$Id: README,v 1.9 2005/04/06 17:02:17 gatny Exp $

IMPORTANT
    
    Help Desk requires dotProject CVS release dated June 2nd, 2004 or later.
    It will not work with the stable 1.0.2 release. It will also not work
    with any earlier CVS releases.

	See UPGRADE for version changes and information

ABOUT

    This is the dotProject Help Desk Module.  If you would like to contribute
    to this project, please contact dotmods-helpdesk@lists.sourceforge.net.

PERMISSIONS

    The Help Desk uses built in dotProject permissions to its best abilities.
    The permission system is layed out as follows. Please note that company
    pormissions aren't that of the Companies module, but those of the Help
    Desk module. When editing a user's permissions, select the Help Desk
    module, not the Companies module, to assign permissions.

    Let our example user be Joe

    1. Joe will always have read and write permissions to items he created, was
    assigned to or was the requestor for.

    2. Jow will have read access to items for company X if he has read access
    to company X for the Help Desk module.

    3. Joe will have write access to items for company X if he has write access
    to company X for the Help Desk module.

    4. Joe will be able to create items only if he has write permissions for at
    least one company in the Help Desk module.

    5. Joe will be able to assign items to people in companies he has write
    access for in the Help Desk module. He will also be able to assign items to
    people in the company which hosts the Help Desk, if the company was
    selected on the Help Desk module configuration screen.

    6. Joe will be able to select an item requestor from a list of users from
    companies he has write access to in the Help Desk module.


MAINTAINERS
 
	The developers can be reached at dotmods-helpdesk@list.sourceforge.net:
 
    Dana Cordes <bloaterpaste@users.sourceforge.net>
    Mike Gatny  <gatny@users.sourceforge.net> 
    Ziba Scott  <zibas@users.sourceforge.net> 
    Adam Gorski <agorski@users.sourceforge.net>


COPYRIGHT

    (C) 2003-2005 The Linux Box Corp.
    206 S. Fifth Avenue Suite 150
    Ann Arbor, MI 48104
    http://www.linuxbox.com

    Based on the original HelpDesk module by Andrew Eddie,
    Copyright (C) 2003 The dotProject Development Team
    http://sourceforge.net/projects/dotproject/


LICENSE

    This program is free software; you can redistribute it and/or modify
    it under the terms of the GNU General Public License as published by
    the Free Software Foundation; either version 2 of the License, or
    (at your option) any later version.

    This program is distributed in the hope that it will be useful,
    but WITHOUT ANY WARRANTY; without even the implied warranty of
    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
    GNU General Public License (docs/COPYING) for more details.

    You should have received a copy of the GNU General Public License
    along with this program; if not, write to the Free Software
    Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.


BUGS

	Email bugs to: dotmods-helpdesk@list.sourceforge.net


