ADD freetime1 DATETIME;
ALTER TABLE ticket ADD freetime2 DATETIME;

--
-- time_accounting
--
ALTER TABLE time_accounting CHANGE time_unit time_unit DECIMAL(10,2);
--
-- object_link
--
CREATE TABLE object_link
(
    object_link_a_id BIGINT NOT NULL,
    object_link_b_id BIGINT NOT NULL,
    object_link_a_object VARCHAR (200) NOT NULL,
    object_link_b_object VARCHAR (200) NOT NULL,
    object_link_type VARCHAR (200) NOT NULL
);

--
-- group_role
--
CREATE TABLE group_role
(
    role_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20),
    permission_value SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);

--
-- roles
--
CREATE TABLE roles
(
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);

--
-- role_user
--
CREATE TABLE role_user
(
    role_id INTEGER NOT NULL,
    user_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);

--
-- improve ticket table
--
ALTER TABLE ticket ADD escalation_start_time INTEGER;
UPDATE ticket SET escalation_start_time = 0 WHERE escalation_start_time IS NULL;
ALTER TABLE ticket CHANGE escalation_start_time escalation_start_time INTEGER NOT NULL;

--
-- improve search profile table
--
ALTER TABLE search_profile ADD profile_type VARCHAR (30);
UPDATE search_profile SET profile_type='TicketSearch' WHERE profile_type IS NULL ;
ALTER TABLE search_profile CHANGE profile_type profile_type VARCHAR (30) NOT NULL;

--
-- process_id
--
CREATE TABLE process_id
(
    process_name varchar (200) NOT NULL,
    process_id varchar (200) NOT NULL,
    process_host varchar (200) NOT NULL,
    process_create integer NOT NULL
);

--
-- improve faq table
--
ALTER TABLE faq_item ADD f_number VARCHAR (200);
UPDATE faq_item SET f_number = 0 WHERE f_number IS NULL;
ALTER TABLE faq_item CHANGE f_number f_number VARCHAR (200) NOT NULL;

CREATE TABLE faq_attachment
(
    id BIGINT NOT NULL AUTO_INCREMENT,
    faq_id BIGINT NOT NULL,
    filename VARCHAR (250),
    content_type VARCHAR (250),
    content_size VARCHAR (30),
    content LONGBLOB,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    INDEX faq_id (faq_id)
);

--
-- web_upload_cache
--
CREATE TABLE web_upload_cache (
    form_id VARCHAR (250),
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content LONGBLOB NOT NULL,
    create_time_unix INTEGER NOT NULL
);

--
-- remove all old notifications
--
DELETE FROM notifications;

--
-- drop session table
--
DROP TABLE IF EXISTS session;

--
-- create renamed table (session -> sessions)
--
CREATE TABLE sessions (
    session_id VARCHAR (150) NOT NULL,
    session_value TEXT NOT NULL,
    UNIQUE (session_id),
    INDEX index_session_id (session_id)
);

--
-- create table article_flag
--
CREATE TABLE article_flag (
    article_id BIGINT NOT NULL,
    article_flag VARCHAR (50) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    INDEX article_flag_article_id (article_id),
    INDEX article_flag_create_by (create_by)
);

--
-- xml_storage table
--
CREATE TABLE xml_storage (
    xml_type VARCHAR (200) NOT NULL,
    xml_key VARCHAR (250) NOT NULL,
    xml_content_key VARCHAR (250) NOT NULL,
    xml_content_value LONGBLOB NOT NULL,
    INDEX xml_content_key (xml_content_key),
    INDEX xml_type (xml_type),
    INDEX xml_key (xml_key)
);

--
-- package_repository table
--
CREATE TABLE package_repository (
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (250) NOT NULL,
    version VARCHAR (250) NOT NULL,
    vendor VARCHAR (250) NOT NULL,
    install_status VARCHAR (250) NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content LONGBLOB NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);

--
-- ticket history type for new system tickets
--
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SystemRequest', 1, 1, current_timestamp, 1, current_timestamp);
--
-- ticket history type for new merged tickets
--
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Merged', 1, 1, current_timestamp, 1, current_timestamp);
--
-- ticket state type and state for merged tickets
--
INSERT INTO ticket_state_type
        (name, comments, create_by, create_time, change_by, change_time)
        VALUES
        ('merged', 'state type for merged tickets (default: not viewable)', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state
        (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('merged', 'state for merged tickets', 7, 1, 1, current_timestamp, 1, current_timestamp);

--
-- remove all old notifications
--
DELETE FROM notifications;

--
-- update agent notifications
--
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::NewTicket', 'iso-8859-1', 'en', 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>,

there is a new ticket in "<OTRS_TICKET_QUEUE>"!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::FollowUp', 'iso-8859-1', 'en', 'You got follow up! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

you got a follow up!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::LockTimeout', 'iso-8859-1', 'en', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

unlocked (lock timeout) your locked ticket [<OTRS_TICKET_TicketNumber>].

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::OwnerUpdate', 'iso-8859-1', 'en', 'Ticket assigned to you! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>".

Comment:
<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::AddNote', 'iso-8859-1', 'en', 'New note! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" added a new note to ticket [<OTRS_TICKET_TicketNumber>].

Note:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Move', 'iso-8859-1', 'en', 'Moved ticket in "<OTRS_CUSTOMER_QUEUE>" queue! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" moved a ticket [<OTRS_TICKET_TicketNumber>] into "<OTRS_CUSTOMER_QUEUE>".

<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::PendingReminder', 'iso-8859-1', 'en', 'Ticket Reminder!', 'Hi <OTRS_USERFIRSTNAME>,

the ticket "<OTRS_TICKET_TicketNumber>" has reached the reminder time!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Escalation', 'iso-8859-1', 'en', 'Ticket Escalation!', 'Hi <OTRS_USERFIRSTNAME>,

the ticket "<OTRS_TICKET_TicketNumber>" is escalated!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);


INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::NewTicket', 'iso-8859-1', 'de', 'Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>,

es ist ein neues Ticket in "<OTRS_TICKET_QUEUE>"!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::FollowUp', 'iso-8859-1', 'de', 'Nachfrage! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

Sie haben eine Nachfrage bekommen!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::LockTimeout', 'iso-8859-1', 'de', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>].

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::OwnerUpdate', 'iso-8859-1', 'de', 'Ticket uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

ein Ticket [<OTRS_TICKET_TicketNumber>] wurde an Sie von "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" uebertragen.

Kommentar:
<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::AddNote', 'iso-8859-1', 'de', 'Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>].

Notiz:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Move', 'iso-8859-1', 'de', 'Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>".

<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::PendingReminder', 'iso-8859-1', 'de', 'Ticket Erinnerung!', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

das Ticket "<OTRS_TICKET_TicketNumber>" hat die Erinnerungszeit erreicht!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

Bitte um weitere Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Escalation', 'iso-8859-1', 'de', 'Ticket Eskalation!', 'Hi <OTRS_USERFIRSTNAME>,

das Ticket "<OTRS_TICKET_TicketNumber>" ist eskaliert!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

MBitte um Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

--
-- customer notifications (en)
--
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::QueueUpdate', 'iso-8859-1', 'en', 'New Queue "<OTRS_TICKET_Queue>"!', '*** THIS IS JUST A NOTE ***

The queue of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_Queue>".

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::OwnerUpdate', 'iso-8859-1', 'en', 'New Owner "<OTRS_OWNER_UserFirstname>"!', '*** THIS IS JUST A NOTE ***

The owner of your ticket "<OTRS_TICKET_TicketNumber>" has been changed to
"<OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::StateUpdate', 'iso-8859-1', 'en', 'New State "<OTRS_TICKET_State>"!', '*** THIS IS JUST A NOTE ***

The state of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_State>".

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***
', current_timestamp, 1, current_timestamp, 1);

--
-- customer notifications (de)
--
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::QueueUpdate', 'iso-8859-1', 'de', 'Neue Queue "<OTRS_TICKET_Queue>"!', '*** NUR EINE INFO ***

Die Queue Ihres Tickets "<OTRS_TICKET_TicketNumber>" hat 
"<OTRS_CUSTOMER_UserFirstname> <OTRS_CUSTOMER_UserLastname>" auf "<OTRS_TICKET_Queue>" geaendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::OwnerUpdate', 'iso-8859-1', 'de', 'Neuer Besitzer "<OTRS_OWNER_UserFirstname>"!', '*** NUR EINE INFO ***

Der Besitzer des Tickets "<OTRS_TICKET_TicketNumber>" hat sich auf 
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> geaendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::StateUpdate', 'iso-8859-1', 'de', 'Neuer Status "<OTRS_TICKET_State>"!', '*** NUR EINE INFO ***

Der Status des Tickets "<OTRS_TICKET_TicketNumber>" hat sich durch 
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" auf "<OTRS_TICKET_State>" veraendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***
', current_timestamp, 1, current_timestamp, 1);

